Zomato Limited
Climate Impact & Sustainability Data (2022-04 to 2023-03, 2023-04 to 2024-03)
Reporting Period: 2022-04 to 2023-03
Environmental Metrics
Total Carbon Emissions:164,133.51 tCO2e/year
Scope 1 Emissions:7.80 tCO2e/year
Scope 2 Emissions:469.03 tCO2e/year
Scope 3 Emissions:163,656.71 tCO2e/year
Renewable Energy Share:100% (Scope 2, through IRECs)
Total Energy Consumption:2497.91 GJ/year
Water Consumption:11,246 KL/year
Waste Generated:28.35 tons/year
ESG Focus Areas
- Climate conscious deliveries
- Waste free world
- Zero hunger
- Sustainable livelihoods
- Health, safety and wellbeing for all
- Diversity, equity and inclusion
- Customer centricity
- Sustainable governance, security and privacy
Environmental Achievements
- Maintained net greenhouse gas emissions from operations (Scope 1 and 2) at zero by procuring International Renewable Energy Certificates (IRECs) covering 100% of electricity consumption and purchasing carbon removal offsets equivalent to 100% of Scope 1 emissions.
- Voluntarily recycled 20,000 MT of plastic waste, more than 2X the amount of plastic used by restaurants for packaging orders.
- Reduced restaurant orders sent with cutlery by 70%, preventing an estimated ~700 MT of cutlery waste.
Social Achievements
- Onboarded 100 differently-abled delivery partners by March 2023.
- Had ~2,000 active female delivery partners on the platform in March 2023.
- Implemented a grievance redressal mechanism for workforce concerns.
Governance Achievements
- Secured ISO 27001 certification for information security management.
- Established a whistleblower mechanism for reporting concerns.
- Formulated an anti-corruption and anti-bribery policy with mandatory training for all employees.
Climate Goals & Targets
Long-term Goals:
- Reach ‘Net Zero’ emissions across the food ordering and delivery value chain by 2033.
Medium-term Goals:
- Achieve 100% EV-based deliveries by 2030.
Short-term Goals:
- Onboard 300 differently-abled delivery partners by December 2023.
- Deliver 100 million eco-friendly meals by 2025.
- Educate 1 million end-users and 100,000 restaurant partners on sustainable packaging by end of 2025.
Environmental Challenges
- Climate change, GHG emissions, and energy efficiency in operations.
- Talent attraction and human capital development.
- Health and safety of delivery partners.
- Customer data protection, information & cyber security.
- Management of key stakeholders (end-users, restaurant partners, and delivery partners).
Mitigation Strategies
- Migration to EV-based deliveries (target of 100% by 2030).
- Purchase of IRECs and carbon offsets.
- Initiatives for delivery partners (waterproof apparel, AWS).
- Structured hiring procedures, benchmarking of employee benefits, regular training.
- Grievance redressal mechanism.
- Diversity and inclusion policy.
- Training and SOS services for delivery partners, insurance coverage.
- Information security framework, ISO 27001 certification, periodic assessments.
- Feedback mechanisms, dedicated support systems, training for stakeholders.
Supply Chain Management
Responsible Procurement
- Business Partner/Supplier Code of Conduct covering labor and human rights, anti-bribery, anti-corruption, data protection, and environmental compliance.
Climate-Related Risks & Opportunities
Physical Risks
- Rising temperature, changes in precipitation patterns, extreme weather events
Transition Risks
- Evolving regulatory requirements
Reporting Standards
Frameworks Used: GRI Standards
Certifications: ISO 27001
Third-party Assurance: Ernst & Young Associates LLP
UN Sustainable Development Goals
- UN SDGs (multiple goals implied)
The company's sustainability themes are aligned with the UN SDGs.
