Climate Change Data

Hilton

Climate Impact & Sustainability Data (2019, 2020, 2021, 2022, 2023)

Reporting Period: 2019

Environmental Metrics

Total Carbon Emissions:2,425,360 tCO2e (location-based) / 2,407,870 tCO2e (market-based)
Scope 1 Emissions:476,036 tCO2e
Scope 2 Emissions:1,949,324 tCO2e (location-based) / 1,931,834 tCO2e (market-based)
Scope 3 Emissions:3,884,715 tCO2e (franchisees) + 144,526 tCO2e (other)
Renewable Energy Share:1.4%
Total Energy Consumption:18,666,964 MWh
Water Consumption:37,353 megaliters
Waste Generated:524,334 tons
Carbon Intensity:0.1014 tCO2e/m² (location-based) / 0.1007 tCO2e/m² (market-based)

ESG Focus Areas

  • Climate Change
  • Water Stewardship
  • Waste Reduction
  • Responsible Sourcing
  • Youth Opportunity
  • Diversity & Inclusion
  • Human Rights
  • Community Investment
  • Team Member Engagement
  • Supplier Engagement
  • Destination Stewardship

Environmental Achievements

  • 36% reduction in Scope 1 and 2 carbon emissions intensity (managed hotels)
  • 32% reduction in Scope 1 and 2 carbon emissions intensity (all hotels)
  • 22% reduction in water intensity (managed hotels)
  • 23% reduction in water intensity (all hotels)
  • 44% reduction in landfilled waste intensity (managed hotels)
  • 35% reduction in landfilled waste intensity (all hotels)
  • Expanded soap recycling program to 5,300 properties
  • Launched food waste reduction program in Americas, piloting in EMEA and APAC
  • Implemented global ban on plastic straws, cocktail picks, and stir sticks

Social Achievements

  • Exceeded 2014 Open Doors pledge to impact 1 million young people
  • Impacted nearly 11,000 refugees since 2015
  • Sourced from 3,476 women-, minority-, veteran-, disabled-, and LGBTQ-owned businesses
  • 549,887 volunteer hours contributed by Team Members
  • Expanded food donation program to all managed hotels in the U.S. and Canada
  • 94% of hotels with at least one Team Member trained in anti-human trafficking

Governance Achievements

  • Board of Directors’ Nominating and ESG Committee oversees corporate responsibility strategy
  • Integrated key Travel with Purpose information into Form 10-K, Proxy Statement, and Annual Report
  • Reported selected SASB metrics in 10-K and CR Report

Climate Goals & Targets

Long-term Goals:
  • Cut environmental footprint in half and double social impact investment by 2030
Medium-term Goals:
  • Reduce Scope 1 and 2 carbon intensity by 61% by 2030
  • Reduce water use in managed operations by 50% by 2030
  • Reduce waste in managed operations by 50% by 2030
  • Sustainably source all meat, poultry, produce, seafood, and cotton by 2030
  • Impact 16,000 refugees by 2030
Short-term Goals:
  • Transition from individual bath toiletries to full-size dispensers by 2022

Environmental Challenges

  • Falling short of 2030 water reduction goals
  • Limited availability of gestation crate-free pork in supply chain
  • Underreporting of volunteer hours at hotels
Mitigation Strategies
  • Testing guest-facing messaging to encourage water conservation
  • Working with pork suppliers to transition towards group-housed and gestation crate-free pork
  • Strengthening reporting guidelines and hotel engagement to improve volunteer hour reporting

Supply Chain Management

Supplier Audits: 44 labor agencies audited

Responsible Procurement
  • Responsible Sourcing Policy
  • Supplier diversity program
  • Cage-free egg policy
  • Sustainable seafood sourcing

Climate-Related Risks & Opportunities

Physical Risks
  • Extreme weather
  • Flooding
Transition Risks
  • Regulatory changes
  • Market shifts
Opportunities
  • Development of energy-efficient products
  • Increased use of renewable energy

Reporting Standards

Frameworks Used: GRI, SASB, TCFD, UNGC

Certifications: ISO 14001, ISO 50001

Third-party Assurance: Dekra Certification, Inc.

