Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environment
• Marketplace
• Workplace
• Community

Environmental Achievements

• Reduced electricity consumption by 2% (558,219 kWh reduction) in the UK, equating to 297 tonnes of reduced CO2 emissions.
• Planted approximately 28,550 units of greenery.
• Achieved significant food waste reduction (from 1,273 tonnes in 2013 to 47 tonnes in 2015).
• Recycling performance improved to 86.4% in 2015 from 72.3% in 2014 in the UK.
• Resorts World Birmingham designed to meet BREEAM standards.

Social Achievements

• Launched a Request for Assistance Programme for responsible gaming.
• Provided a comprehensive and flexible employee benefits package.
• Invested RM3.27 million in employee training and development.
• Disbursed RM1.3 million in scholarships through the Genting Malaysia Education Fund.
• Organized various employee well-being activities.
• Launched the SENSE self-exclusion scheme in the UK.
• Made over US$300,000 in charitable contributions in New York.
• Completed construction of two additional employee dorms in Bimini, adding 176 living spaces.

Governance Achievements

• Complied with ISO 4001 and HACCP certifications.
• Implemented a Whistleblower Policy.
• Conducted yearly ‘Train the Trainers’ refresher sessions on the Personal Data and Protection Act 2010 (PDPA).
• Complied with the Malaysian Code on Corporate Governance 2012.

Climate Goals & Targets

Environmental Challenges

• Waste management challenges due to increased business volume in the UK.
• Energy consumption in some areas.

Mitigation Strategies

• Working with contractors to monitor landfill costs and adjust refuse collections in the UK.
• Implementing energy-saving measures such as LED lighting and system optimization of water pumps and sewerage treatment plant blowers.
• Developing a strategy to manage reactive call-outs to casino building problems in the UK.

Supply Chain Management

Responsible Procurement

• Purchasing materials from local suppliers where possible.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: MCCG 2012

Certifications: ISO 4001, HACCP, OHSAS 18001

Awards & Recognition

• Corporate Social Responsibility Award (Ryan Eller, RWNYC)
• Salute to Women in Leadership Award (Michelle Stoddart, RWNYC)
• Joseph W. Stehn Community Builders Award (Michelle Stoddart, RWNYC)

Environmental Metrics

ESG Focus Areas

• Economic Performance
• Environmental Stewardship
• Social Responsibility
• Corporate Governance

Environmental Achievements

• Reduced energy consumption by 60 TJ
• Recycled 96% of solid waste in the UK
• Installed the largest renewable energy hot water system in Malaysia (First World Hotel)
• Reduced carbon footprint equivalent to one person traveling around the world by airplane 82,951 times
• Saved 16.6 GWh with estimated cost savings of over RM7.5 million

Social Achievements

• Improved customer satisfaction ('A-score' rating) by 6.1% (from 24.9% to 31%)
• Invested over RM56 million in upgrading employee facilities in Malaysia
• Invested over RM1.9 million in employee wellness programs in Malaysia and the UK
• Provided over 460,000 total training hours for employees in Malaysia
• Contributed over RM6 million to community investment benefiting more than 200 organizations impacting over 66,000 people

Governance Achievements

• Maintained zero incidents of legal non-compliance relating to anti-bribery and anti-corruption laws
• Implemented a Whistleblower Policy
• Implemented a Gift Policy
• Adhered to the highest legal and ethical standards in the UK

Climate Goals & Targets

Environmental Challenges

• Climate change impacts on business operations and supply chains (extreme weather, regulatory risks)
• Potential water leakages and wastage
• Significant volume of waste generated
• Maintaining harmonious relations and promoting industrial peace in the workplace

Mitigation Strategies

• Biodiversity protection, water and energy conservation, responsible sourcing
• Daily inspection of water pipelines and ageing bulk meters
• Waste reduction program, recycling initiatives
• Collaboration with Malaysian Employers Federation (MEF)

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Supplier Code of Conduct
• eSourcing
• Supplier performance evaluation process
• Prioritization of local suppliers

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events damaging facilities and ecosystems, disruptions to logistics and power supplies

Transition Risks

• Regulatory risks impacting economic performance

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI Standards: Core option

Certifications: HACCP, ISO 9001, ISO 27001, MS 1722, OHSAS 18001, ISO 14001, GamCare Accreditation (UK), ACE Accreditation (UK)

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Goal 7 (Affordable and Clean Energy)
• Goal 12 (Responsible Consumption and Production)
• Goal 13 (Climate Action)
• Goal 15 (Life on Land)

Initiatives related to energy efficiency, waste reduction, climate change mitigation, and biodiversity conservation

