Climate Change Data

Environmental Metrics

ESG Focus Areas

• Community upliftment (health and hygiene, education, poverty, women empowerment, environmental sustainability)
• Employee well-being

Environmental Achievements

• Contributed to the ‘Clean Ganga Fund’ of the central government
• Ensuring environmental sustainability through agroforestry, conserving natural resources, and maintaining quality of soil, air and water

Social Achievements

• Consistently invested in community upliftment through the Aadhar Foundation
• Implemented work from home policies and ensured employee safety and well-being during the COVID-19 pandemic
• 86% of customers in FY 2020-21 were repeat customers

Governance Achievements

• Successfully completed its Initial Public Offer (IPO)
• Complied with applicable Secretarial Standards
• Established a Vigil Mechanism/Whistle Blower Policy

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic severely impacted the travel and tourism industry, resulting in a significant decline in gross booking revenue
• Highly competitive travel products and services sector
• Dependence on airline ticketing business for a significant percentage of revenue

Mitigation Strategies

• Implemented cost rationalisation and operational efficiency improvement initiatives, resulting in significant expense savings
• Undertook technology innovations to increase operational efficiencies (e.g., WhatsApp chatbot)
• Expanded product portfolio to include bus tickets, cab rentals, and railway tickets
• Focused on expanding hotel and holiday packages segment
• Leveraged existing travel agent network in Tier II and Tier III cities
• Invested in technology and product development to improve reliability and user experience
• Enhanced cross-selling opportunities and promoted brand recognition

Supply Chain Management

Climate-Related Risks & Opportunities

Awards & Recognition

• Best online travel booking site at the SATTE awards, 2020
• 'Best dealers Meet' at the 3rd edition of BW Applause experiential Marketing Summit & Awards
• 'World Business Leader' award at the Bizz Awards
• Certificate of 'tech companies to watch out for' by Business World
• Certificate for 'Best sales performance FY 2018-19' from Ukraine International Airlines
• 'Vistara Gold Partner Award' for FY 2018-19
• Certificate of Excellence for the 'Most trusted Brand in travel technology' at the Global Iconic Awards
• 'Best online travel portal' at the Asia Leadership Awards
• 'Most trusted travel planner' at the Ravishing Wedding Summit & Awards, 2019
• 'Best air ticketing company in India' at the International Achievement Award 2019
• 'Best Travel website and Booking applications' at the Times Travel Awards
• 'Customer centric Business award' from Business television India
• Certificate of recognition from Air Asia
• 'COO of the year' by Global Iconic Awards
• 'Indian Achievers Award' by the Indian Achievers Forum
• 'World Leader Businessperson' Award at the Bizz Awards

Environmental Metrics

ESG Focus Areas

• Environmental Sustainability
• Social Responsibility
• Corporate Governance

Environmental Achievements

• Implemented energy efficiency measures (LED lighting, water-efficient taps)
• Supports Go Green initiative (electronic document delivery, digital record-keeping)

Social Achievements

• Launched EMT Royale and EMT Pro programs for elite customers
• Introduced Save Now Buy Later (SNBL) scheme
• Launched 2.0 self-booking tool for corporates
• Launched EMTFAMILY program for shareholders
• Contributed ₹18.3 million to EaseMyTrip Foundation for CSR initiatives (green society and sports)
• Advanced Certificate Course in Travel and Tourism with scholarships

Governance Achievements

• Established a comprehensive internal control system
• Implemented a Whistle Blower Policy
• Established a CSR Committee
• Conducted annual performance evaluation of Board, Committees, and individual directors
• Complied with all requirements of SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015 and the Companies Act, 2013

Climate Goals & Targets

Environmental Challenges

• Slowdown in the global economy
• Seasonal fluctuations in the travel and tourism industry
• High competition in the travel products and services sector
• Concentration risk in airline ticketing business
• Keeping pace with evolving technology

Mitigation Strategies

• Driving strong business growth and implementing cost-saving measures
• Diversifying revenue streams (hotels, holiday packages, rail, bus, taxi)
• Expanding distribution network (websites, mobile apps, call centers, travel stores, agents)
• Prioritizing technology advancements and enhancing customer services
• Investing in technology infrastructure and innovation
• Diversifying product portfolio (bus tickets, cab rentals, railway tickets, international travel)

Supply Chain Management

Supplier Audits: 0%

Responsible Procurement

• Responsible procurement practices (prequalification criteria)

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: National Guidelines on Responsible Business Conduct (NGRBC)

Environmental Metrics

ESG Focus Areas

• Sustainability

Environmental Achievements

• Acquired a non-controlling ~13% stake in Eco Hotels and Resorts Limited, promoting sustainable practices within the hospitality sector.
• Partnered with BluSmart, India’s leading all-electric ride-hailing service, to promote eco-friendly travel solutions.

Social Achievements

• EaseMyTrip Foundation has been designated as the Smārak Särathi (Monument Mitra) for four of India’s prestigious historical monuments under the government’s Adopt a Heritage 2.0 programme.
• Collaborated with the Ministry of Rural Development to empower women in Self Help Groups across 800 districts through the Lakhpati Didi Yojana.
• Launched EasyDarshan – a dedicated platform for spiritual tourism and Explore Bharat – “Discover the Soul of India” – a transformative travel programme.

Governance Achievements

• Maintained a strong corporate governance framework, ensuring transparency and accountability.
• Implemented a Whistle Blower Policy.

Climate Goals & Targets

Environmental Challenges

• Supply chain disruptions due to the pandemic and geopolitical tensions.
• Highly competitive travel products and services sector.
• Seasonal variations in the travel and tourism industry.
• Significant reliance on its airline ticketing segment.
• Need to keep up with rapid technological advancements.

Mitigation Strategies

• Focussing on both business expansion and cost efficiency.
• Continuously enhancing its digital platforms to elevate user experience, broaden market reach, and diversify its revenue base.
• Strategically expanded its service offerings beyond hotels and travel packages.
• Developed a robust in-house technology team.
• Diversified its product offerings.

Supply Chain Management

Supplier Audits: 0%

Responsible Procurement

• Responsible procurement practices

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: NGRBC

Third-party Assurance: Not Applicable

Environmental Metrics

ESG Focus Areas

• Data privacy and Security
• Business Ethics and Governance
• Human Capital Development
• Diversity and Inclusion
• Community Care
• Carbon emissions
• Sustainable Operations and Infrastructure
• Travel Safety
• Sustainable Travel
• Quality Customer Experience

Social Achievements

• Focus on employee well-being and job satisfaction.
• Initiatives to promote diversity and inclusion.

Governance Achievements

• Establishment of a Code of Conduct.
• Implementation of a Whistleblower Policy.
• Transparent governance practices.

Climate Goals & Targets

Environmental Challenges

• Data privacy and security risks.
• Business ethics and governance risks.
• Carbon emissions.
• Sustainable operations and infrastructure.

Mitigation Strategies

• Comprehensive Risk Management policy and Risk Management Committee.
• Robust data protection measures and adherence to regulations.
• Incident response protocols.
• Code of Conduct and ethics training.
• Focus on energy efficiency measures and raising awareness about environmental sustainability.

Supply Chain Management

Responsible Procurement

• Responsible procurement practices. Vendors are assessed using prequalification criteria including social and environmental responsibility.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: NGRBC

Third-party Assurance: Not Applicable