Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Established an environmental policy to communicate to employees its views on environmental preservation and encourages employees to actively support environmental protection.
• Committed to minimizing its environmental impact on neighboring communities and to efficient use of natural resources through energy conservation and materials recycling programs.

Social Achievements

• Launched "Rak Jai Thai" Project, providing free heart surgery for underprivileged children.
• Implemented Upcountry Mobile Free Clinic Project, providing free treatment to villagers.
• Implemented Bangkok Mobile Free Clinic Project, providing free medical care services to underprivileged population.
• Contributed to an academic collaboration with St. Louis College’s nursing program.
• Opened an innovative Simulation Lab for nurse training.

Governance Achievements

• Received a fifth consecutive Joint Commission accreditation.
• Established Corporate Social Responsibility guidelines.
• Established the Corporate Communications and Social Responsibilitiy Management Department.
• Implemented the Principles of Good Governance Guidelines.
• Clearly separated duties and responsibilities of the Board of Directors and management.

Climate Goals & Targets

Environmental Challenges

• Domestic political turbulence affected local consumers’ medical decisions and international medical travel.
• Intensified competition in the premium healthcare sector.
• Shortage of professional staff.
• Litigation risk related to the provision of healthcare services.

Mitigation Strategies

• Strategy does not rely on high volume, low intensity healthcare.
• Maintains a balanced portfolio of international and Thai patients.
• Focuses on continuing to recruit and attract doctors of the highest caliber.
• Invested in up-to-date equipment and information technology.
• Upgraded and expanded both inpatient and outpatient facilities.
• Continuously improved its quality of care.
• Developed a sustainable leadership and experienced staff.
• Developed network relationships with many hospitals to refer complicated cases.
• Offers competitive compensation and benefits for its staff.
• Provides education and training, recreation, staff engagement projects, scholarships and staff welfare activities.
• Implemented a quality management system to ensure that the risk of mistakes by BH personnel are minimized and corrected.
• Has various insurance policies in force against potential litigation.

Supply Chain Management

Responsible Procurement

• Established the procedure in procuring various types of supplies for the Hospital, including equipment and services to be provided in the Hospital.
• Established standards for contracts to create fairness in negotiations.
• Established a control center responsible for writing all of the Hospital’s contracts.

Climate-Related Risks & Opportunities

Physical Risks

• Weather-related events

Awards & Recognition

• Asia’s first hospital accredited by the US-based Joint Commission International (JCI)
• Best Practice Workplace Award for Labor Relations and Labor Welfare
• Best Organization in Corporate Social Responsibility Program from the American Chamber of Commerce in Thailand (AMCHAM)

Environmental Metrics

ESG Focus Areas

• Governance
• Social
• Patient Safety and Quality

Social Achievements

• Received an award from Newsweek magazine as one of the "Best Hospitals in the World" for the third year running.
• Implementation of Hospital Administrative Policies, including a strict anti-corruption policy and annual anti-corruption training for all employees and consultants.
• Development and execution of the “4C1W principle” (Critical Care, Complicated disease, Cutting-edge technology, Collaboration of expertise and partners, Wellness).
• Opening of new units: Neurocritical Care Unit (NCCU), Cornea Transplant Center, and Gastrointestinal Motility Center.
• Development of Bumrungrad Application to facilitate and create a positive patient experience.
• Memorandum of Understanding for Academic Cooperation (MOU) with the Faculty of Medicine Chulalongkorn University for medical education and research.

Governance Achievements

• Annual anti-corruption training for all employees and consultants.
• Compliance with government regulations on medication and hospital service prices.
• Transparency in the election of board of directors.

Climate Goals & Targets

Environmental Challenges

• Potential shortage of medical staff due to competition from other international hospitals.
• Global economic recession.
• Exchange rate volatility affecting goodwill.

Mitigation Strategies

• Training new staff to ensure quality before providing services to patients.
• Relentless enhancement of research and development and search for new treatment technologies.
• Careful management of exchange rate risks.

Supply Chain Management

Responsible Procurement

• Negotiating discounts with distributors for bulk purchases.

Climate-Related Risks & Opportunities

Awards & Recognition

• Newsweek magazine's "Best Hospitals in the World"

Environmental Metrics

ESG Focus Areas

• Not disclosed

Environmental Achievements

• Not disclosed

Social Achievements

• Providing First aid kits to Lumpini Police Station (August 2022)
• Donating Moderna Vaccine to Bang Kwang Central Prison (September 17, 2022)

Governance Achievements

• Not disclosed

Climate Goals & Targets

Environmental Challenges

• Inflationary impact on supply costs and salaries
• Maintaining profitability while managing discounts

Mitigation Strategies

• Cost management initiatives
• Economies of scale
• Successful mitigation of inflationary impact
• Further tapering of discount programs

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Global Healthcare Accreditation Awards for Vitallife (August 12, 2022)
• World’s Best Smart Hospitals 2023 (Thailand's Best Smart Hospitals for three consecutive years)

Environmental Metrics

ESG Focus Areas

• Not disclosed

Environmental Achievements

• Not disclosed

Social Achievements

• Employee Engagement Score of 68.3% in 2023, the highest recorded between 2019 and 2023.
• Received 7th Joint Commission International (JCI) accreditation.

Governance Achievements

• Implemented anti-corruption policies, requiring adherence to the Foreign Corrupt Practices Act (FCPA) and the UK Bribery Act.
• Annual anti-corruption training for executives and employees.

Climate Goals & Targets

Environmental Challenges

• Challenges related to revenue intensity and its fluctuation, particularly from the Middle East.
• Long payment times from government payers in the Middle East (6-9 months).

Mitigation Strategies

• Monitoring market conditions, developing country-specific strategies, and exploring new markets.
• Close collaboration with government payers to ensure timely payments.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Joint Commission International (JCI)

Third-party Assurance: EY

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Newsweek's World's Best Hospitals 2023 (ranked 182nd globally, top Thai hospital for 3 consecutive years)
• Best Company Performance Award at the SET Awards Ceremony 2023
• Top Corporate Brand Value of Thailand 2023