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Certificate of Excellence (RW Birmingham, TripAdvisor)
• Malaysia Book of Records (FWH's renewable energy hot water system)
• GamCare Accreditation (Genting UK)
• ACE Accreditation (Genting UK)

Environmental Metrics

ESG Focus Areas

• Economic
• Environmental
• Social
• Governance

Environmental Achievements

• Reduced carbon footprint by 0.005 mmtCDE from 0.440 mmtCDE in 2017 to 0.435 mmtCDE in 2018
• Energy savings of approximately RM3.6 million
• Successfully recycled and treated 2,760m3 of sewage water for sewage treatment plant cleaning.
• Completely phased out plastic straws and replaced them with paper straws; used reusable and biodegradable bags and plates; replaced polystyrene boxes with biodegradable and compostable food containers for takeaways.
• Recycled 740 metric tonnes of waste in the UK (up from 590 metric tonnes in 2017).

Social Achievements

• Genting Grand Hotel became the first hotel in Malaysia to receive a four-star rating from the 2018 Forbes Travel Guide; Maxims Hotel gained a “recommended” citation.
• Achieved a 33% A-score rating for customer satisfaction (a 2% improvement from the previous year).
• Over 600 employees registered as volunteers in the Genting Green Generation (G3) programme.
• Contributed more than RM5 million to the community, especially the underprivileged.
• Zero reported incidents of discrimination.

Governance Achievements

• Added to the FTSE4Good Index Series in June 2018 for demonstrating strong ESG practices.
• Named the Leading Multinational Corporation of the Year at the Global Responsible Business Leadership Awards (2018).
• Zero breaches of regulatory compliance.

Climate Goals & Targets

Environmental Challenges

• Impacts of climate change (extreme weather conditions damaging facilities and affecting tourist arrivals)
• Growing competition in the gaming industry (US)

Mitigation Strategies

• Proactive approach to reduce carbon footprint (initiatives to preserve biodiversity and forests, water and energy, and sourcing locally)
• Streamlining operations and cost structure to mitigate the impact of tax increase (Malaysia)
• Improving business efficiency and growing market share in the non-premium gaming business (UK)
• USD375 million expansion of RWNYC (including a new hotel and additional gaming space).

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Supplier Code of Conduct

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather conditions damaging facilities and its surrounding landscape, damaging telecommunications or even roads leading to our business premises, which would affect tourist arrivals.

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI Standards: Core option

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• SDG 8: Decent Work and Economic Growth
• SDG 11: Sustainable Cities and Communities
• SDG 12: Responsible Consumption and Production
• SDG 13: Climate Action
• SDG 15: Life on Land
• SDG 6: Clean Water and Sanitation

The report details how various initiatives contribute to these goals.

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Leading Multinational Corporation of the Year (Global Responsible Business Leadership Awards 2018)
• FTSE4Good Index Series constituent

Environmental Metrics

ESG Focus Areas

• Corporate Governance
• Environmental Stewardship
• Workplace of Choice
• Customer Orientation
• Community Care

Environmental Achievements

• Reduced energy consumption by 30.75 TJ, resulting in RM3.6 million in savings.
• Achieved a 97% recycling rate in UK operations.
• Recycled 18,584 kg of cooking oil.
• Implemented rainwater harvesting initiatives at RWG.

Social Achievements

• Introduced a new mobile check-in with a digital key for hotel rooms.
• Implemented various wellness activities and events for employees.
• Developed the i-Learn Portal Academy for online employee training.
• Supported various community initiatives, investing RM4.9 million in Malaysia, RM0.8 million in the UK, and RM2.4 million in the US.

Governance Achievements

• Implemented a comprehensive Whistleblower Policy.
• Maintained 100% compliance with environmental laws and regulations.
• Reconfirmed as a constituent of FTSE4Good Index Series.

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic significantly impacted global operations, resulting in temporary closures and restructuring.
• Changes in customer behavior and reduced disposable income.
• Long-term travel restrictions and social distancing requirements.

Mitigation Strategies

• Recalibrated operating structure and re-engineered processes.
• Rightsized workforce and re-engineered cost base.
• Implemented comprehensive safety plans in line with government guidelines and global best practices.
• Leveraged technology for digital transformation and enhanced customer experience.

