Nextdoor

Climate Impact & Sustainability Data (2023)

Millions of new neighbors joined Nextdoor in 2023.
Introduced generative AI to help write posts that drive positive community engagement.
Launched an optional online course to educate community moderators about cultural competency and provide additional supportive communication tools. Nearly 44,000 moderators enrolled, with a 31.5% completion rate.

Implemented a feedback mechanism for neighbors to report instances where AI-generated content didn't perform as intended.
Expanded in-app appeals to account suspensions in October 2023.
Added the ability for neighbors who reported content to appeal if they believe that content was erroneously upheld on the platform.

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A small fraction (less than half a percent) of neighbors generate nearly 60% of removed content, mainly in comments rather than posts—which is predominantly removed for being disrespectful.
Some conversations may become contentious.

Use of machine learning to anticipate instances where neighbors might violate community guidelines and insert moments of friction into the product to foster civil discourse and prosocial behaviors.
Developed Nextdoor Kindness Tips to serve as a supportive tool to remind neighbors who have had content previously removed about best practices for fostering constructive conversations.
Integration of generative AI into the product, suggesting more constructive revisions for flagged comments.
Localized community moderation ensures that conversations on the platform are reflective of the real world and content reports are handled expediently.
Paid Nextdoor Operations staff and technology work to detect and review three main categories of guideline-violating content: hurtful, harmful, and other.

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