Spektrix Limited
Climate Impact & Sustainability Data (2022-06 to 2023-05)
Reporting Period: 2022-06 to 2023-05
Environmental Metrics
ESG Focus Areas
- Workplace culture
- Wellbeing
- Employee development
- Hybrid working
- Feedback tools
- Diversity & Inclusion
- Environmental impact
- Customer support
- Partner ecosystem
- Software development
Environmental Achievements
- Developed a 3-year plan to measure and understand environmental impact, and to design a strategy for reducing and minimizing environmental damage.
Social Achievements
- Maintained an 83% employee pride and commitment score.
- 88% of employees perceive Spektrix as innovative and values-driven.
- Established a fifth internal affinity group for LGBTQ+ team members.
- Provided awareness-raising training focused on health issues usually experienced by women.
- Increased paid time off and flexible working arrangements for people with dependents or caring responsibilities.
- Increased access to paid counselling sessions for team members working through personal challenges.
- Shared learnings on inclusive hiring practices with the cultural sector.
Governance Achievements
- Aimed for ISO27001 certification by the end of 2023 to demonstrate commitment to information security.
- Implemented a new Learning Management System.
Climate Goals & Targets
Long-term Goals:
- Define reduction and net zero strategy for environmental impact.
- Implement an Environmental Management System.
- Identify and pursue relevant accreditations for environmental accountability.
Medium-term Goals:
- Explore new integrations and solutions to support classes and courses, payments and online purchases.
- Improve Partner Directory to help clients understand available options.
- Further break down team engagement survey results by job role and demographics.
- Deliver training on feedback and neurodiversity to every team member.
- Continue building on structures that support line managers.
Short-term Goals:
- Roll out on-demand customer training resources.
- Upskill support team to offer strategic, consultative support.
- Measure quality of integration on all clients’ websites.
- Launch a new, simple way for audiences to book tickets.
Environmental Challenges
- Low response rate for NPS survey.
- Need to improve the quality and regularity of feedback given and received across the team.
- Need to better understand and measure environmental impact.
Mitigation Strategies
- Implemented a purpose-designed framework for measuring clients’ uptake of system and support.
- Developed internal training to help team members understand how a culture of effective feedback can sit alongside a culture of purposefully caring.
- Developed a 3-year plan to measure and understand environmental impact.
Supply Chain Management
Responsible Procurement
- Working with fellow B Corps for software and services.
Climate-Related Risks & Opportunities
Reporting Standards
Frameworks Used: B Corp