RBC Investor Services Bank S.A.

Climate Impact & Sustainability Data (2021, 2022)

Enhanced company-wide unconscious bias training, mandatory anti-racism and anti-bias training for all employees
Inclusion of diversity and inclusion objectives in performance management goals of all people leaders
Welcomed two women to the Board of Directors
Introduction of flextime arrangement
Introduction of part-time worker program
Support for an employee care program
Introduction of a Teleworking Policy
First Employee Giving Campaign

Comprehensive governance framework in relation to climate and environmental risks
Established a Whistleblowing Policy
Conflicts of Interest Policy implemented
RBC I&TS Internal Governance Framework established

Long-term Goals:

COVID-19 pandemic impacting operations and initiatives
Cost reduction plan leading to a social plan
Market and revenue challenges faced by the asset management industry
Heightened risks due to increased processing & execution risks inherent to degraded operating environment during the pandemic

Provided every employee with a subscription to Headspace and an additional day off for wellness
Supported employees during the social plan with fair financial conditions, support for external redeployment, flexibility, and follow-up
Adapted operations to ensure client needs were met during the pandemic with remote work and digital tools
Continued investment in digital infrastructure and strategies to enhance client experience
Implemented robust cyber security measures and business resiliency strategies

Frameworks Used: ESR Label (Entreprise Socialement Responsable), TCFD

Eradicated single-use plastic in premises
Improved waste sorting
Monitored energy consumption
Sponsored five beehives contributing to biodiversity and producing honey sold to employees, with proceeds donated to charity

Introduced flextime arrangement
Introduced part-time worker program
Supported employee care program
Implemented Teleworking Policy
Supported DayCare.lu charity event with a one-day internship for students
Supported Scienteens lab coding program and “Girls & Women in Technology” program
Sponsored RBC Race for the Kids

Implemented IS Bank ESG Strategy focusing on Climate Risk, Social, and Governance aspects
Established a Citizenship & Diversity Committee (CDC)
Implemented a Whistleblowing Policy
Implemented a Conflicts of Interest Policy
Met the Board diversity target of 20% female directors (33% achieved)

Data limitations in assessing EU Taxonomy eligibility due to manual data collection and lack of public databases on NFRD disclosure obligations
Capacity planning leading to a social plan (cost restructuring program)
Covid-19 pandemic impacting initiatives

Adopted a conservative approach on EU Taxonomy disclosure
Provided support and assistance to employees during the social plan, including fair financial conditions and external redeployment support
Reinstatement of in-person events following the pandemic