Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environment
• Social
• Governance

Environmental Achievements

• 5.1% decrease in electricity usage at Sydney head office compared to the previous year; 11.9% decrease over the last three years.
• Increased use of electronic delivery of Taxi operator statements and newsletters; designed EMV software for Cabcharge terminals to allow receipts to be printed on request rather than automatically.
• Contactless Cabcharge FAST CARD™ designed to last 5 years instead of 3 years; Cabcharge FAST eTICKET™ designed using recyclable materials.
• 98% of non-hybrid taxis supported by our Networks run on LPG (excluding Wheelchair Accessible (WATS) vehicles).

Social Achievements

• Successful acquisition of Austaxi Group Pty Ltd, enabling the provision of a more integrated service to the transport disadvantaged in Sydney.
• Significant increase of over 90 WATS vehicles in Sydney fleets.
• Introduction of multi-skilling and rotation for the customer service team to support a “one stop” service model.
• All staff in the Contact Centre undertook a Certificate IV in Customer Contact.
• Introduced individual KPIs and an associated quality assurance process for Taxi Network subsidiaries.
• Increased staff in Customer Service to deal with complaints more speedily.
• Implemented a call back service for drivers to confirm bookings and reduce “no shows”.
• Enhanced the mTaxi mobile booking application to enable consumers to track taxi bookings.

Governance Achievements

• Updated Diversity Policy; 90% of shortlists included at least one female candidate; 50% of external hires to non-entry level positions were women; 60% of internal promotions to managerial positions were women; a woman appointed to the Board for the first time.
• Updated corporate governance policies and procedures; increased engagement with investors and proxy advisors.
• Continued focus on compliance with the Competition and Consumer Act; all relevant staff undertook compliance training.

Climate Goals & Targets

Environmental Challenges

• Softer economic conditions impacting taxi payment turnover in the second half of 2012.
• Prolonged weakness of the UK economy impacting corporate account revenue in CityFleet UK.
• Availability of suitable wheelchair accessible vehicles.
• Increased competition in the taxi payments business.

Mitigation Strategies

• Diversification into the bus industry.
• Strict cost controls in CityFleet UK while awaiting economic strengthening.
• Working closely with car manufacturers to select a next-generation vehicle for WATS services.
• Continued investment in leading technology and product innovation; introduction of contactless technology.

Supply Chain Management

Responsible Procurement

• Using a supplier for printed materials who reports under the Global Reporting Initiative (GRI) and has a carbon neutral print program certified under the Australian Government National Carbon Offset Standard.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI

Certifications: Australian Government National Carbon Offset Standard

Sustainable Products & Innovation

• Contactless Cabcharge FAST CARD™
• Cabcharge FAST eTICKET™
• Fareway Plus (in-taxi payment engines)

Awards & Recognition

• 2011 Bus NSW Environmental / Innovative Operator Award

Environmental Metrics

ESG Focus Areas

• Environmental Efficiency
• Community Investment
• Workforce Diversity
• Safety
• Accessibility for Passengers with Mobility Constraints

Environmental Achievements

• 14% reduction in head office light power usage in the first two months of LED light installation compared to the same period the previous year.
• 76% reduction in hard copy Annual Reports mailed to shareholders since 2011 due to the introduction of an online e-book version.
• 98% of non-hybrid taxis supported by our Networks run on LPG (excluding Wheelchair Accessible Taxi Service (WATs) vehicles).

Social Achievements

• Launched the first mobile taxi booking application in Australia in late 2009, with continued enhancements based on customer feedback.
• 13CABS Tiger Team initiative won a 2013 Australian Security Industry Association Award for Excellence in reducing violent attacks against Melbourne taxi drivers.
• Women comprised 14.3% of senior executives (compared to an ASX 200 average of 9.7%) and 47.7% of the total workforce (compared to 21.9% in the Australian transport industry).

Governance Achievements

• Established a Corporate Governance Committee with responsibility for nominations and remuneration, as well as oversight of the corporate governance statement, governance policies, and related matters.
• Strengthened risk management through the appointment of a separate external auditor to undertake an Internal Audit Review.
• Completed a review of the company’s corporate governance framework.

Climate Goals & Targets

Environmental Challenges

• Continued subdued economic conditions in the UK and slow economic recovery impacting CityFleet UK.
• Victorian Government capped the level of service fee for electronic payment of fares at 5%, impacting taxi service fee revenue by approximately $11 million per year.
• Competition in the taxi payments market.

Mitigation Strategies

• Working with the Victorian Government on detailed requirements and transition for the new service fee cap.
• Working with merchants and suppliers to look at costs and alternative business models to ensure profitable operations.
• Continuing to pursue opportunities to grow revenue and reduce costs, focusing on leading technology and product innovation, high standards of customer service, and targeted diversification.

Supply Chain Management

Responsible Procurement

• Discussions with suppliers of electric cars.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: ASCI’s ESG Reporting Guide for Australian Companies, ASX Corporate Governance Council’s Corporate Governance Principles and Recommendations

Sustainable Products & Innovation

• Cabcharge FASTCARD™ (designed to last 5 years)
• Cabcharge FASTeTICKET™ (designed to take maximum advantage of recyclable materials)
• FAREWAY plus (cost-efficient, enables fast EFTPOS payments, platform for additional applications)

Awards & Recognition

• 2013 Australian Security Industry Association Award for Excellence (13CABS Tiger Team)

Environmental Metrics

ESG Focus Areas

• Sustainability

Social Achievements

• Reduced personnel expenses by 15%

Governance Achievements

• Reduced Director fees by 15%
• Decreased the number of Directors by one
• Reviewed executives' incentive arrangements and implemented a new structure aligning the vesting metrics of the long-term equity scheme with those previously approved by shareholders

Climate Goals & Targets

Environmental Challenges

• Ongoing pandemic impacting profitability
• Government restrictions and consumer hesitancy
• Regulatory constraints varying by State
• Slower than expected recovery in business conditions
• Diminished immigration and full employment impeding rapid growth

Mitigation Strategies

• Strategy and culture review ('Head and Heart') resulting in a new A2B Framework
• Appointment of new leadership
• Strategic review resulting in seven core strategic initiatives (down from 189)
• Cost reduction initiatives including exiting some businesses and reducing personnel expenses by 15%
• Focus on core business: growing fleet, trips, and corporate offerings
• Postponement of CEO search until early 2023
• Property portfolio review and decision to sell properties to optimize shareholder value

Supply Chain Management

Climate-Related Risks & Opportunities