UN Sustainable Development Goals

  • SDG 1
  • SDG 4
  • SDG 6
  • SDG 7
  • SDG 8
  • SDG 11
  • SDG 12
  • SDG 13
  • SDG 14
  • SDG 15

Initiatives contribute to these goals through various programs and partnerships

Awards & Recognition

  • Global Industry Leader on Dow Jones Sustainability Indices
  • Fortune’s Change the World List
  • CDP’s A-List

Reporting Period: 2020

Environmental Metrics

ESG Focus Areas

  • Ethical business practices and regulatory compliance
  • Diversity, equity and inclusion
  • Employee and guest health, safety and security
  • Employee development and wellbeing
  • Human rights
  • Climate action
  • Economic impact on communities
  • Biodiversity and destination stewardship
  • Policy engagement and advocacy
  • Responsible sourcing of goods and services
  • Engagement with suppliers
  • Community engagement and empowerment
  • Energy conservation
  • Waste management and circular economy
  • Water stewardship
  • Disaster preparedness and response
  • Healthy, safe and sustainable food

Climate Goals & Targets

Supply Chain Management

Responsible Procurement
  • Code of Conduct
  • Responsible Sourcing Policy

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI, SASB, World Economic Forum (WEF)

Reporting Period: 2021

Environmental Metrics

Total Carbon Emissions:4,087,530 tCO2e (Total Scope 1+2)
Scope 1 Emissions:Not disclosed
Scope 2 Emissions:Not disclosed
Scope 3 Emissions:Not disclosed
Renewable Energy Share:Not disclosed
Total Energy Consumption:34,722 MWh (Total)
Water Consumption:138,887 Megaliters (Total)
Waste Generated:353,679 tons (Total)
Carbon Intensity:Not disclosed

ESG Focus Areas

  • Environmental
  • Social
  • Governance

Environmental Achievements

  • Reduced system-wide occupancy due to the COVID-19 pandemic resulted in reduced consumption of energy, water and waste at hotels around the world.

Social Achievements

  • 197,824 volunteer hours (2021), supported 2,508 women, minority, veteran and LGBTQ-owned businesses through Supplier Diversity Program (2021), impacted 26,335 refugees cumulatively since 2015.

Governance Achievements

  • 54% of General Managers attested that their full hotel team completed mandatory Anti-Trafficking Training (2021).

Climate Goals & Targets

Long-term Goals:
  • Not disclosed
Medium-term Goals:
  • Reduce carbon intensity by 61% in managed operations by 2030
  • Reduce water use intensity in managed operations by 50% by 2030
  • Reduce waste intensity in managed operations by 50% by 2030
Short-term Goals:
  • Not disclosed

Environmental Challenges

  • COVID-19 pandemic resulted in reduced occupancy, impacting energy, water, and waste consumption; challenges in training staff due to pandemic-related issues (closures, low occupancy, staff shortages, furloughed employees) leading to lower course completions and potential under-reporting in Anti-Trafficking Training.
Mitigation Strategies
  • Not disclosed

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement
  • Supplier Diversity Program

Climate-Related Risks & Opportunities

Physical Risks
  • Not disclosed
Transition Risks
  • Not disclosed
Opportunities
  • Not disclosed

Reporting Standards

Frameworks Used: GRI, SASB

Certifications: Null

Third-party Assurance: Independent external assurance

UN Sustainable Development Goals

  • Not disclosed

Not disclosed

Sustainable Products & Innovation

  • Not disclosed

Awards & Recognition

  • LightStay is an award-winning ESG performance measurement platform

Reporting Period: 2022

Environmental Metrics

Total Carbon Emissions:6,371,273 tCO2e (Market-based, Managed and Franchised)
Scope 1 Emissions:476,036 tCO2e
Scope 2 Emissions:1,931,834 tCO2e (Market-based)
Scope 3 Emissions:3,884,715 tCO2e (Franchise emissions)
Renewable Energy Share:Not disclosed
Total Energy Consumption:19,928,215 MWh (Total)
Water Consumption:155,849 Megaliters (Total)
Waste Generated:414,792 tons (Total)
Carbon Intensity:Not disclosed