Awards & Recognition
- Best ESG Performance in Sustainable Transportation
- Best ESG Performance in Packaging and Waste Management Award
Reporting Period: 2023-04 to 2024-03
Environmental Metrics
Total Carbon Emissions:120120.13 tCO2e (Scope 3)
Scope 1 Emissions:7.01 tCO2e (Net 0)
Scope 2 Emissions:81.97 tCO2e (Net 0)
Scope 3 Emissions:120120.13 tCO2e
Renewable Energy Share:0%
Total Energy Consumption:515.83 GJ
Water Consumption:185.06 KL
Waste Generated:14.97 MT
ESG Focus Areas
- Climate Conscious Deliveries
- Waste Free World
- Zero Hunger
- Inclusive Growth
- Diversity, Equity & Inclusion
- Health, Safety & Wellbeing for All
- Customer Centricity
- Governance
Environmental Achievements
- Maintained Scope 1 & Scope 2 emissions at zero through carbon removal offsets and IRECS
- Reduced last-mile delivery emissions by 9.4% per km compared to FY22
- Recycled 30,000 MT of plastic waste (1.5x estimated amount used)
- Achieved 8% of food delivery orders delivered using EVs (4x YoY growth)
- 75% reduction in orders with cutlery, preventing ~933 MT of waste
Social Achievements
- Launched Emergency First Responder training program for 19k delivery partners
- Expanded shelter project to 373 resting points for delivery partners
- Provided accident, health, loss of pay, and maternity insurance for delivery partners
- Onboarded 419 persons with disabilities as delivery partners
- Launched maternity benefit plan for eligible women delivery partners
Governance Achievements
- Secured ISO 27001 certification for Information Security Management Systems
- Preparing systems for compliance with the Digital Personal Data Protection Act 2023
- Strengthened internal employee training systems to support compliance programs
- Received ISO 14001:2018 certification for Gurugram and Bengaluru corporate offices
Climate Goals & Targets
Long-term Goals:
- Net zero emissions across food delivery value chain by 2033
- Support growth of 300k+ MSMEs by 2030
- Enhance earning and saving capacity of 1 million gig workers by 2030
- Achieve minimum 50% representation of diverse groups in workforce and board by 2030
Medium-term Goals:
- Achieve 100% EV-based deliveries by 2030
- Reduce last-mile delivery emissions by 70% per km by FY30
Short-term Goals:
- Facilitate delivery of 100 million plastic-free food orders by Dec 2025
Environmental Challenges
- Brand reputation risks from negative publicity
- Customer experience issues from service unavailability or quality
- Cybersecurity risks and technology infrastructure challenges
- Talent attraction and retention, succession planning
- Revenue stagnation without a well-defined business strategy
- Competition from existing and new market entrants
Mitigation Strategies
- Comprehensive branding guidelines and public relations team
- Regular training for delivery partners and customer support
- Dedicated cybersecurity teams and advanced tools
- Robust succession planning and diversity & inclusion policy
- Diversification across multiple business segments and continuous innovation
- Agility and resilience, investment in R&D, exceptional customer service
Supply Chain Management
Responsible Procurement
- Business Partner/Supplier Code of Conduct
- Sustainable sourcing initiative for logistics services
- Partnership with WeConnect International
Climate-Related Risks & Opportunities
Physical Risks
- Extreme weather events
Transition Risks
- Regulatory changes
Opportunities
- Development of energy-efficient products and services
Reporting Standards
Frameworks Used: GRI, SASB, TCFD, UNGC, AA1000 Stakeholder Engagement Standard
Certifications: ISO 14001, ISO 27001, ISO 45001
Third-party Assurance: Deloitte Haskins & Sells LLP
UN Sustainable Development Goals
- Goal 7 (Affordable and Clean Energy)
- Goal 12 (Responsible Consumption and Production)
- Goal 13 (Climate Action)
- Goal 8 (Decent Work and Economic Growth)
- Goal 5 (Gender Equality)
- Goal 3 (Good Health and Well-being)
Zomato's initiatives contribute to these goals through various programs and policies
Sustainable Products & Innovation
- EV fleet
- Plastic-free packaging options
Awards & Recognition
- Economic Times Award for ‘Best Organisations for Women’
- 'Best ESG Performance in Sustainable Transportation'
- 'Best Environment Project'
- 'Best ESG Performance in Packaging and Waste Management Award'