Climate Change Data

Environmental Metrics

ESG Focus Areas

• Infrastructure
• Commercial offer
• Customer experience
• Efficiency
• Human rights
• Climate change
• Ethical conduct
• Transparency
• Digital inclusion
• Stakeholder engagement
• Supplier management
• Diversity & Inclusion

Environmental Achievements

• Reduced water consumption in offices by 18%
• Reduced energy consumption by 3,913 MWh
• Recycled nearly 17 tons of paper
• Installed 33 photovoltaic panels, saving 113,788 kWh and BRL 72,000
• New headquarters in Rio de Janeiro certified as LEED Silver, reducing water consumption by 33% and energy consumption by 13% within six months.

Social Achievements

• Launched Meu TIM app to improve customer experience
• Improved management of Value-Added Service (VAS) portfolio to minimize complaints
• Implemented Flex Office Program to improve employee well-being
• Launched Career Program to recognize and reward employees
• Implemented PCD program to promote inclusion of people with disabilities
• Extended maternity leave by 60 days and paternity leave by 10 days
• Achieved 50% of the disability hiring quota

Governance Achievements

• Established Statutory Audit Committee
• Appointed Stefano De Angelis as new chairman
• Improved compliance clauses in contracts
• Invested BRL 19.8 million in sponsorships focused on publicity
• Improved anti-corruption training programs
• Implemented an Organizational Model based on the Italian Legislative Decree No. 231/01 and the Anti-corruption Law

Climate Goals & Targets

Environmental Challenges

• Challenging macroeconomic scenario with GDP contraction, high unemployment, and high interest rates
• Highly competitive Brazilian mobile telephony industry
• High energy consumption
• High number of customer complaints
• Staff reduction of 25% compared to 2015
• High turnover rate (51.9%)
• Data privacy violations
• Increased number of environmental fines (48% increase compared to 2015)
• Climate-related risks such as extreme weather and energy scarcity
• Risks related to key supplier dependence
• Risks related to anti-competitive practices

Mitigation Strategies

• Implemented efficiency plan resulting in BRL 1.2 billion in savings and a higher EBITDA margin
• Focused on postpaid plans and increased off-net traffic
• Improved digital channels and customer service actions
• Offered special severance package to employees
• Reviewed processes to enhance control and security of customer data
• Implemented actions to address environmental issues and comply with regulations
• Developed adaptation projects to mitigate climate-related risks
• Improved supplier assessment and monitoring processes
• Implemented anti-corruption training and policies

Supply Chain Management

Supplier Audits: 433/year

Responsible Procurement

• Code of Conduct
• Global Compact Principles
• Social and environmental assessments
• Due diligence questionnaires
• Conflict minerals clause

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events
• Energy scarcity due to reduced hydroelectric power generation
• Damage to transmission towers from storms

Transition Risks

• Increased operating costs due to energy price increases and emission reduction targets
• Increased costs due to regulations impacting suppliers

Opportunities

• Development of solutions to mitigate emissions from operators and customers
• Better adaptation to severe climate change
• Use of telecommunication services to reduce emissions from commuting

Reporting Standards

Frameworks Used: GRI G4 Core

Certifications: ISO 9001:2008, ISO 14001:2004

Third-party Assurance: KPMG (limited assurance)

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Generation and distribution of economic value
• Innovation and digital transformation
• Prevention of and fight against corruption
• Climate and energy management
• Sustainable supply chain management
• Staff appreciation and care for people
• Diversity and inclusion
• Operational safety

Environmental Achievements

• 8% reduction in emissions from jet fuel consumption per ASK
• Launched a platform to offset CO2 emissions from air travel
• Launched two carbon-neutral routes for ecotourism destinations
• Offset more than 2,600 metric tons of CO²e, corresponding to the conservation of 26 hectares of the Amazon rainforest (Sept-Dec 2021)
• Received IEnvA Stage 1 assessment for environmental management

Social Achievements

• Maintained workforce during the pandemic
• 99.7% of Employees received at least the first dose of Covid-19 vaccine, and 98.5% received the second dose by year-end.
• 18% reduction in total accidents and a 73% drop in accidents without absence from work compared to the previous year.
• Offered 1,539,585 training hours through Eagles Academy in 2021 (more than 100 hours per employee on average)
• Supported 49 social organizations through GOL Institute

Governance Achievements

• 85% of Employees completed new anti-corruption training
• 271 outsourced employees went through compliance assessments
• Zero data privacy breaches
• Listed on B3’s Level 2 of Corporate Governance

Climate Goals & Targets

Environmental Challenges

• Decarbonizing air transportation
• Increasing the participation of underrepresented groups in the workforce
• Advancing equality and inclusion policies

Mitigation Strategies

• Gradual transition of fleet to 737 MAX 8 aircraft (15% less jet fuel)
• Investment in electric vertical take-off and landing aircraft (eVTOL)
• Participation in Brazilian Future Fuel Program and ProBioQAV Subcommittee
• Joining the Pacto de Promoção da Equidade Racial (Race Equality Support Pact)
• Supporting the Pretos que Voam Project

Supply Chain Management

Supplier Audits: 271 outsourced employees went through compliance assessments

Responsible Procurement

• Third-Party Conduct Guidelines

Climate-Related Risks & Opportunities

Opportunities

• Development of energy-efficient products
• Investment in sustainable aviation fuel (SAF)

Reporting Standards

Frameworks Used: GRI, SASB, TCFD

Certifications: IEnvA Stage 1

Third-party Assurance: Internal Audit department

Sustainable Products & Innovation

• Carbon-neutral routes

Awards & Recognition

• Folha Top of Mind 2021
• APEX Health Safety Diamond standard