Supply Chain Management

Responsible Procurement

• Supplier Code of Conduct
• Environmental and social risk assessments
• Green procurement initiatives

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards: Core Option, Bursa Malaysia’s Sustainability Reporting Guide, FTSE4Good Bursa Malaysia ESG Index, United Nations Sustainable Development Goals (UNSDGs), International Organization for Standardization (ISO) 26000:2010

Certifications: ISO 9001:2015, ISO 14001:2015, OHSAS 18001:2007, ISO 27001:2013

Awards & Recognition

• Forbes Travel Guide Star Ratings
• Reader’s Digest Trusted Brands 2020 Gold Award
• Global Regulatory Awards
• The 2020 Responsible 100 by City & State New York Magazine
• 2020 Times Herald-Record’s Readers’ Choice Awards

Environmental Metrics

ESG Focus Areas

• Economic
• Environmental
• Social
• Corporate Governance

Environmental Achievements

• Reduced global Scope 1 and Scope 2 emissions by 4,711 tCO2e
• Reduced energy consumption by 160 TJ worldwide
• Recycled 2,000 m3 of water for reuse across RWG operations
• Recycled approximately 17,252 items of recyclable waste through RVMs
• Recycled over 33,500 kg of used cooking oil at RWG

Social Achievements

• Generated 1,959 new jobs in Malaysia
• Zero cases of fatalities reported across operations since 2016
• 100% of employees in Malaysia received regular performance and career development reviews
• Launched StaySafe Promise with enhanced safety protocols at RWG
• Launched RWG Community employee mobile app

Governance Achievements

• Zero cases of non-compliance to ABAC Policy
• Over 95% of Malaysian employees trained in ABAC Policy
• Conducted two workshops for the Board to deepen their knowledge in sustainability

Climate Goals & Targets

Environmental Challenges

• COVID-19 restrictions impacting operations globally
• Cybersecurity risks increased during the pandemic
• Risks of employees/guests contracting COVID-19
• Health and safety risks impacting employee and customer wellbeing
• Talent pipeline challenges

Mitigation Strategies

• Implemented resort-wide and department-specific best practices to manage workplace health and safety risks
• Leveraged digital innovation (contactless measures, cashless systems)
• StaySafe Promise implemented at RWG
• i-Learn Portal Academy for online training
• RWG Community employee mobile app launched

Supply Chain Management

Responsible Procurement

• Supplier Code of Conduct (Malaysia)

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards: Core option, UN SDGs, TCFD (initial step)

Certifications: ISO 27001:2013 (RWG), ISO 45001:2018 (RWG), ISO 9001:2015 (Central Kitchen & RWG restaurants), ISO 22000:2018 (Central Kitchen & RWG restaurants)

Third-party Assurance: Internally reviewed by management and Board members

UN Sustainable Development Goals

• SDG 8: Decent Work and Economic Growth
• SDG 9: Industry, Innovation and Infrastructure
• SDG 12: Responsible Consumption and Production

Initiatives align with targets for resource efficiency, innovation, waste reduction, and job creation.

Awards & Recognition

• Forbes Travel Guide Star Ratings
• The Asset Triple A Sustainable Capital Markets Awards
• GamCare’s Safer Gambling Standard
• Sharecare VERIFIED™ with Forbes Travel Guide badge
• Queens Power 100
• Queens Chamber of Commerce’s Building Recognition Awards

Environmental Metrics

ESG Focus Areas

• Sound Governance
• Marketplace Stewardship
• Protecting the Environment
• Uplifting People

Environmental Achievements

• 56% reduction in scheduled waste disposal at RWG from the previous year
• ~10,000 acres of tropical rainforest maintained and restored in Malaysia
• 1,514 tonnes of total recycled waste in 2022 across the Group’s operations in Malaysia, the UK, and the US
• Replaced bathroom amenities with kraft paper packaging materials in four hotels, avoiding 10 tonnes of plastic waste
• Replaced plastic drinking bottles at F&B outlets with porcelain cups, saving 560,791 bottles

Social Achievements

• RM5.6 million invested in the community; over 680,000 people benefited from community initiatives
• Genting Malaysia won the bronze award in the Human Resources Excellence Awards 2022 for Excellence in Work-Life Harmony
• Named ‘Graduate Employer of the Year in Leisure, Travel & Hospitality Sector’ at Malaysia’s 100 Leading Graduate Employer Awards 2022
• 100% of employees received regular performance and career development reviews in Malaysia and the UK

Governance Achievements

• Received a 4-star ESG rating in its latest evaluation in December 2022 and maintained its position in the top quartile of the FTSE4Good Bursa Malaysia Index
• Zero fines concerning unethical business practices
• Received the “ASEAN Asset Class Award” at the 2021 ASEAN Corporate Governance Scorecard Awards

Climate Goals & Targets

Environmental Challenges

• Challenges and limitations of compiling group-wide ESG data; accuracy or comparability of some ESG data may differ on a case-to-case basis
• Climate change and its impact on operating costs and capital expenditure
• Water scarcity

