Climate Change Data

Environmental Metrics

ESG Focus Areas

• Climate Change
• Water Resource Management
• Biodiversity
• Social Equity
• Customer Support

Environmental Achievements

• 63.1% reduction in capital carbon emissions versus a 2010 baseline (2022/23)
• Consistently met requirements of CEMARS (Carbon & Energy Management Reduction Scheme) since 2010, measuring greenhouse gas emissions in compliance with ISO 14064-1:2006
• Achieved Platinum status on Achilles Carbon Reduce in 2021

Social Achievements

• Increased number of customers on Priority Service Register (PSR) from over 15,000 in 2018 to over 330,000 in 2023
• Delivered more than £2 million of support to those in financial hardship through the Household Support Fund
• Maintained ISO 22458 for consumer vulnerability

Governance Achievements

• Embedded purpose into Articles of Association in 2019
• Awarded the Queen’s Award for Enterprise: Sustainable Development (2015, renewed 2020)
• Transparency in reporting, including disclosures under TCFD recommendations since 2017

Climate Goals & Targets

Environmental Challenges

• Water scarcity in the region
• Vulnerability to climate change impacts (drought and flooding)
• Fast-growing population
• High water consumption from agriculture and industry
• Maintaining current service levels with climate change

Mitigation Strategies

• Investment in resilience schemes (e.g., East Hills Water Treatment Works, Peterborough resilience scheme, interconnecting pipeline)
• Sustainable water sourcing strategies
• Demand management initiatives
• Leakage reduction programs
• Smart metering rollout

Supply Chain Management

Responsible Procurement

• Collaboration with supply chain to explore lower carbon solutions
• PAS2080 Carbon Management in Infrastructure

Climate-Related Risks & Opportunities

Physical Risks

• Drought
• Flooding

Transition Risks

• Regulatory changes
• Market shifts

Opportunities

• Development of energy-efficient products
• Renewable energy generation

Reporting Standards

Frameworks Used: ICMA Green Bond Principles 2021, Social Bond Principles June 2023, Sustainability Bond Guidelines 2021, LMA Green and Social Loan Principles 2023, TCFD

Certifications: ISO 14064-1:2006, PAS 2080:2016, ISO 22458

Third-party Assurance: DNV, External Auditor

Awards & Recognition

• Queen’s Award for Enterprise: Sustainable Development

Environmental Metrics

ESG Focus Areas

• Climate Change
• Water Resource Management
• Environmental Protection
• Community Engagement
• Social Responsibility

Environmental Achievements

• Reduced capital carbon emissions by 61% against a 2010 baseline and operational carbon emissions by 34% against a 2014/15 baseline.
• Achieved lowest ever levels of leakage of 182Ml/d, down by 9Ml/d from the previous year.
• Invested £6.4 million in energy-saving projects, saving 11.27GWh in-year (annualised figure 18.04).

Social Achievements

• Installed 164,400 smart meters by the end of the 2020/21 financial year.
• Published two recovery plans outlining support for building back better following the pandemic.
• Achieved a 73% score in the 2019/20 BITC Responsible Business Tracker, significantly ahead of sector and overall averages.

Governance Achievements

• First utility company in the world to launch a sustainability-linked bond tied to net-zero carbon targets.
• A- rating with CDP, placing them in the leadership category.
• Submitted Climate Change Adaptation Report (CCAR) nine months ahead of deadline.

Climate Goals & Targets

Environmental Challenges

• Climate change impacts (drought, flooding)
• Combined sewer overflows (CSOs)
• Leakage in water network
• Meeting water demand in a growing population with limited resources.

Mitigation Strategies

• Long-term plans mitigating drought and flooding risks.
• Investment in hydraulic modelling, Event Duration Monitors (EDMs), and in-depth investigations into high-spilling CSOs.
• Deployment of noise loggers (Enigma, Gutermann) and hydrophones for leak detection.
• Smart meter program to monitor and reduce water consumption.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Commitment to ethical sourcing and sustainable practices within the supply chain.

Climate-Related Risks & Opportunities

Physical Risks

• Drought
• Flooding

Transition Risks

• Regulatory changes
• Market shifts

Opportunities

• Development of energy-efficient products and services.

Reporting Standards

Frameworks Used: TCFD, ICMA Green Bond Principles 2018, Social Bond Principles 2020, Sustainability Bond Guidelines 2018, LMA Green Loan Principles 2020, BSI PAS2080

Certifications: ISO 14064

Third-party Assurance: DNV GL

UN Sustainable Development Goals

• Goal 6
• Goal 7
• Goal 9
• Goal 12
• Goal 13
• Goal 14
• Goal 15

Anglian Water's activities contribute to these goals through water resource management, renewable energy, infrastructure development, responsible consumption, climate action, marine pollution reduction, and biodiversity protection.

Sustainable Products & Innovation

• Smart meters
• Enigma sensor hydrophones

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Climate Change
• Biodiversity
• Water Resource Management
• Sustainable Growth
• Customer Support
• Pollution Reduction

Environmental Achievements

• Reduced operational carbon emissions by 2.7% against a 2018/19 baseline (9,791 tCO2e)
• Achieved a 64.2% reduction in capital carbon emissions against a 2010 baseline
• Lowest three-year rolling average leakage ever recorded (182.1 Ml/d)
• Improved river health across 550km of rivers
• Stopped abstracting at Ludham, leading to increased water levels in Catfield Fen
• Closed two further abstraction sources at East Ruston and Witton

Social Achievements

• Provided a £136.9 million support package for vulnerable customers
• 12.7% of customers (380,853) signed up to the Priority Services Register (PSR)
• Delivered a Biodiversity Net Gain of 92%

