Climate Change Data

Environmental Metrics

ESG Focus Areas

• Empowering societies
• Shared value creation
• Responsible corporate citizenship
• Environmental sustainability
• Supply chain capacity building
• Financial inclusion
• Entrepreneurship
• Employment opportunities

Environmental Achievements

• All National Environment Quality Standards (NEQS) were met during an EPA-approved third-party evaluation of air emissions.
• Consistent decline in fuel purchase over the past four years, highlighting a shift towards greener power alternatives.

Social Achievements

• Launched Easypaisa, Pakistan's first and largest Mobile Financial Service, winning two GSMA awards.
• Expanded employee base to over 2,400, indirectly creating employment for thousands.
• Reached over 36 million subscribers by March 2015.
• Largest 3G network in Pakistan, serving nearly 4 million users daily.

Governance Achievements

• Paid PKR 176 Billion in taxes since inception (2005).
• Contributed over PKR 7 Billion towards Universal Service Fund.

Climate Goals & Targets

Supply Chain Management

Supplier Audits: 19 key contractual procurements assessed from Environment Sustainability perspective

Climate-Related Risks & Opportunities

Sustainable Products & Innovation

• Easypaisa

Awards & Recognition

• Two GSMA awards for Easypaisa

Environmental Metrics

ESG Focus Areas

• Human rights
• Ethics and anti-corruption
• Privacy and data security
• Corporate governance
• Service reliability and quality
• Supply chain sustainability
• Digital access and outreach
• Transparency and stakeholder engagement
• Labour rights and standards
• Economic contribution to society
• Child online safety
• Innovating and researching for shared value
• Environment and Climate Change
• Mobile phones and health

Environmental Achievements

• In 2017, in more than 60% of our procurement processes with contract value larger than USD 250,000 we have screened new suppliers using a specified set of sustainability criteria.

Social Achievements

• Telenor has established a global external reporting hotline and website (Integrity Hotline). In 2017, Telenor logged 911 incoming compliance reports – where one third of these compliance incidents were substantiated.
• All employees shall receive regular performance and career development reviews regardless of category and gender.

Governance Achievements

• Telenor has implemented mandatory requirements for screening and conducting integrity due diligence assessments of our business partners. During 2017, Telenor performed more than 23,000 Man-hours training of suppliers’ employees covering Occupational, Health, Safety and Security as well as Anti-corruption.
• 100% of all our about 23,500 suppliers are covered by an agreement on Supplier Conduct Principles

Climate Goals & Targets

Environmental Challenges

• In terms of climate-related regulator risks, Telenor may face higher operational costs related to carbon taxes, rising energy prices and internationally binding agreements. Climate-related physical risks may cause disruptions or catastrophic damage to infrastructure, such as network base stations and electrical power lines.
• Telenor faces a range of OHS&S related challenges in the markets it operates, e.g. traffic-related incidents. There were no work-related employee or in-house contractor fatalities reported in Telenor Group for 2017. It is with great regret that during 2017, we have experienced seven fatalities in our supply chain in Pakistan, Bangladesh and India.
• The total amount of energy consumption has increased with 624 GWh as a net effect after initiatives to reduce emissions but with increased business scope (more customers and more data traffic).
• The total amount of GHG emissions has increased with 0.337 metric tonnes CO2 equivalent as a net effect after initiatives to reduce emissions but with increased business scope (more customers and more data traffic).

Mitigation Strategies

• Many of Telenor’s business units, especially the ones operating in disaster prone areas have sound backup plans and redundancy options to ensure service reliability under challenging circumstances.
• Telenor’s approach to supply chain sustainability is to legally oblige the supplier to uphold responsible business practice according to our policies. Telenor carries out inspections to monitor compliance with the requirements on responsible business conduct.

Supply Chain Management

Supplier Audits: More than 60% of procurement processes with contract value larger than USD 250,000 screened new suppliers using sustainability criteria. 100% of suppliers covered by an agreement on Supplier Conduct Principles.

Responsible Procurement

• Supplier Conduct Principles

Climate-Related Risks & Opportunities

Physical Risks

• disruptions or catastrophic damage to infrastructure

Transition Risks

• higher operational costs related to carbon taxes, rising energy prices and internationally binding agreements

Reporting Standards

Frameworks Used: GRI

Third-party Assurance: DNV GL Business Assurance (limited assurance for energy consumption and climate emissions)

Environmental Metrics

ESG Focus Areas

• Climate Change

Environmental Achievements

• Installed solar energy solutions for close to 3,000 base stations in Asia by year-end 2019 (increase from 2,500 in 2018).
• Reduced Scope 1 emissions by 5,000 tonnes CO2e through solar energy installations in Pakistan and Myanmar.

Social Achievements

• Not disclosed

Governance Achievements

• Established long-term climate targets towards 2030.
• Board-level oversight of climate-related issues through the Sustainability and Compliance Committee.

Climate Goals & Targets

Environmental Challenges

• Continued growth in data traffic increasing energy consumption and emissions due to limited access to renewable energy, especially in Asia.
• Increased energy costs in Asia (8% increase from 2017 to 2018, and 16% from 2018 to 2019).
• Risks of extreme weather events damaging infrastructure, particularly in Bangladesh.

Mitigation Strategies

• Implementing energy efficiency measures in network operations.
• Replacing diesel generators with solar solutions at base stations.
• Exploring other renewable electricity options in Asia.
• Regular risk assessments focusing on extreme weather events.
• Making existing assets more resilient to flooding.

Supply Chain Management

Supplier Audits: 2% of suppliers by number, 80% of total procurement spend

Responsible Procurement

• Using sustainability criteria in procurement processes (hazardous substance handling, energy efficiency).

Climate-Related Risks & Opportunities

Physical Risks

• Increased severity and frequency of extreme weather events (cyclones, floods).

Transition Risks

• Carbon pricing mechanisms, changes in climate and energy policies.

Opportunities

• Development and expansion of low-emission goods and services (IoT technologies).
• Energy efficiency improvements (Thunderbolt project).
• Use of lower-emission sources of energy (solar energy).

Reporting Standards

Frameworks Used: Greenhouse Gas Protocol

Certifications: Null

Third-party Assurance: DNV GL Business Assurance Norway AS, Mitopro Oy Sustainability Assurance

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• IoT technologies.

Awards & Recognition

• Not disclosed