ESG Focus Areas

  • Environmental
  • Social
  • Governance

Environmental Achievements

  • Reduced Scope 1 and 2 carbon emissions from managed hotels (target: 75% reduction from 2008 baseline)
  • Working with franchisees to reduce Scope 3 carbon emissions from franchised hotels (target: 56% reduction from 2008 baseline)

Social Achievements

  • Meaningfully impacted 20 million community members through local support, disaster relief and economic opportunities
  • Supported women, minority, veteran and LGBTQ– owned businesses through Supplier Diversity Program

Governance Achievements

  • Launched a new ESG strategic framework in 2022

Climate Goals & Targets

Long-term Goals:
  • Not disclosed
Medium-term Goals:
  • Reduce water use intensity in managed operations by 50% by 2030
  • Reduce waste intensity in managed operations by 50% by 2030
Short-term Goals:
  • Not disclosed

Environmental Challenges

  • Pandemic-related challenges impacting staff training and volunteer hours in 2021
Mitigation Strategies
  • Not disclosed

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement
  • Supplier Diversity Program

Climate-Related Risks & Opportunities

Physical Risks
  • Not disclosed
Transition Risks
  • Not disclosed
Opportunities
  • Not disclosed

Reporting Standards

Frameworks Used: GRI, SASB

Certifications: ISO

Third-party Assurance: DEKRA

UN Sustainable Development Goals

  • Not disclosed

Not disclosed

Sustainable Products & Innovation

  • Not disclosed

Awards & Recognition

  • LightStay is an award-winning ESG performance measurement platform

Reporting Period: 2023

Environmental Metrics

ESG Focus Areas

  • Environmental
  • Social
  • Governance

Environmental Achievements

  • 45.1% reduction in carbon emissions intensity for managed hotels and 25.1% reduction for franchised hotels (per square meter from 2008 baseline)
  • 26.5% reduction in water intensity from 2008 baseline for managed hotels
  • 63.7% reduction in landfilled waste intensity from 2008 baseline for managed hotels
  • 138,000 pounds of towels estimated to be diverted from landfills and donated to shelter animals
  • 62% reduction in pre- and post-consumer food waste in 13 UAE-based hotels during a 4-month “Green Breakfast” pilot program
  • 82% of hotels offer Digital Key, which eliminates approximately 100 tons of plastic each year

Social Achievements

  • Granted more than $4.4M to organizations in our communities through the Hilton Global Foundation
  • 860k+ learning and career growth opportunities created
  • Launched a donation program in the U.S. and Canada in which hotels partner with animal shelters to donate worn towels, bathmats and handcloths
  • Launched the new Travel with Purpose training for Team Members globally

Governance Achievements

  • Hilton Vice President of Global ESG testified before Congress on behalf of Hilton and AHLA at a hearing on “Sustainable Travel for a Thriving Economy.”
  • Achieved ongoing certification to ISO standards for our hotel portfolio, including ISO 14001 (Environmental Management), ISO 50001 (Energy Management) and ISO 9001 (Quality Management).

Climate Goals & Targets

Supply Chain Management

Climate-Related Risks & Opportunities

Awards & Recognition

  • 7th consecutive year on both the World and North America Dow Jones Sustainability Indices
  • Fortune and Great Place to Work No. 1 World’s Best Workplace
  • S&P Global Sustainability Yearbook Member
  • EcoVadis Gold Medal Sustainability Rating
  • Fair 360 Hall of Fame #1 Top Company for ESG and #4 Company for Philanthropy
  • Human Rights Campaign Equality 100 Award
  • IR Magazine Best ESG Reporting— Large Cap
  • Brand Finance Highest Sustainability Perceptions Value
  • 3BL’s 100 Best Corporate Citizens
  • Zicklin Index List of U.S. companies meeting standards of transparency and accountability in political spending