Climate Change Data

Environmental Metrics

ESG Focus Areas

• Rural Under-banked Households in India
• Personnel
• Corporate Social Responsibility

Social Achievements

• Increased borrowers serviced by CA Grameen in rural areas to 85% (FY19/20: 82%).
• Maintained customer retention rate above 80% for the past 5 years.
• Implemented several schemes and initiatives to make the company employee-friendly (e.g., 5-day work week).
• Certified as “Great Places to Work” by the Great Place to Work Institute of India.
• Qualified as one of the top 25 best companies to work for under the list of BFSI Companies in India.

Governance Achievements

• The Company is committed to having a gender diversity by having at least 30% women amongst its Board members.

Climate Goals & Targets

Environmental Challenges

• Challenges and impact of COVID-19.
• Severe second wave of Covid-19 in India created a challenging environment.
• Anticipated temporary decline in collections in Q1 FY21/22 due to intermittent lockdowns/restrictions.

Mitigation Strategies

• Accelerated write-offs and built additional COVID estimate in ECL in FY20/21.
• Focus on safeguarding the health of employees and customers.
• Close evaluation of the business impact of ongoing disruptions.
• Use of experience from FY20/21 to stabilize the business.
• Evaluation and support of borrowers using measures announced by RBI on 5 May 2021.

Supply Chain Management

Climate-Related Risks & Opportunities

Awards & Recognition

• M1C1 rating under Comprehensive Microfinance Grading system by CRISIL

Environmental Metrics

ESG Focus Areas

• Personnel
• Corporate Social Responsibility

Social Achievements

• Launched life insurance initiative through CreditAccess Life Insurance (CALI), becoming the first group to receive a license from the Indian regulator IRDAI to sell life insurance to the micro life insurance segment in India.
• Completed the full merger with Madura Microfinance Limited.
• CA Grameen maintained its position as the largest Non-Banking Financial Company (NBFC) - microfinance institution (MFI) in India.
• CA Grameen certified as one of the top 25 best companies to work for under the list of BFSI Companies in India.

Governance Achievements

• The legal structure of CreditAccess India N.V. changed to CreditAccess India B.V. on 25th November 2022.
• The Group has a dual level governance structure, the first level is at the Holding company and second level is at Operating company.
• Process Integration of Madura Micro Finance Ltd branches were transitioned to CA Grameen branch model.

Climate Goals & Targets

Environmental Challenges

• Aftermath of the COVID-19 pandemic
• Geopolitical tensions and economic fallout caused by the Russian invasion of Ukraine
• Intentional default by customers arising from external factors such as political interventions and community influence.

Mitigation Strategies

• Strong portfolio quality
• Business resiliency and continuity plan
• Scenario analysis
• Stringent credit policies for customer selection
• Stringent underwriting policies
• Systematic methodology in the selection of new geographies
• Stringent monitoring and quality operations through both field supervision and management review.

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: IFRS

Third-party Assurance: Baran Audit & Assurance Services B.V.