Climate Change Data

Environmental Metrics

ESG Focus Areas

• Quality and Safety
• Socio-economic Development
• Human Resources
• Ethical Policy
• Sustainable Development
• Environmental Responsibility

Environmental Achievements

• 36 tons of composting to enrich the soil
• 2.25 tons of recycled paper at head office
• 30% reduction in printing at Chad subsidiary in 2018
• Reduced electricity and water consumption and organic waste in Bolivia

Social Achievements

• Launched "A Brighter Future" sustainable development program in Chad
• 98% local employment
• 22 local agricultural initiatives created
• More than 25,000 training hours financed in 2018
• 67% of strategic positions filled internally in 2018
• Health4you program focusing on balanced diets for residents (over 1000 participants in Mongolia)
• Customer satisfaction surveys implemented
• Various socio-cultural associations sponsored and financial support to orphanages in Kazakhstan
• Numerous initiatives in various countries supporting local communities (education, well-being, food donations, etc.)

Governance Achievements

• Implemented an anti-corruption program and Ethics Charter (2004)
• Adhered to the Middlenext Anti-Corruption Code of Conduct (2017)
• Respects UN Global Compact, Universal Declaration of Human Rights, ILO principles, and OECD guidelines
• Internal whistleblowing procedure implemented

Climate Goals & Targets

Environmental Challenges

• Foreign exchange risks due to international operations
• Geopolitical instability and trade tensions impacting commodity and energy prices
• Non-renewal of a significant contract in North Africa
• Country operation risks and geopolitical situations
• Competition in international markets
• Maintaining profitability in a competitive environment with pressure on margins

Mitigation Strategies

• Procedures implemented to reduce foreign exchange exposures
• ARISE strategic plan deployed across subsidiaries to improve operational performance
• New alliances with strategic partners
• Expansion into new countries (Bahamas, Malawi, Senegal)
• Diversification of services with SystemOne digital offering
• Strong corporate culture and employee management system to foster personnel retention
• Ongoing monitoring of customer payment default and credit risks
• Solid cash position to mitigate liquidity risks
• Internal control procedures and regular audits to minimize risks

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• 95% local purchasing where available
• Partnerships with local suppliers and cooperatives

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: UN Global Compact

Certifications: ISO 9001, ISO 14001, OHSAS 18001, ISO 22000

Third-party Assurance: Grant Thornton

UN Sustainable Development Goals

• Goal 2
• Goal 3
• Goal 8
• Goal 10
• Goal 15

Various initiatives aligned with these goals are described in the report.

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Health & Safety
• Employee Development & Retention
• Local Economic & Social Development
• Climate Change Mitigation
• Waste Reduction & Valorization
• Ethics & Compliance
• Cybersecurity

Environmental Achievements

• Composted 57 tons of food waste in 2023.
• Reduced emissions of greenhouse gases (GHGs) by 3% (in economic intensity – tons CO2 eq./€ million of turnover) in 2024 (target for 4 target countries).

Social Achievements

• Launched and developed the myCIS human resources management tool to centralize and digitize the management of its 14,000 employees.
• Provided 152,000 hours of training in 2023.
• Achieved 95% employee retention rate.
• 99% of employees are local.
• 95% of purchases are local.

Governance Achievements

• Established a Quality Operational committee to optimize evaluation procedures.
• Implemented an anti-corruption training program.
• Developed a vigilance plan to identify risks and prevent serious breaches of human rights and fundamental freedoms, health and safety of persons and the environment.

Climate Goals & Targets

Environmental Challenges

• Geopolitical, social, and economic events generating impactful inflation and currency devaluations.
• Supply chain disruptions due to geographical location and local context.
• Fluctuations in exchange rates.
• Risks related to operating in various countries (security, health, etc.).
• Climate change impacts.
• Waste management challenges in remote locations.

Mitigation Strategies

• Implemented targeted action plans and renegotiation campaigns with clients to mitigate inflation effects.
• Prioritized local sourcing and partnerships with local suppliers.
• Developed innovative solutions for waste management (e.g., partnership with The Waste Transformers).
• Implemented a crisis management system and geolocation tracking for employees in high-risk areas.
• Developed a carbon footprint reduction target of 3% for four major subsidiaries.
• Implemented internal carbon pricing for CIS France.

Supply Chain Management

Responsible Procurement

• Ethical sourcing, preference for local suppliers (95% local purchases), compliance with anti-corruption laws.

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events

Transition Risks

• Changes in energy markets, regulatory changes

Opportunities

• Development of energy-efficient products and services

Reporting Standards

Frameworks Used: UN Global Compact

Certifications: ISO 9001, ISO 14001, ISO 22000, ISO 45001, ISO 27001 (in progress for CIS France)

UN Sustainable Development Goals

• Goal 1: No Poverty
• Goal 2: Zero Hunger
• Goal 3: Good Health and Well-being
• Goal 4: Quality Education
• Goal 8: Decent Work and Economic Growth
• Goal 9: Industry, Innovation and Infrastructure
• Goal 10: Reduced Inequalities
• Goal 12: Responsible Consumption and Production
• Goal 13: Climate Action
• Goal 14: Life Below Water
• Goal 15: Life On Land
• Goal 17: Partnerships for the Goals

32 initiatives aligned with UN SDGs.

Sustainable Products & Innovation

• Smart4you digital solutions, low-carbon menus, waste valorization services.