Climate Change Data

Environmental Metrics

ESG Focus Areas

• Financial Inclusion
• Sustainability
• Community Development
• Employee Well-being
• Data Privacy
• Business Ethics

Environmental Achievements

• Reduced paper usage by transitioning to software solutions and enhancing data management through adoption of Electronic Data Capture (EDC) devices, softwares capitalised, soundbox etc.
• Implemented a robust waste collection plan aligned with the Central Pollution Control Board’s (CPCB) Extended Producer Responsibility.
• Significantly curbed paper usage across its operations

Social Achievements

• Paytm has played a significant role in promoting mobile payments and reducing the reliance on cash transactions.
• Paytm has been instrumental in promoting financial inclusion by providing access to financial services to individuals who were previously excluded from the formal banking system.
• Launched a national-level action-oriented forum for India, involving the regulators, national & international philanthropic organizations, international development agencies & the corporate sector to address air quality issues.
• Paytm Foundation donated 160 laptops, impacting more than 2500 students.
• Facilitated a fundraising initiative to the Odisha Chief Minister’s Relief Fund to help the victims of the Balasore train tragedy.

Governance Achievements

• Achieved operating profitability (EBITDA before ESOP break even) in the second half of FY 2022-23, ahead of plan.
• Implemented comprehensive on-boarding and risk management practices, including anti-money laundering policies and procedures.
• Adopted a dynamic risk management framework under the oversight of the Audit Committee and Risk Management Committee.
• Successfully completed the buy-back of its equity shares.

Climate Goals & Targets

Environmental Challenges

• Macroeconomic conditions affecting customers and merchants.
• Growth in expenses due to business expansion.
• Pace of technology innovation requiring significant investments to maintain best-in-class technology infrastructure.
• Cybersecurity risks and data security breaches.
• Fast-evolving regulatory landscape.
• High competition in the industry.
• Litigation risks.

Mitigation Strategies

• Continuous monitoring and adaptation to macroeconomic conditions.
• Disciplined investments and cost management.
• Significant investments to improve technology infrastructure.
• Multiple layers of protection for business continuity and cybersecurity.
• Focus on regulatory compliance and strengthening compliance processes.
• Consistent investment in platform enhancement and customer-centric services.
• Dedicated team to manage litigation risk and engage external consultants.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Sustainable sourcing of energy-efficient products and services.

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: ISO 27001

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Paytm Soundbox (reducing paper usage)

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Ethical Business Practices
• Supply Chain Management
• Workforce Wellbeing and Development
• Product Quality and Innovation
• Corporate Governance and Compliance
• Financial Management and Inclusion
• Risk Management
• Community Development
• Waste and Water management
• Environment Sensitivity/ Sustainable Awareness

Environmental Achievements

• Reduced paper usage, transitioning to software solutions and enhancing data management through adoption of Electronic Data Capture (EDC) devices, soundbox etc.
• SkymarkOne Noida building (which is the Company’s corporate office location) is an Indian Green Building Council Platinum certified building with indoor environmental quality more efficient than conventional designs like energy-efficient windows, LED lighting, energy-efficient appliances, geothermal heat pumps, energy-efficient insulation etc.
• Adopted the use of sensor-based water faucets and sensor-based lighting systems in toilets.
• Implemented waste collection plans aligned with the Central Pollution Control Board’s (CPCB) Extended Producer Responsibility for Electronic waste, Plastic waste and additionally, the Company has significantly curbed paper usage across its operations, contributing to our eco conscious approach.
• STP at our corporate office in Noida for sewage water treatment and reuse for cooling tower, gardening purposes and safe disposal.

Social Achievements

• Increased the female count by 78% in FY24 from FY23 at Senior Leadership level (VP & above)
• Giving back to society through voluntary CSR initiatives, particularly focusing on education and financial inclusion and digital literacy
• Multiple employee engagement activities under the well-being initiatives such as Team and Business outings to focus on team engagements, Rewards & Recognition programs and celebration activities having a cumulative cost of INR 38.6 Crore in FY24
• Shikshit Bharat initiative: distributed 186 laptops and 33 desktops to schools, nonprofits, and government bodies, primarily targeting women in rural areas.
• Scaler Foundation scholarship: provided scholarships to 24 underprivileged engineering students.

Governance Achievements

• Revised materiality with an external agency to ensure a comprehensive understanding of impact and priorities.
• Developing and implementing policies that will embed ESG principles into core business practices and improve governance.
• 100% completion of mandatory compliance trainings.

Climate Goals & Targets

Environmental Challenges

• Effective supply chain management involves identifying risks such as vendor instability and geopolitical factors that could disrupt operations.
• Risk management is essential for identifying potential threats to organizational objectives, assessing their potential impact, and implementing proactive measures to mitigate or manage them effectively. This includes risks related to product innovation and quality service, financial inclusion initiatives, and tax implications.

Mitigation Strategies

• Implementing measures like supply chain diversification and digital tracking systems enhances resilience and minimizes the impact of potential disruptions.
• Implementing a systematic risk management framework tailored to address threats across all business areas, fostering a culture of awareness and accountability among employees.

Supply Chain Management

Responsible Procurement

• Sustainable sourcing policy (in implementation), preferential procurement for businesses owned by women, minorities, and other underrepresented groups.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: NGRBC

Certifications: ISO 27001:2013

Third-party Assurance: TUV India Private Limited

Sustainable Products & Innovation

• Paytm Soundbox (reducing paper usage)