Patients Know Best
Climate Impact & Sustainability Data (2014-2018, 2021-2022)
Reporting Period: 2014-2018
Environmental Metrics
Total Carbon Emissions:60 tonnes CO2e/year (estimated reduction)
Scope 1 Emissions:Not disclosed
Scope 2 Emissions:Not disclosed
Scope 3 Emissions:Not disclosed
Renewable Energy Share:Not disclosed
Total Energy Consumption:Not disclosed
Water Consumption:Not disclosed
Waste Generated:Not disclosed
Carbon Intensity:Not disclosed
ESG Focus Areas
- Environmental
- Social
- Financial
Environmental Achievements
- Reduced patient hospital attendances by 650 per annum, resulting in a carbon saving of at least 60 tonnes CO2e
Social Achievements
- Empowered patients to take responsibility for their health, preventing hospital admissions and lengthy outpatient appointments, saving patients time and reducing stress and time off work. A 2018 survey showed the majority of patients felt the service positively impacted their IBD and improved their quality of life.
Governance Achievements
- Not disclosed
Climate Goals & Targets
Long-term Goals:
- Not disclosed
Medium-term Goals:
- Not disclosed
Short-term Goals:
- Not disclosed
Environmental Challenges
- Long waiting times for outpatient care due to stretched staff resources, resulting in adverse outcomes (emergency admissions). Initial resistance to change due to concerns about reduced trust income, lack of a commissioning and funding model, and investment required for IT solutions.
Mitigation Strategies
- Radically redesigned the IBD service to provide open access through telephone and email support, introducing a web-based patient management portal (Patients Know Best). Developed a block contract with local CCGs for £300,000/year to fund the NFTF service. Addressed initial resistance through early discussions with CCGs to establish shared understanding and responsibility over commissioning.
Supply Chain Management
Supplier Audits: Not disclosed
Responsible Procurement
- Not disclosed
Climate-Related Risks & Opportunities
Physical Risks
- Not disclosed
Transition Risks
- Not disclosed
Opportunities
- Not disclosed
Reporting Standards
Frameworks Used: Null
Certifications: Null
Third-party Assurance: Not disclosed
UN Sustainable Development Goals
- Not disclosed
Not disclosed
Sustainable Products & Innovation
- Not disclosed
Awards & Recognition
- Not disclosed
Reporting Period: 2021-2022
Environmental Metrics
Total Carbon Emissions:163 tCO2e/year (2022)
Scope 1 Emissions:0 tCO2e/year
Scope 2 Emissions:0 tCO2e/year
Scope 3 Emissions:163 tCO2e/year (2022)
Renewable Energy Share:31% of employees on renewable energy plans
Total Energy Consumption:Not disclosed
Water Consumption:Not disclosed
Waste Generated:Not disclosed
Carbon Intensity:Target to halve emission intensity by 2030
ESG Focus Areas
- Climate Change
Environmental Achievements
- Achieved Net Zero status in 2021 by offsetting all emissions.
Governance Achievements
- Board of directors reviewed and signed off on the Carbon Reduction Plan.
Climate Goals & Targets
Long-term Goals:
- 90% reduction in emission intensity per revenue by 2045
Medium-term Goals:
- 50% reduction in emission intensity per revenue by 2030
Environmental Challenges
- Increase in emissions in 2022 due to increased business travel after COVID-19 restrictions.
Mitigation Strategies
- Continued commitment to reducing emission intensity per revenue and offsetting residual emissions.
Supply Chain Management
Supplier Audits: Not disclosed
Responsible Procurement
- Continuously assess and evaluate PKB’s suppliers against their net zero ambitions and transparency in terms of their measurement, reporting and plans to reduce their own emissions.
Climate-Related Risks & Opportunities
Reporting Standards
Frameworks Used: SME Climate Hub methodology
Third-party Assurance: Not disclosed