Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environment
• Social
• Governance

Environmental Achievements

• 34% reduction in total equivalent energy consumption over FY20
• 39% reduction in CO2 emissions over FY20
• Installation of solar power to fulfill 100% of the energy needs of The Oberoi, Gurgaon and Trident, Gurgaon.
• Installation of solar panel facilities at a number of hotels (aiming for 30% to 70% power generation through solar energy).

Social Achievements

• Launched Oberoi One, a flagship guest recognition programme.
• Distributed healthy packed meals and essential supplies during the lockdown.
• Provided meals to frontline workers.
• Maintained a 23% gender diversity target across Oberoi Hotels, Trident Hotels, and the Corporate Office.
• Achieved 92.35% NPS score for staff friendliness and staff promptness.

Governance Achievements

• Oversubscribed rights issue with ₹561 crore being offered against the issue size of ₹350 crore.
• Implemented enhanced safety measures and collaborated with Bureau Veritas for validation and review.
• Established The Oberoi Centre of Excellence (TOCE) for streamlined operations.

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic severely impacted revenue and profitability (67% decrease in revenue year-on-year).
• Uncertainty in the near-term financial impact on the hospitality business.
• Challenge of adjusting operational practices to ensure zero chances of virus transmission.

Mitigation Strategies

• Developed detailed and comprehensive COVID-19 protocols.
• Deployed technology for high-touch processes (e-check-ins, e-bills, digital menus).
• Introduced cost rationalisation measures (reducing fixed overhead by 28%).
• Implemented a successful rights issue for debt repayment.

Supply Chain Management

Responsible Procurement

• Timely responses to queries
• Fairness and transparency in contractual process
• Long-term association
• Competence development of supply chain partners

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: International Integrated Reporting Framework

Certifications: Platinum rating for all hotels by Bureau Veritas

Awards & Recognition

• Editor’s Choice Award for best safety and hygiene protocols
• Best Hotel Group (Telegraph Travel Awards)
• Best Indian Hotel Group (Travel + Leisure)
• Best Luxury Hotel Brand (Business Traveller UK Awards)

Environmental Metrics

ESG Focus Areas

• Environment
• People
• Corporate Social Responsibility
• Governance

Environmental Achievements

• 21 million kWh reduction in total energy consumption over FY21
• 9.4 million CO2 emission reduction over FY 2019-20
• Installation of captive solar power generation projects at several hotels, generating 30%-70% of power through solar energy.
• The Oberoi, Gurgaon and Trident, Gurgaon have solar-run operations.

Social Achievements

• Project Saksham provided quality education and healthcare to 24,000 children.
• Support for primary healthcare services, basic diagnostics tests, and awareness on communicable and non-communicable diseases to the elderly.
• 100% of employees vaccinated with two doses of the Covid vaccine.
• Two vaccination camps organised for employees and their family members.

Governance Achievements

• Implementation of enterprise risk management (ERM) since 2006.
• Establishment of the Oberoi Centre of Excellence to improve efficiency and controls.

Climate Goals & Targets

Environmental Challenges

• Uncertainty and volatility of the pandemic.
• Post-pandemic recovery slower than hoped.
• Geo-political tensions, global trade disruptions, and supply-side economic events created uncertainty.

Mitigation Strategies

• International safety processes and procedures implemented.
• Technology interventions introduced for next-generation conveniences.
• Investment in brand, upskilling people, improving infrastructure, and introducing new locations and formats.
• Careful evaluation of non-core assets and disposal of one asset (EIH Printing Press).

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: International Integrated Reporting Framework (IIRC)

Certifications: Bureau Veritas platinum rating for safety and hygiene

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Editor’s Choice Award for best safety and hygiene protocols (Travel + Leisure)
• Best Hotel Group in India 2021 (Travel + Leisure)
• Other awards listed in the report

Environmental Metrics

ESG Focus Areas

• Environment
• Social
• Governance

Environmental Achievements

• 9.97% Reduction in total energy consumption over FY22
• Reduced CO2 emissions by 500 tonnes compared to FY20
• 12% of energy requirement sourced from clean energy sources
• Zero Liquid Discharge Mechanism in 16 domestic hotels
• Successfully relocated 9,653 turtle eggs, with 7,014 hatching