Governance Achievements

• Embedded purpose into Articles of Association in 2019
• First company assessed against PAS 808 by BSI
• Updated Sustainable Finance Framework in February 2024
• Achieved two KPIs for sustainability-linked loans, resulting in no change to fees

Climate Goals & Targets

Environmental Challenges

• Water scarcity in the region
• Vulnerability to climate change (drought and flooding)
• Need for low-carbon alternatives for water pumping
• Protecting precious environmental sites (SSSIs)
• Growing population and demand for water
• Impact of extreme weather on infrastructure
• Meeting customer and stakeholder expectations
• Record wet weather impacting water recycling performance and pollution incidents

Mitigation Strategies

• Investing in vital infrastructure (Strategic Interconnector Grid)
• Reducing water abstraction
• Implementing energy efficiency measures and renewable energy generation
• Developing nature-based solutions
• Investing in climate-resilient infrastructure
• Implementing a Pollution Incident Reduction Plan (PIRP)
• Additional £100 million investment to accelerate work on pollution performance
• Developing a hydrogen strategy
• Using satellite technology for proactive leak detection

Supply Chain Management

Responsible Procurement

• Sustainable procurement approach

Climate-Related Risks & Opportunities

Physical Risks

• Drought
• Flooding
• Extreme weather

Transition Risks

• Regulatory changes
• Market shifts

Opportunities

• Development of energy-efficient products and services
• Renewable energy generation

Reporting Standards

Frameworks Used: GRI, TCFD, UN SDGs, PAS 2080, ICMA Green Bond Principles, Social Bond Principles, Sustainability Bond Guidelines, LMA Green Loan Principles, UK Taxonomy

Certifications: ISO 14064-1

Third-party Assurance: DNV, Achilles Carbon Reduce, BSI

UN Sustainable Development Goals

• Goal 6
• Goal 7
• Goal 8
• Goal 9
• Goal 11
• Goal 12
• Goal 13
• Goal 14
• Goal 15

The report maps Anglian Water's work to 10 UN SDGs where they have the most material impact.

Awards & Recognition

• Copperleaf excellence in ESG award 2023

Environmental Metrics

ESG Focus Areas

• River health
• Climate change adaptation
• Customer affordability and support
• Pollution reduction
• Biodiversity
• Workforce diversity and inclusion

Environmental Achievements

• Lowest ever three-year rolling average leakage (182.1 megalitres per day)
• Industry-leading average spills per storm overflow (22, compared to industry average of 33)
• Zero Category 1 pollutions
• 64.2% reduction in capital carbon emissions against a 2010 baseline
• Improved 550km of rivers through WINEP investments since 2020
• Completed allocation of £7 million shareholder funding for Get River Positive, generating over £9 million in match funding

Social Achievements

• Improved Customer Measure of Experience (CMeX) and Developer Measure of Experience (DMeX) scores
• Exceeded target for Priority Services Register (PSR) sign-ups (12.7% of customers)
• Provided £136.9 million support package for vulnerable customers
• Achieved 100% score for purpose and values in BITC's Responsible Business Tracker®
• Recognition for commitment to building a diverse and inclusive organisation

Governance Achievements

• First company assessed against PAS 808:2022 for embedding purpose in organisations
• Maintained AA rating in MSCI ESG Ratings assessment
• Received A- rating in CDP Climate Change disclosure

Climate Goals & Targets

Environmental Challenges

• Record wet weather impacting performance on pollutions, flooding, and spills
• Rephasing of Strategic Interconnector Grid delivery
• Increased energy prices
• Reduced landbank for biosolids recycling
• Increased public scrutiny of the water sector
• Increased Category 1 health and safety events

Mitigation Strategies

• Investment of £100 million from shareholders to accelerate work on spills and pollutions
• Establishment of nine multi-agency groups to address flooding
• Proactive energy hedging approach
• Exploring alternative recycling options for biosolids
• Enhanced communication and engagement with stakeholders
• Targeted improvement plans, investment in capital maintenance, and addressing leadership and behaviours to improve health and safety

Supply Chain Management

Responsible Procurement

• @one Alliance collaboration
• Use of UK’s first 100% recycled ductile iron pipe

Climate-Related Risks & Opportunities

Physical Risks

• Drought
• Heavy rainfall
• Flooding
• Storms

Transition Risks

• Pace of grid decarbonisation
• Demand for green energy
• Changing government policies
• Uncertainty over Nitrous Oxide emissions factor

Opportunities

• Spend to save programme
• Uptake of renewable energy
• Reducing carbon footprint

Reporting Standards

Frameworks Used: TCFD, GRI, PAS 808:2022

Certifications: ISO 14001, ISO 45001, Biosolids Assurance Scheme, Achilles Carbon Reduce Platinum, BS ISO 22458: Inclusive Service Standard

Third-party Assurance: Achilles Carbon Reduce (powered by Toitū) Scheme

UN Sustainable Development Goals

• Goal 6 (Clean Water and Sanitation)
• Goal 7 (Affordable and Clean Energy)
• Goal 9 (Industry, Innovation and Infrastructure)
• Goal 13 (Climate Action)
• Goal 15 (Life on Land)

Initiatives contribute to these goals through water resource management, renewable energy generation, infrastructure investment, climate change mitigation and adaptation, and biodiversity conservation.

Sustainable Products & Innovation

• Sustainable Aviation Fuel (SAF) from biosolids

Awards & Recognition

• Saint Gobain’s Sustainability Leadership Award
• Utility Week Awards Innovation of the Year (Safe Smart Systems)
• Water Industry Awards Diversity and Inclusion Initiative of the Year
• Institute of Water award for Commitment to Inclusion and Diversity