Climate Change Data

Environmental Metrics

ESG Focus Areas

• Sustainability
• Renewable Energy

Environmental Achievements

• Offsetting 100% of customer volume beginning in the second quarter of 2021 by procuring RECs on behalf of customers.
• Approximately 30% of customers utilized green products as of December 31, 2021

Social Achievements

• As of December 31, 2021, approximately 49% of our workforce was female and 51% male.
• Involvement with numerous local community and charitable organizations through financial contributions and volunteer events. Offer paid time off to employees to volunteer in the community during work hours.

Governance Achievements

• Not disclosed

Climate Goals & Targets

Environmental Challenges

• Winter Storm Uri in February 2021 caused extreme power and ancillary costs in the ERCOT service area, resulting in a net loss of approximately $64.4 million.
• COVID-19 pandemic impacted customer acquisition through restrictions on door-to-door and telemarketing activities.
• Increased regulatory scrutiny and potential for fines from state regulatory agencies.

Mitigation Strategies

• Implemented remote working strategy during COVID-19 pandemic.
• Focused on improving organic sales channels, including vendor selection and sales quality.
• Actively managing commodity price risk through hedging strategies.
• Cooperating with regulatory inquiries and seeking settlements where appropriate (e.g., Pennsylvania settlement).

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather

Transition Risks

• Regulatory changes

Opportunities

• Development of energy-efficient products

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Green energy products (renewable energy and carbon neutral)

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Renewable Energy

Environmental Achievements

• Currently offsetting 100% of our load with Renewable Energy Credits

Social Achievements

• Not disclosed

Governance Achievements

• Not disclosed

Climate Goals & Targets

Environmental Challenges

• the ultimate impact of the 2021 severe weather event
• changes in commodity prices
• the sufficiency of risk management and hedging policies and practices
• the impact of extreme and unpredictable weather conditions
• federal, state and local regulations
• our ability to borrow funds and access credit markets
• restrictions and covenants in our debt agreements and collateral requirements
• credit risk with respect to suppliers and customers
• our ability to acquire customers and actual attrition rates
• changes in cost to acquire customers
• accuracy of billing systems
• our ability to successfully identify, complete, and efficiently integrate acquisitions into our operations
• significant changes in, or new changes by, the independent system operators (“ISOs”) in the regions we operate
• competition

Mitigation Strategies

• Proven hedging strategy that has been refined over Via Renewables’ 20 plus year history
• Disciplined risk management supports business strategy
• Virtually all fixed price exposure is hedged
• Variable hedging policy is based on individual market characteristics
• Hedging policy is monitored closely by CFO and Risk Committee
• Risk management policy approved by syndicate banks and Board of Directors
• Over $294MM in available credit with wholesale suppliers

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• extreme weather, hurricanes and other natural disasters

Transition Risks

• regulatory changes

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed

Environmental Metrics

Climate Goals & Targets

Supply Chain Management

Climate-Related Risks & Opportunities

Environmental Metrics

Climate Goals & Targets

Environmental Challenges

• Increased scrutiny on retail energy providers by state regulators.
• Customer attrition due to proactive non-renewals in New York because of regulatory changes.
• Increased credit loss expense due to increased sales activities in non-POR markets.

Mitigation Strategies

• Working cooperatively with PURA to finalize a settlement for $2.0 million in Connecticut.
• Engaging in mediation with the Illinois Attorney General to resolve marketing and sales practices concerns.
• Working with Advocacy Staff in Maine to agree on a settlement in principle to provide limited customer refunds.
• Working to minimize economic impacts of Maryland SB1.
• Working cooperatively with PUCO to resolve probable non-compliance in Ohio.
• Increased focus on collection efforts in non-POR markets.

Supply Chain Management

Climate-Related Risks & Opportunities

Physical Risks

• Extreme and unpredictable weather conditions, including hurricanes and heat waves.

Transition Risks

• Regulatory changes