Climate Change Data

Environmental Metrics

ESG Focus Areas

• Optimising revenues
• Focusing on customer delight
• Ensuring safety
• Developing human capital
• Ensuring environmental excellence
• Creating sustainable livelihoods

Environmental Achievements

• 92.4% increase in renewable based energy consumption
• 5.8% reduction in water consumed, per room night sold
• 10.4% reduction in total CO2 emissions, per room night sold
• 38 hotels have zero discharge of wastewater
• 47 hotels use solar energy
• 18 hotels harvest rainwater
• 45,777 GJ of energy saved

Social Achievements

• 10,925 employee volunteers
• 7,217 under-privileged youth certified for employability
• Attrition rate of 27.03% (below industry average of 35%)
• 1.28 million person-hours of training delivered

Governance Achievements

• Compliance with corporate governance standards of BSE and NSE
• 27,514 person-hours spent in training associates on Tata Code of Conduct
• Implementation of Whistle Blower Policy, Prevention of Fraud and Misappropriation of Funds Policy and Sexual Harassment Redressal Policy

Climate Goals & Targets

Environmental Challenges

• Increased cash outflow due to long-term strategic investments and market conditions
• Increased energy consumption due to frequent power outages

Mitigation Strategies

• Revenue management strategies
• Increased reliance on self-generated energy
• Energy-efficient designs and improvements

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Sustainable sourcing from local organic farm producers (Taj Tashi, Bhutan)
• Sourcing goods and services from NGOs and Self Help Groups (INR 120 million)

Climate-Related Risks & Opportunities

Physical Risks

• Changing weather patterns
• Rising sea levels

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI G3.1 Guidelines, UN Global Compact

Certifications: EARTHCHECK™

Third-party Assurance: KPMG

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• T+L Global Vision Award for Leadership
• Conde Nast Traveller awards
• TOFT Wildlife Tourism Awards
• Travel + Leisure USA ‘IT List’
• NDTV Good Times Lifestyle Hotel/Resort of the Year Award
• Conde Nast Traveller UK Readers' Travel Awards
• Conde Nast World Savers Award
• Gallup Global Great Workplace Award
• Rajasthan Energy Conservation Award

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• 11 hotels achieved EarthCheck™ Gold Certification, 73 retained silver certification
• 7% reduction in water consumed per room night sold
• 22% biodegradable waste recycled
• Recycled and reused close to 2.95 million m3 of water (41% of total freshwater consumption)

Social Achievements

• Trained and certified 1,973 underprivileged youth
• 97% of beneficiaries from hospitality skill training are employed in the service sector
• 28,28 associates recognized under STARS program
• 17450 appreciation notes exchanged through ‘The Difference you Make at Taj’ initiative

Governance Achievements

• Two thirds of the Board comprises Non-Executive Directors, two of whom are women.
• Increased revenue by more than 6% and cut down net losses by close to 86% over the previous year.

Climate Goals & Targets

Environmental Challenges

• Not disclosed

Mitigation Strategies

• Not disclosed

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI G3.1, UN Global Compact

Certifications: EarthCheck™

Third-party Assurance: KPMG

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Ethics and Governance
• Environmental Stewardship
• Social Engagement
• Economic Value Generation

Environmental Achievements

• Reduced GHG emissions intensity by 10.6%
• 21.75% of energy consumption from renewable sources
• Public commitment to phase out single-use plastics

Social Achievements

• Won Gallup Great Workplace Award for the 6th time
• Industry-leading employee wellness initiatives (fertility treatments, eliminating break shifts, daycare centers)
• Taj Tata Strive Skill Development Programme equipping underprivileged youth with hospitality skills
• Supported 100+ artisans and cultural performers

Governance Achievements

• Adherence to Tata Code of Conduct and Anti-Bribery and Anti-Corruption policy
• Third-party ethics helpline for complaints and concerns
• Whistle Blower Policy established

Climate Goals & Targets

Environmental Challenges

• Managing environmental impacts in ecologically fragile and dense urban areas
• Minimizing negative social impacts in tourist locations
• Ensuring fair distribution of economic benefits to local communities

Mitigation Strategies

• Continuous performance improvement targets for water, energy, and emissions
• Cultural and heritage conservation programs
• Local employment and supplier development initiatives
• Community welfare programs

Supply Chain Management

Responsible Procurement

• Central and Regional procurement processes
• Sourcing from local suppliers
• Sourcing goods and services from NGOs

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards: Core Option, UNGC Principles

Certifications: EarthCheck

Third-party Assurance: KPMG

UN Sustainable Development Goals

• Goal 8 (Decent work and economic growth)
• Goal 12 (Responsible consumption and production)

Community development programs prioritize Goal 8; environmental commitments support Goal 12.

Awards & Recognition

• Gallup Great Workplace Award
• Best All India Investor Relations Award 2017

Environmental Metrics

ESG Focus Areas

• Environmental Stewardship
• Social Responsibility
• Value Chain Transformation
• Economic Performance

Environmental Achievements

• Eliminated 2 million plastic straws across all properties.
• Increased renewable energy proportion to 23% from 7% in the past three years.
• 8 hotels achieved EarthCheck Platinum certification.

Social Achievements

• Implemented initiatives for employee well-being (daycare centers, eliminating break shifts, fertility treatments coverage).
• Trained 7034 persons through employability training.
• Invested ₹8.54 Crores in communities through CSR.

Governance Achievements

• Revised Fire and Life Safety audits from a score-based annual audit to a risk-based biannual audit.
• Received numerous awards for sustainability and corporate governance.

Climate Goals & Targets

Environmental Challenges

• Environmental impacts including waste creation, sewage discharge, energy and water usage, and CO2 emissions.
• Potential social impacts such as increased pressure on cultural heritage sites and dilution of local traditions.
• Managing the diverse needs and expectations of stakeholders.

Mitigation Strategies

• Implementing energy conservation initiatives (LED lighting, VFDs, heat pumps).
• Improving water efficiency through water-efficient equipment and administrative controls.
• Implementing cultural and heritage conservation programs.
• Engaging with stakeholders through various methods (surveys, meetings, etc.).

Supply Chain Management

Responsible Procurement

• Central Materials Group manages relationships with large business partners.
• Regional procurement managed by Area and Hotel Materials Managers.
• Sourcing goods and services worth ₹1,248 Crores from over 13,000 suppliers.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards: Core Option, UNGC

Certifications: EarthCheck

Third-party Assurance: Ernst & Young Associates LLP

UN Sustainable Development Goals

• Goal 8 (Decent work and economic growth)
• Goal 12 (Responsible consumption and production)

CSR programs aligned with Goal 8, environmental commitments aligned with Goal 12.

Sustainable Products & Innovation

• Biodiesel from waste cooking oil
• Soap from by-product glycerine

Awards & Recognition

• Gallup Great Workplace Award 2019
• National Award for Best Environment Sustainability at The World CSR Congress 2018
• Award for Outstanding Contribution towards Best Sustainable Business Practices by the Indo German Chamber of Commerce (2018)
• Recognition for Supply Chain Sustainability by the Indo German Chamber of Commerce (2018)
• Recognition for Project on Circular Economy at Tata Innovista 2019

Environmental Metrics

ESG Focus Areas

• Financial Performance
• Growth and Scale
• Customer Delight
• Brand, Reputation & Communication
• Digitalization
• Climate Change, Energy and Emissions
• Water
• Circular Economy
• Talent Management and Retention
• Safety and Security
• Community Development

Environmental Achievements

• Increased renewable energy share from 7% to 24% over 4 years
• Reduced specific water consumption by 5% before target deadline
• Eliminated plastic straws from all hotels
• Installed water bottling plants at 7 properties to reduce PET bottle use
• 11 hotels achieved Earth Check Platinum certification
• 61 hotels received Earth Check Gold certification
• 53 hotels achieved 100% recycling of organic waste

Social Achievements

• Trained and certified over 1900 youth through CSR programs
• Developed and nurtured over 30 social impact organizations as supply chain partners
• Implemented enhanced hygiene and safety protocols
• Launched STARS initiative covering over 11,200 colleagues
• Piloted ‘Grooming Champion’ initiative at Taj Wellington Mews, Mumbai
• Implemented IHCL Sustainability Leadership Development Programmes for chief engineers in collaboration with NITIE

Governance Achievements

• Won Golden Peacock Global Award for Excellence in Corporate Governance 2019
• Won Golden Peacock National Award for Excellence in Corporate Social Responsibility 2019
• Received three top honors at the Ethical Boardroom Corporate Governance Awards 2019

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic significantly impacting the hospitality industry
• Potential environmental impacts from operations in tourist and historical areas (waste, sewage, energy and water usage, CO2 emissions)
• Potential social impacts from influx of guests and employees (pressure on cultural heritage sites, dilution of local traditions)

Mitigation Strategies

• Developed a five-point strategy ('R.E.S.E.T 2020') to address COVID-19 challenges
• Implemented cultural and heritage conservation programs
• Employed local staff, trained employees in culturally-appropriate behavior, and sensitized guests to local practices
• Implemented enhanced hygiene and safety protocols
• Maximized local employment, provided business opportunities for suppliers, and training opportunities for youth and women

Supply Chain Management

Responsible Procurement

• Supporting over 1309 underprivileged beneficiaries through procurement
• Developing and nurturing over 30 social impact organizations as supply chain partners

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards 2016: Core Option, UN Global Compact

