Climate Change Data

Environmental Metrics

ESG Focus Areas

• Employee safety and well-being
• Community development
• Environmental sustainability

Environmental Achievements

• Initiated Miyawaki plantation of 2,000 trees at land in Thudiyalur near railway station

Social Achievements

• Celebrated International Women’s Day
• Organised Indo Feista and What’s Your Passion events for employees
• Organised tree plantation and Joys of Seedling events for employees
• CSR initiatives benefiting 5,257 people across 9 states, focusing on education, women empowerment, environment, and sanitation

Governance Achievements

• Equity capital infusion of ₹1,225 crore from Brookfield Business Partners LP
• Reduction of corporate lending AUM to ₹19,096 million, aiming for a 100% retail focus

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic and its impact on the economy and business operations
• Supply chain disruptions
• Liquidity challenges
• Maintaining asset quality during the pandemic

Mitigation Strategies

• Implemented global best practices for employee safety and business continuity
• Offered moratoriums to borrowers
• Accelerated provisioning and aggressive write-offs
• Capital infusion to strengthen liquidity
• Focus on collection efficiency and asset quality improvement
• Digital transformation to improve efficiency and customer experience

Supply Chain Management

Climate-Related Risks & Opportunities

Awards & Recognition

• Great Place to Work Certified

Environmental Metrics

ESG Focus Areas

• Corporate Governance
• Data Privacy and Cyber Security
• Employee Well-being (Health and Safety)
• Corporate Social Responsibility
• Branding and Reputation
• Diversity and Inclusiveness
• Regulatory Compliance

Social Achievements

• Supported initiatives in education, women empowerment, healthcare, sanitation, and environment protection.
• Contributed to projects that trained women to become professional commercial drivers and enhanced their awareness of legal rights, first aid, self-defense, English language, personal presentation, hygiene, and financial literacy.

Governance Achievements

• Adopted an Anti-Corruption Policy.
• Implemented a comprehensive Code of Conduct for Directors and Employees.
• Strengthened internal controls and improved the process and control environment.

Climate Goals & Targets

Environmental Challenges

• Cyber and information security risks due to digital transactions.
• Regulatory compliance risks.
• Maintaining asset quality and improving collections.

Mitigation Strategies

• Adopted measures to mitigate cyber security risks, including firewalls, regular advisories, user training, backups, and IT asset reviews.
• Focused on ensuring full compliance with all laws and regulatory provisions.
• Concentrated efforts to reduce the stress book by driving customer settlements and sale of nearly 50% of the stress book. Strengthened collection mechanism by adding people and a separate Collections Call Centre, consistently surpassing 120% collection efficiency.

Supply Chain Management

Climate-Related Risks & Opportunities

Environmental Metrics

ESG Focus Areas

• Corporate Governance
• Data Privacy and Cyber Security
• Employee Well-being (Health and Safety)
• Corporate Social Responsibility
• Branding and Reputation
• Diversity and Inclusiveness
• Regulatory Compliance

Environmental Achievements

• Replaced all the CFL lighting with LED sensor lights at the corporate office
• Digitisation is being done for various Loans Approval processes to ensure minimum usage of paper

Social Achievements

• Supported initiatives like education, women empowerment, health care, sanitation and environment protection
• Woman empowerment projects which encourage and train women to become professional commercial drivers alongside enhancing their awareness in legal rights, first aid, self-defence, English language, personal presentation, hygiene and financial literacy

Governance Achievements

• Adopted an Anti-Corruption Policy
• Improved overall asset quality and enhanced collections

Climate Goals & Targets

Environmental Challenges

• Cyber and information security risks like malware attacks and ransomware attacks, can lead to data loss and negative impact on operations
• Regulatory Compliance lapses can affect the reputation of the Company negatively

Mitigation Strategies

• Adopted measures to mitigate the cyber security risks included through appropriate firewalls, providing regular advisories, providing training to users, taking adequate backups, review of the information technology assets, etc.
• Adequate steps have been taken to identify, assess, manage and report all instances of compliance risk across the various levels in the Company. Senior Management plays a crucial role in effective compliance of risk management.

Supply Chain Management

Climate-Related Risks & Opportunities