eMAG
Climate Impact & Sustainability Data (FY24)
Reporting Period: FY24
Environmental Metrics
ESG Focus Areas
- Circular Economy
- Employee Well-being
- Compliance
- Sustainable Delivery
- Community Engagement
Environmental Achievements
- 37 easybox lockers equipped with solar panels
- 95% of eligible returned products resealed and reintroduced to the market
- Over 96,000 old appliances purchased through buyback program and recycled
- Reduced trading losses in food extensions from US$62m to US$50m
Social Achievements
- Launched Genius loyalty program with over 716,000 users in Romania
- Integrated eMAG Romania, Hungary, and Bulgaria into a single regional organization
- Increased orders by 11.3% YoY in eMAG Romania
- Depanero repaired almost 247,000 appliances
- Flip expanded into Bulgaria, Hungary, and Greece, increasing sales by 53%
Governance Achievements
- Improved trading losses by US$27m to US$26m
- Focus on cost-saving initiatives and better monetization of services
- Compliance across all regulatory areas (fiscal, financial, environment, and competition)
Climate Goals & Targets
Medium-term Goals:
- Double the number of easybox lockers by FY27
Short-term Goals:
- Genius to reach 1 million clients in Romania (next 3 years)
Environmental Challenges
- Macroeconomic downturn and higher interest rates
- Competition from specialists in verticals and entry of regional players
- Availability and cost of labor
- Protracted economic uncertainty impacting higher-priced item purchases
Mitigation Strategies
- Focus on cost-saving initiatives and better monetization of services
- Marketplace acceleration to extend selection and generate profits
- Category expansion and increased selection to enlarge the total addressable market
- Increased customer engagement through a single account access across platforms
- Expansion of Genius loyalty program to Hungary and Bulgaria
Supply Chain Management
Climate-Related Risks & Opportunities
UN Sustainable Development Goals
- SDG 12
- SDG 13
- SDG 17
Sustainable Products & Innovation
- Resealed products
- Easybox lockers with solar panels