Certifications: Earth Check Platinum (11 hotels), Earth Check Gold (61 hotels), Earth Check Silver (6 hotels)

Third-party Assurance: Ernst & Young Associates LLP

UN Sustainable Development Goals

• Goal 8 (Decent work and economic growth)
• Goal 12 (Responsible consumption and production)

Sustainable Products & Innovation

• Biodiesel from waste cooking oil

Awards & Recognition

• Golden Peacock National Award in Corporate Social Responsibility
• Golden Peacock Global Award in Corporate Governance
• Ethical Boardroom Corporate Governance Awards 2019

Environmental Metrics

ESG Focus Areas

• Economic Performance
• Growth & Scale
• Customer Delight
• Digitalization
• Brand, Reputation & Communications
• Environmental Stewardship
• Climate Change, Energy & Emissions
• Water
• Circular Economy
• Social Responsibility
• Talent Management & Retention
• Employee Health & Safety
• Customer Health & Safety
• Diversity & Equal Opportunity
• Social Inclusion & Development
• Procurement Practices
• Supply Chain Sustainability
• Value Chain Transformation

Environmental Achievements

• 78 EarthCheck certified hotels (47 Platinum, 26 Gold, 5 Silver)
• 22% of energy from renewable sources
• 27% of total water recycled or reused
• Eliminated 2 million plastic straws
• Established 1 zero single-use plastic hotel
• 15 hotels have RO bottling plants to avoid PET bottles
• 40 hotels recycle 100% of organic waste
• Panna Tiger Reserve near Taj Pashangarh gets UNESCO’s Biosphere Reserve status

Social Achievements

• Over 788 youth trained and certified in hospitality trades
• Rs 157 lakh worth of goods and services sourced through 23 social impact vendors
• Taj for Family project supported over 6,000 families
• Launched multiple recognition programmes for frontline workers
• Implemented COVID Marshall process for hygiene and safety
• Launched VConnect employee engagement survey
• Provided over 3 million meals to health workers and police personnel during COVID-19 pandemic
• Provided 70,000 room nights for frontline workers during COVID-19 pandemic
• Provided 30 ventilators to hospitals in Mumbai

Governance Achievements

• Adherence to Tata Code of Conduct and Tata Business Excellence Model
• Revised Whistle-Blower policy
• Annual Anti-Bribery and Anti-Corruption policy sign-off by senior executives
• Strict enforcement of Prevention of Sexual Harassment Policy
• Third-party ethics helpline for complaints and concerns

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic severely impacted the travel and tourism industry
• Uncertainty over short-term economic outlook
• Potential impacts on cultural heritage sites and local traditions due to tourism
• Water security risks in key cities

Mitigation Strategies

• Implemented R.E.S.E.T 2020 strategy focusing on revenue growth, operational excellence, spend optimization, asset management, and financial prudence
• Launched Qmin food delivery app and other alternate revenue streams
• Strengthened safety and sanitization protocols ('Tajness, A Commitment Re-strengthened')
• Accelerated technology enhancements through I-ZEST
• Cultural and heritage conservation programmes in collaboration with local communities
• Water security assessment of hotels in key cities

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Central Materials Group manages relationships with large business partners
• Regional procurement from local suppliers
• Rs. 157 lakhs of products sourced from 23 not-for-profit vendor partners from underprivileged backgrounds

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI Standards 2016: Core Option

Certifications: EarthCheck

Third-party Assurance: Ernst & Young Associates LLP

UN Sustainable Development Goals

• Goal 8 (Decent work and economic growth)
• Goal 12 (Responsible consumption and production)

Environmental and social programs contribute to these goals.

Sustainable Products & Innovation

• Biodegradable packaging for Qmin food delivery
• Paper straws
• Wooden cutlery

Awards & Recognition

• Highest growth hospitality company in India (HVS Anarock)
• World’s strongest hotel brand (Brand Finance)
• Multiple Condé Nast Traveller awards
• Gallup Great Place to Work award

Environmental Metrics

ESG Focus Areas

• Climate change, energy and emissions
• Water management
• Diversity and equal opportunity
• Sustainable supply chain
• Talent management and retention
• Customer delight
• Brand reputation and communication

Environmental Achievements

• Reduced GHG emissions by 3,31,554 tCO2e
• Achieved 35% renewable energy share
• Recycled 42% of wastewater
• Recycled 38,523 m3 of waste
• 100% Green Taj Mahal Palace, Mumbai
• Avoided two million plastic straws (5,000 kgs tCO2e)
• Taj Exotica Resort & Spa, Andamans is completely single-use plastic free

Social Achievements

• Launched Carecations and Woyage programs
• Implemented holistic wellness framework for employees
• Achieved 73.6% employee retention rate
• Conducted 14,578 safety trainings
• Trained over 12,000 youth in hospitality skills through IHCL-Tata Strive partnership
• Supported ~4,700 livelihoods from under-served communities

