Climate Change Data

Environmental Metrics

ESG Focus Areas

• Financial capital
• Manufactured capital
• Natural capital
• Human capital
• Intellectual capital
• Social capital

Environmental Achievements

• Improved 88km of river length
• 10 Excellent and 8 Good bathing water quality scores

Social Achievements

• Supported 15,860 customers through various schemes, totaling £6,768,000
• Achieved 84.73 SIM score for customer satisfaction

Governance Achievements

• Not disclosed

Climate Goals & Targets

Environmental Challenges

• Data limitations and the need for further development of sustainable accounting approaches
• Quantifying the intrinsic value of nature and society
• Double counting of impacts across different capitals

Mitigation Strategies

• Transparent reporting of methodology, assumptions, and limitations
• Use of external consultants for EIOA, ESA, and HICA
• Pragmatic approach to addressing accounting dilemmas

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: International Integrated Reporting Council (IIRC), Natural Capital Protocol, UNDP Sustainable Development Goals

Certifications: Null

Third-party Assurance: Route2

UN Sustainable Development Goals

• Clean Water and Sanitation

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Climate Change
• Water Stewardship
• Customer Service
• Employee Well-being
• Diversity & Inclusion
• Responsible Supply Chain

Environmental Achievements

• Reduced emissions by 6.7% to 83 kilotonnes CO2e (from 89 kilotonnes CO2e in 2019)
• Reduced leakage by 6.6% to 270.8 Ml/d (from 289.8 Ml/d in 2019)
• 100% waste diverted from landfill
• 14.6% of total electricity needs generated by renewable technology

Social Achievements

• Improved colleague engagement score by 9.6% to 80% (from 73% in 2019)
• Increased number of customers helped to pay their bills to 35,939 (from 31,606 in 2019)
• Implemented Mental Health First Aider training for over 1,600 colleagues
• Expanded apprenticeship offering to 151 (from 124 in 2019)

Governance Achievements

• Improved transparency of financial and other reporting
• Continued compliance with ISO 14001 and ISO 45001 standards
• Published gender and ethnicity pay gap reports

Climate Goals & Targets

Environmental Challenges

• Extreme weather events (flooding)
• Covid-19 pandemic
• Ofwat's Final Determination (challenged with CMA)
• Increased waste complaints impacting customer satisfaction
• Maintaining financial resilience

Mitigation Strategies

• Mobilized resources to assist customers affected by flooding
• Adapted working practices to protect colleagues and customers during Covid-19
• Challenged Ofwat's Final Determination with the CMA
• Increased resources and training to improve wastewater service response times
• Implemented financial restructuring programs and measures to support customer affordability

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Compliance with Modern Slavery Act 2015
• Living Wage commitment

Climate-Related Risks & Opportunities

Physical Risks

• Flooding
• Drought
• Coastal erosion
• Storms

Transition Risks

• Regulatory changes
• Market shifts

Opportunities

• Investment in renewable energy
• Development of water-efficient technologies

Reporting Standards

Frameworks Used: TCFD

Certifications: ISO 14001, ISO 45001

Third-party Assurance: Deloitte LLP (financial), Jacobs (technical), Internal Audit

UN Sustainable Development Goals

• Goal 6 (Clean Water and Sanitation)
• Goal 7 (Affordable and Clean Energy)
• Goal 9 (Industry, Innovation, and Infrastructure)
• Goal 12 (Responsible Consumption and Production)
• Goal 13 (Climate Action)
• Goal 15 (Life on Land)
• Goal 17 (Partnerships for the Goals)

Yorkshire Water's initiatives contribute to these goals through various programs and investments.

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Highly commended in the 2020 Remarkable East Yorkshire Tourism Awards (Tophill Low Nature Reserve)

Environmental Metrics

ESG Focus Areas

• Resilience
• Public Value
• Health, Safety, and Wellbeing
• Modern Slavery
• Equity, Diversity, and Inclusion
• Environment (Carbon and Waste Management)

Environmental Achievements

• Operates an environmental management system certified against ISO 14001:2015
• Committed to achieving net zero operational carbon emissions by 2030

Social Achievements

• Maintaining the National Equality Standard and creating a fully inclusive environment
• Working to enhance the diversity of suppliers by increasing support for SMEs, local suppliers, and community enterprises
• Ensuring suppliers are paid on time, working towards becoming a signatory of the Prompt Payment Code

Governance Achievements

• Assessing all new suppliers’ awareness and compliance with the Modern Slavery Act 2015

Climate Goals & Targets

Environmental Challenges

• Supply chain faces a diverse array of sustainability-related risks, including climate change, water security, human rights, and fair labour practices
• Reducing carbon emissions across operations and supply chain
• Reducing waste and pollution

Mitigation Strategies

• Conducting procurement activities in a sustainable and ethical manner
• Working with supply chain to reduce carbon emissions through low-carbon designs, materials, and construction methods
• Measuring and reporting on waste generated through operations and outsourced activities
• Reducing waste and pollution by making this a key design stage consideration
• Keeping products and materials in use by encouraging reuse and recycling

Supply Chain Management

Responsible Procurement

• This Sustainable Procurement Code outlines Yorkshire Water's areas of focus on sustainability-related issues and details the expectations and requirements on our suppliers and contractors, and their supply chains, when undertaking work on our behalf

Climate-Related Risks & Opportunities

Environmental Metrics

ESG Focus Areas

• Biodiversity
• Population & Human Health
• Material Assets & Resource Use
• Water
• Soil, Geology & Land Use
• Air & Climate
• Archaeology & Cultural Heritage
• Landscape & Visual Amenity

Environmental Achievements

• Reduced leakage from the water supply system (specific figures not provided in this report, but mentioned as an ongoing target)
• Increased water metering
• Implementation of water efficiency measures

Social Achievements

• Not disclosed

Governance Achievements

• Not disclosed

Climate Goals & Targets

Environmental Challenges

• Balancing water supply and demand over 25 years
• Potential effects of climate change
• Risks of raw water quality deterioration
• Measures to improve the environment by modifying water source operation ('sustainability reductions')
• Cumulative impacts of multiple schemes

Mitigation Strategies

• Demand management and leakage reduction measures
• Implementation of standard best practice mitigation measures
• Additional mitigation measures identified in option SEA matrices
• Careful project management and best practice construction methods
• Improvements to storm overflow discharges through the WINEP

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Drought
• Flooding

Transition Risks

• Regulatory changes
• Market shifts

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: SEA Regulations

Certifications: ISO 9001, ISO 14001, ISO 27001, ISO 45001 (Ricardo's certifications, not necessarily Yorkshire Water's)

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed