Climate Change Data

Environmental Metrics

ESG Focus Areas

• Customer focus
• Employee well-being
• Environmental impact
• Social responsibility
• Stakeholder engagement

Environmental Achievements

• Initiated measurement of environmental impact (carbon emissions, waste, water, etc.)

Social Achievements

• Provided free teleconsultation service during lockdown
• Created flexible payment options for corporate insurance plans
• Launched low-cost health products
• Paid approximately One billion Naira on claims related to EndSars unrest
• Maintained high customer satisfaction scores (75 points)

Governance Achievements

• CGRS compliant
• Annual board appraisal conducted by an independent consultant

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic impacting business operations and customer interactions
• Economic recession in Nigeria
• Decline in oil prices
• Civil unrest (EndSARS) causing damage to businesses
• Supply chain disruptions

Mitigation Strategies

• Adapted operations to remote work
• Invested in technology platforms
• Created flexible payment options
• Launched online vehicle inspection
• Optimized booking platform
• Introduced alternative payment channels
• Implemented system maintenance and upgrades

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: IFRS, Nigerian Insurance Act, NAICOM Guidelines, Companies and Allied Matters Act (CAMA) 2020, Financial Reporting Council of Nigeria Act 2011

Third-party Assurance: KPMG Professional Services

Awards & Recognition

• Most Outstanding Insurance Company of the decade