Governance Achievements

• Achieved 14% women representation on the Board
• 100% Board Level Committee Chaired by Independent Director
• Implemented robust risk management framework
• Aligned with Tata Business Excellence Model and Tata Code of Conduct

Climate Goals & Targets

Environmental Challenges

• Climate change impacts
• Supply chain disruptions
• Talent acquisition and retention
• Geo-political risks and economic recession
• Inflation amplified by increasing fuel prices
• Cyber vulnerabilities
• Inadequate returns from investments

Mitigation Strategies

• Development of alternative energy sources, suppliers and equipment
• Domestically sourced raw materials
• Productivity and efficiency initiatives
• Cyber risk assessment and remedial actions
• Cyber security training
• Continuous scanning of the environment
• Use of renewable/alternate energy
• Focused monitoring of business performance
• Continuous monitoring of social media and timely responses
• Career and succession planning process
• Focused development of talent in critical roles
• Partnership with global business schools
• Learnings from recent pandemic to augment performance

Supply Chain Management

Supplier Audits: 90% conducted

Responsible Procurement

• Supplier Code of Conduct
• Sustainable sourcing
• Domestic sourcing (90%)
• Vendor aggregation through Big Basket

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events

Transition Risks

• Regulatory changes, market shifts

Opportunities

• Development of energy-efficient products and services

Reporting Standards

Frameworks Used: Integrated Reporting framework

Certifications: EarthCheck

Sustainable Products & Innovation

• Locally sourced materials in new hotels (Taj Wayanad)

Awards & Recognition

• World’s Strongest Hotel Brand (Taj)
• India’s Strongest Brand (Taj)
• Golden Peacock Award for Risk Management
• World Responsible Tourism Awards
• ICSI National Awards for Excellence in Corporate Governance
• National Tourism Awards
• India Risk Management Award
• World Travel Awards
• Conde Nast Traveller Awards
• Travel+Leisure Awards
• MakeMyTrip India’s Favourite Homestays Awards

Environmental Metrics

ESG Focus Areas

• Climate Strategy
• Emission and Energy Management
• Waste Stewardship
• Food Safety and Quality
• Guest Experience
• Talent Management and Retention
• Supply Chain Management

Environmental Achievements

• Reduced GHG emissions by 98,054 MT CO2eq
• 37% of energy consumed from renewable sources
• 48% of wastewater recycled
• 88 Hotels are EarthCheck Certified
• Operationalised Maldives' largest floating solar park (1,080 kWp)
• Installed 343 EV charging stations across 146 locations in India
• 40 hotels with in-house bottling plants to eliminate single-use plastic

Social Achievements

• Skilled nearly 13,000 youths since 2020
• 7.2 volunteering hours per employee annually
• Launched Commis Chef Course in Kupwara, Jammu and Kashmir
• Taj Mahal, New Delhi's Blind Bakes Cafe initiative empowers visually impaired women
• Employee retention rate improved to 75.40%

Governance Achievements

• 100% of Board-level committees chaired by Independent Directors
• 17% women representation on the Board
• Implemented a Whistleblower Policy
• Refreshed Supplier Code of Conduct (SCoC) in July 2023

Climate Goals & Targets

Environmental Challenges

• Climate change impacts (physical and transition risks)
• Supply chain disruptions
• Talent acquisition and retention
• Cybersecurity vulnerabilities
• Inflation and rising fuel prices

Mitigation Strategies

• Developed alternative sourcing strategies
• Implemented energy-efficient technologies and renewable energy sources
• Competitive compensation and career development programs
• Robust cybersecurity controls and regular audits
• Productivity and efficiency initiatives

Supply Chain Management

Supplier Audits: >90% coverage of CMG contracted vendors and Tier 1 vendors with SCoC

Responsible Procurement

• Supplier Code of Conduct (SCoC)
• Sustainable Procurement Policy (SPP)
• Prioritising domestic sourcing (~96%)
• 18% procurement from MSMEs

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events

Transition Risks

• Regulatory changes
• Market shifts

Opportunities

• Development of energy-efficient products and services
• Cost savings from renewable energy and energy efficiency

Reporting Standards

Frameworks Used: Integrated Reporting framework set forth by the Value Reporting Foundation

Certifications: EarthCheck, LEED Platinum (Taj Palace, New Delhi)

Third-party Assurance: KPMG Assurance and Consulting Services LLP

Awards & Recognition

• Taj ranked as India’s Strongest Brand for the third time
• Rambagh Palace ranked as World’s No. 1 Hotel
• Numerous awards from Condé Nast Traveler, Travel + Leisure, Golden Peacock Award, CII