Mitigation Strategies

• Improving operational efficiency
• Working with employees and supply chain partners on energy-saving processes
• Complete climate change risk assessment
• Wastewater recycling through rainwater harvesting
• Adopting new and green technology in its operations and supply chain management

Supply Chain Management

Responsible Procurement

• Allocating a majority of procurement expenditure to local sources
• Channeling a majority of the local procurement expenditure to SMEs
• Procuring from micro and small-sized suppliers where possible
• Holding showcase events annually to showcase local products
• Upskilling SME suppliers on areas of governance, the environment and human rights

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Universal Standards, Bursa Malaysia’s Sustainability Reporting Guide (3rd Edition), Bursa Malaysia Corporate Governance Guide (4th Edition), Malaysia Code on Corporate Governance (“MCCG”) 2021, FTSE4Good Methodology, United Nations Sustainable Development Goals (“UNSDGs”), International Organization for Standardisation (“ISO”) 26000:2010

Certifications: ISO 14001 (some Malaysian operations), ISO 27001:2013 (IT department), GamCare’s Safer Gambling Standard (Advanced Level 3) (Genting UK)

Third-party Assurance: No third-party assurance for non-financial data

Sustainable Products & Innovation

• Genting Gardens Hotpot (self-sustainable restaurant)

Awards & Recognition

• World Travel Awards 2022
• Asiamoney 2022 Asia’s Outstanding Companies Poll
• 2021 ASEAN Corporate Governance Scorecard Award
• ASEAN Innovation Business Platform (AIBP) 2022
• MSC Malaysia Asia Pacific ICT Alliance (APICTA) 2022 Awards
• Human Resources Excellence Awards 2022
• Malaysia’s 100 Leading Graduate Employers Awards 2022
• Forbes Travel Guide Star Ratings 2022
• Reader’s Digest 2022 Malaysia
• The BrandLaureate World Prominent BestBrands Award 2022
• Parent’s Choice Awards 2022
• Build4Asia Awards 2022 (Bronze Award for Genting Gardens Hotpot)

Environmental Metrics

ESG Focus Areas

• Sound Governance
• Marketplace Stewardship
• Protecting the Environment
• Uplifting People

Environmental Achievements

• Reduced energy consumption by 7,506,846 kWh in 2023, a CO2 reduction equivalent of 4,797 tonnes.
• Transitioned lighting at properties globally to energy-efficient LED fixtures.
• Crockfords Hotel reduced its plastic consumption by 153kg.
• Resorts World Kijal implemented a new air conditioning compressor, leading to a 5% reduction in its electrical bill.

Social Achievements

• Resorts World Genting received the RG Check accreditation from the Responsible Gambling Council.
• Implemented a customer satisfaction survey system focusing on OSAT and NPS.
• Allocated more than 90% of procurement spending to local businesses in Malaysia, the UK, and Egypt.
• Launched various training programs for SMEs.

Governance Achievements

• Maintained inclusion in the FTSE4Good Bursa Malaysia Index since June 2018.
• Achieved 100% completion rate for mandatory annual PDPA training and 99.9% completion rate for annual IT Security training in Malaysia.
• Implemented advanced security measures such as Zero Trust Network Access and Multi-Factor Authentication at Resorts World Genting.

Climate Goals & Targets

Environmental Challenges

• Climate change and its impact on operations.
• Maintaining high customer satisfaction.
• Ensuring responsible gaming practices.
• Managing a sustainable supply chain.

Mitigation Strategies

• Implementing various energy-saving initiatives.
• Developing a comprehensive Responsible Gaming program.
• Prioritizing local procurement and upskilling local suppliers.
• Incorporating climate-related risk management into its overarching risk scorecard.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Allocating most procurement expenditure to local sources.
• Channeling most local procurement expenditure to SMEs.
• Procuring from micro and small-sized suppliers where possible.
• Upskilling SME suppliers in governance, the environment, and human rights.

Climate-Related Risks & Opportunities

Physical Risks

• Erratic weather patterns

Transition Risks

• Regulatory changes

Opportunities

• Development of energy-efficient products

Reporting Standards

Frameworks Used: Bursa Malaysia Sustainability Reporting Guide, GRI, UN SDGs, MCCG 2021, ISO 26000:2010, TCFD

Certifications: ISO 14001:2015, ISO 27001:2013, ISO 22000, ISO 9001, ISO 50001, LEED

Third-party Assurance: Internal Auditors

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Eco-friendly kraft paper and wheat straw packaging for hotel bathroom amenities.

Awards & Recognition

• Asiamoney – Asia’s Outstanding Companies Poll 2023
• RG Check accreditation
• Graduate Employer of the Year Award
• Hotel Employee Relations Achievement Award