Social Achievements

• 7,874 Employees received training
• 83% Kincentric employee engagement survey score
• All employees receive comprehensive benefits
• Project 'Saksham' supporting underprivileged children

Governance Achievements

• Robust governance architecture upholding responsible conduct
• Stringent data privacy measures
• Proactive risk management approach

Climate Goals & Targets

Environmental Challenges

• Climate change presenting threats to infrastructure, livelihoods, and supply chains
• Increased energy consumption due to volatile weather conditions
• Data breaches and insufficient data security measures
• Inadequate waste management practices
• Potential impact on biodiversity and nearby communities
• Supply chain disruptions

Mitigation Strategies

• Investments in green architecture and energy-efficient technologies
• Transitioning to renewable energy sources
• Stringent data protection measures and global Privacy Policy
• Waste handling and management system following the 3R model
• Adherence to environmental regulations
• Close collaboration with suppliers to minimize environmental and social impact

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Sustainable sourcing practices
• Prioritizing local suppliers
• Supplier Code of Conduct

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather conditions
• Natural disasters

Transition Risks

• Rising energy costs
• Diminished tourist attraction

Opportunities

• Investments in green architecture and renewable energy

Reporting Standards

Frameworks Used: International Integrated Reporting Framework (IIRC), BRSR

Third-party Assurance: Not disclosed

Awards & Recognition

• 'Best Hotel Brand in the World' (Travel + Leisure)
• 'Best Hotel Brand for Service Excellence' (Travel + Leisure, India)
• Other awards mentioned in the report

Environmental Metrics

ESG Focus Areas

• Environment
• Social
• Governance

Environmental Achievements

• Reduced carbon footprint through green architecture practices, energy-efficient technologies, and renewable energy sources.
• Implemented a ‘3R’ model (Reduce, Reuse, Recycle) to minimize waste generation.
• Achieved Zero Liquid Discharge mechanism across 16 hotels in India, 2 airport and flight services units and The Oberoi Corporate Tower.

Social Achievements

• 84% employee engagement score surpassing Global Hospitality Top Quartile Scores.
• 8,085 employees trained in Human Rights.
• 6,157 training programs completed.
• CSR contributions totaling ₹14.6 million.

Governance Achievements

• Implemented a Whistleblower Policy.
• Zero breaches of corruption/bribery/conflict of interest/money laundering or inside trading.
• ISO 27001 (Information Security Management System) Certification.

Climate Goals & Targets

Environmental Challenges

• Water scarcity in approximately 40% of hotel locations.
• Extreme heat in over 60% of hotel locations.
• Heavy precipitation & flooding risks in about 45% of hotel locations.
• Changing regulatory landscape related to climate change.
• Reputational risks related to climate change and sustainability.
• Technological challenges in transitioning to low-carbon technologies.
• Market shifts related to consumer preferences for sustainable practices.

Mitigation Strategies

• Comprehensive climate risk assessment aligned with IFRS S2 and TCFD recommendations.
• Energy conservation efforts including energy-efficient systems and renewable energy sources.
• Waste management initiatives based on the ‘3R’ model.
• Water conservation measures including Zero Discharge mechanism.
• Collaboration with consultants to develop sustainability targets.
• Proactive risk management approach overseen by a dedicated committee.

Supply Chain Management

Supplier Audits: ESG assessment underway for top suppliers (75% of procurement value)

Responsible Procurement

• Supplier Code of Conduct
• Vendor’s Agreement
• Prioritising sourcing from local suppliers

Climate-Related Risks & Opportunities

Physical Risks

• Water scarcity
• Extreme heat
• Heavy precipitation & flooding
• Sea level rise

Transition Risks

• Changing regulatory landscape
• Reputational risks
• Technological challenges
• Market shifts

Opportunities

• Development of energy-efficient products
• Ecotourism

Reporting Standards

Frameworks Used: International Integrated Reporting Framework (IIRC), Business Responsibility and Sustainability Report (BRSR)

Certifications: ISO 27001

Awards & Recognition

• TripAdvisor Travellers’ Choice Awards
• Conde Nast Traveller Awards
• Travel + Leisure Awards
• World Travel Awards
• Hemispheres Readers’ Choice Awards
• Fact Spa & Wellness Awards UAE