Climate Change Data

Environmental Metrics

ESG Focus Areas

• Employee Growth and Well-being
• Solidarity with Communities
• Territorial Anchoring and Inclusion
• Excellence and Ethics
• Eco-responsibility

Environmental Achievements

• 10% reduction in electricity consumption at Casablanca site (2021) by replacing light bulbs with LEDs and scheduled light switch-offs.
• 57% electricity savings in Spain by replacing conventional lighting with LEDs.
• 30% estimated energy saving in Spain with more efficient air-conditioning systems.
• 3 tons of plastic and 2.25 tons of paper and cardboard sorted and transformed into eco-responsible products in Morocco (2022).

Social Achievements

• Welcom’IN onboarding program for new hires.
• Intelcia Academy and Intelcia University for employee training (120% of employees received at least one training course, averaging over 61.5 hours per person).
• Support for various entrepreneurial ventures (Logidoo, Kezakoo, Moroccan Magic).
• Over 1000 employees involved in community initiatives.
• Recruitment of 24% of employees from groups “far from the labor market”.

Governance Achievements

• Establishment of a Group Purchasing Department with a new purchasing master plan, policy, organization, and procedures.
• Implementation of a Code of Ethics.
• Implementation of a whistleblowing system (MyAlert platform).

Climate Goals & Targets

Environmental Challenges

• Reducing carbon emissions consistently across all sites.
• Managing waste and transitioning to a circular economy, especially in regions with less developed recycling infrastructure.
• Ensuring consistent ethical practices across all 17 countries of operation.

Mitigation Strategies

• Implementation of a monitoring system for carbon emissions (scopes 1 and 2), audited by KPMG.
• Launching a project to calculate greenhouse gas emissions for the whole Group.
• Adopting general corrective measures to reduce emissions (limiting fleet expansion, using LED lighting, reducing business travel, promoting teleworking).
• Establishing partnerships for waste management and recycling (Red-Plast, KOUN initiative, PAPREC, ELISE, LemonTri).
• Developing a Code of Ethics and providing ethics training to employees.

Supply Chain Management

Responsible Procurement

• Ethical Purchasing Charter
• Supplier evaluation matrix including social and environmental criteria
• General Purchasing Terms and Conditions including clauses to combat corruption and undeclared work.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI, UN Global Compact

Certifications: ISO 9001, ISO 27001

Third-party Assurance: KPMG

Awards & Recognition

• Sports Company of the Year Award (Moroccan Federation of Sports Professionals)

Environmental Metrics

ESG Focus Areas

• Governance
• Social
• Core Business
• Societal and environmental

Environmental Achievements

• Launch of Group-wide carbon emissions measurement, aiming to define a reduction trajectory by 2024
• 15 environmental projects supported, with over 6,000 employee volunteers
• Planting of 10,000 trees in Morocco (first phase completed)
• Reduced energy consumption through LED lighting, presence detectors, and optimized air conditioning
• Sustainability criteria in IT hardware purchases (Energy Star and EPEAT certified)
• Implementation of various measures to reduce waste, including paperless processing and partnerships with recycling organizations
• 100% of plastic, paper and IT waste recycled in Spain and Chile
• Zero paper strategy completed in Spain and Chile
• Partnership with KOUN in Morocco for plastic and paper recycling (Go Green initiative)

Social Achievements

• 2800 people recruited in disadvantaged employment areas
• Local employability initiatives: immersion days for job seekers
• 74 solidarity projects supported, with 4,400 employees mobilized and nearly 12,000 beneficiaries
• CSR trainings on ethics, data security, sustainable purchasing, anti-discrimination, and diversity
• HIPO program launched to develop future leaders
• Over 2.34 million hours of employee training (average 56 hours per employee)
• New HR strategy to ensure equal treatment of employees
• Flexible working arrangements and teleworking
• In The Move program promoting employee well-being
• Botola Intelcia football tournament (including women's edition)
• Employee satisfaction rate of nearly 66%
• Diversity policy adopted, promoting inclusion and equity
• Commitment to the Gender Diversity Charter in Morocco and the Diversity Charter in France
• Initiatives to support disabled workers
• Various programs to promote equal opportunities and professional integration

Governance Achievements

• New ESG governance scheme implemented
• Creation of several ESG committees throughout the Group
• Training of ExCo members on ESG issues
• Gradual extension of CSR reporting to new countries
• Launch of projects including corruption risk analysis, responsible purchasing, and environmental initiatives
• Launch of Intelcia Integrity Counts, a Group-wide ethical alert platform
• Corruption risk matrix implemented
• Responsible Purchasing Charter introduced
• Training for buyers on responsible purchasing practices
• ISO 27001 certification for IT activities
• Specific certifications (e.g., PCI DSS, secure site) for certain customers

Climate Goals & Targets

Environmental Challenges

• Streamlining practices and aggregating data across 19 countries with different realities
• Ensuring consistent implementation of initiatives across different countries
• Financing additional costs associated with environmental initiatives
• Ensuring teams have the skills to support new ESG issues
• Managing the diverse expectations of stakeholders regarding environmental issues
• Balancing regulatory issues, initiatives, and economic imperatives

Mitigation Strategies

• Adoption of the Eco-Responsibility Charter (2021)
• Generalized reporting process to monitor environmental performance
• Calculation of greenhouse gas emissions (scopes 1 and 2, and soon scope 3)
• Acquisition of a platform for calculating greenhouse gas emissions
• Development of targeted reduction measures
• Training programs for employees on ESG issues
• Focus on local suppliers and service providers
• Strict mechanisms to identify and eliminate potential conflicts of interest in purchasing

Supply Chain Management

Responsible Procurement

• Responsible Purchasing Charter
• Preference for local suppliers

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI, UN Global Compact, ISO 26000, Sustainable Development Goals

Certifications: ISO 27001, PCI DSS (for certain customers)

Awards & Recognition

• Customer Service of the Year (SFR)
• Platinum Contact Center Awards (Danone, Mapfre)
• Morocco Sports Awards (Intelcia Maroc)