Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Recycled more than 18,700 pounds of technology equipment, metal, cardboard, fluorescent lamps, and batteries.
• Reduced interoffice travel by leveraging cloud-based conferencing software for nearly 6,500 meetings (77% with video).
• Achieved 41% growth in total digital banking logins compared to 2018, with an 18% increase in mobile deposit users and a 93% increase in person-to-person payments.
• Saved approximately 3.6 million pages of paper annually through eStatements (50% of deposit accounts).
• Processed over 137 million pages digitally using a document imaging platform.
• Reduced the cost of operations for power, cooling, and maintenance by 52% through IT efficiency improvements.
• 25% of lighting uses energy-efficient LED light bulbs.

Social Achievements

• Received an “outstanding” rating on Community Reinvestment Act (CRA) performance evaluations.
• Donated more than $480,000 to homeless shelters since 2015 through a unique program.
• Donated $500,000 for community health and wellness ($250,000 each to Maine Medical Center and Pen Bay Medical Center).
• Employee volunteers worked with 663 students in 32 Maine classrooms through Junior Achievement (JA) programs.
• Donated $17,000 to Maine chapters of Big Brothers Big Sisters.
• Employees logged more than 14,000 volunteer hours.
• 6% increase in employee engagement index based on a voluntary survey with 89% participation.

Governance Achievements

• 90% of board directors are independent.
• 40% of board directors are women.
• All board committees are chaired by independent directors.
• Adopted a Code of Ethics for Financial Officers.
• Implemented a comprehensive vendor management program to assess and mitigate risks.

Climate Goals & Targets

Environmental Challenges

• Not disclosed

Mitigation Strategies

• Not disclosed

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Comprehensive vendor management program

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Sandler O’Neil Sm-All Stars Class of 2019
• U.S. Small Business Administration (SBA) District Director Award
• Finance Authority of Maine (FAME) “Lender at Work for Maine” Award (10th year)
• Greenwich Associates Customer Experience Leader in U.S. Retail Banking (2nd year)

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Reduced energy and water consumption at offices due to 60% of employees working remotely.
• Used energy-efficient LED lighting and motion sensor automation in offices.
• 15,500 meetings conducted using cloud-based conferencing software, reducing travel.
• 50% of deposit accounts receiving eStatements, saving 3.6 million pages of paper.
• 41% growth in accounts opened online, reducing paper usage.
• Securely shredded and recycled more than 115,000 pounds of paper.

Social Achievements

• Donated $575,000+ since 2015 to homeless shelters.
• Donated to 70 nonprofits in honor of employee volunteers.
• Supported more than 3,000 small business customers with SBA PPP loans ($245 million in relief funding).
• Created a COVID-19 payment relief program assisting approximately 1,500 customers.
• Employee engagement survey achieved highest score since 2014.
• 40% of Board members and 50% of executive management team were women.

Governance Achievements

• 40% of Board directors are women.
• 90% of directors are independent.
• Robust information security program focused on cybersecurity and data privacy.

Climate Goals & Targets

Environmental Challenges

• Pandemic impact on in-person activities and potential future trends.
• Maintaining workplace safety during the pandemic.

Mitigation Strategies

• Shifted 60% of employees to remote work.
• Established safety protocols at banking centers and offices (hand sanitizer, face coverings, physical distancing, enhanced cleaning).
• Planning for employee COVID-19 vaccination with paid time off.

Supply Chain Management

Responsible Procurement

• Comprehensive vendor management program assessing vendor risks.

Climate-Related Risks & Opportunities

Awards & Recognition

• 2020 Greenwich Customer Experience Leader: U.S. Retail Banking (3rd year in a row)
• 2020 Greenwich Customer Experience Leader: U.S. Commercial Small Business Banking
• 2020 Finance Authority of Maine (FAME) Lender at Work for Maine Award (11th year)

Environmental Metrics

ESG Focus Areas

• Diversity and Inclusion
• Environmental Stewardship
• Community Investment
• Employee Well-being
• Corporate Governance

Environmental Achievements

• Reduced paper usage by 4.4 million pages and recycled over 70,000 pounds of paper.
• Reduced paper usage by 650,000 pages by eliminating printing check images in paper statements.
• Reduced power consumption in data centers by approximately 50% through cloud migration.
• Upgraded 14% of banking centers with energy-efficient LED lighting.

Social Achievements

• Formed a Diversity, Equity, and Inclusion Council.
• Increased minimum wage to $17 per hour and provided a 3% or more wage increase to all non-executive employees.
• Donated $650,000+ to homeless shelters since 2015.
• Employees logged nearly 7,000 volunteer hours.
• Received an “outstanding” rating on CRA performance evaluation for the 18th year.

Governance Achievements

• Board of Directors adopted a diversity statement.
• 90% of Board members are independent.
• 40% of Board directors identify as female.
• Adopted a Code of Business Conduct and Ethics and a Code of Ethics for Financial Officers.

Climate Goals & Targets

Environmental Challenges

• Reducing environmental impact of operations.
• Maintaining a diverse and inclusive workplace.
• Managing risks associated with digital transformation and cybersecurity.

Mitigation Strategies

• Increased adoption of digital banking solutions.
• Implemented a Diversity, Equity, and Inclusion Council.
• Implemented robust information security program and security policies.

Supply Chain Management

Climate-Related Risks & Opportunities

Awards & Recognition

• 2021 Customer Experience Leader in U.S. Retail Banking (Coalition Greenwich)
• 2021 Customer Experience Leader in U.S. Commercial Small Business Banking (Coalition Greenwich)
• 2021 List of World’s Best Banks (Forbes)
• 2021 Best Places to Work in Maine