Climate Change Data

Environmental Metrics

ESG Focus Areas

• Employees
• Responsible Citizenship
• Eco-efficient awareness

Environmental Achievements

• Significant reductions in water consumption (6%) and energy consumption (7%) in Brazil
• Implementation of rainwater recycling facilities in all new work centers in Brazil
• 70% reduction in paper towels through the installation of hand dryers in Brazil
• The reuse/recycling of 100% of electronic waste in Brazil

Social Achievements

• Recognized by Great Place to Work® as one of the 25 Best Multinational Workplaces in the World and as one of the 25 Best Multinationals to work for in Latin America
• Launched various professional development programs (Welcome Program, Atento Leadership University, Expert Trainer Program)
• Trained 46 customer relationship agents in RPA (Robotic Process Automation) technology consulting and programming

Governance Achievements

• Renewed its commitment to the ten principles of the UN Global Compact
• Received the distinction of Socially Responsible Company (SRC) in Mexico and Argentina
• Board of Directors was renewed in 2019 with the appointment of five new directors

Climate Goals & Targets

Environmental Challenges

• Difficult economic situations in Argentina and Brazil
• Deterioration of goodwill due to the crisis in Argentina and the adoption of the IFRS 16 accounting standards
• Global economic slowdown and political and economic uncertainties

Mitigation Strategies

• Launched the Change Agenda to improve profitability, accelerate next-generation services, and increase exposure to higher-margin markets
• Implemented initiatives to transform sales model, reduce costs, and focus on profitability
• Strengthened cash position and balance sheet by streamlining capital spending and other expenses

Supply Chain Management

Responsible Procurement

• Purchasing Policy, Principles and Action Protocols
• Supply Chain Principles (Corporate Standard N-2)

Climate-Related Risks & Opportunities

Physical Risks

• Natural events, including pandemics

Reporting Standards

Frameworks Used: GRI Standards

Certifications: ISO 140001 (Peru - Ate and Callao centers), Nivel III Sistemas de Gestión Ambiental (Colombia - T elares and Royal headquarters), ISO 56002 (2020)

Third-party Assurance: Auren Consultores

UN Sustainable Development Goals

• SDG 3
• SDG 4
• SDG 5
• SDG 8
• SDG 10
• SDG 12
• SDG 13
• SDG 16

Atento’s social responsibility management is structured around three core ideas: Focus on employees, Responsible citizenship, Eco-efficient awareness

Awards & Recognition

• Top Employer (Spain and Brazil)
• One of the World’s 25 Best Multinational Workplaces (Great Place to Work®)
• One of the Top 25 Multinationals in Latin America (Great Place to Work®)
• BPO supplier of the decade (Brazil)
• Various awards in collaboration with clients

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Reduced water consumption by 26% in absolute terms compared to 2019.
• 60% of energy consumed in 2020 came from renewable sources.
• Reduced paper consumption (though exact figures not provided due to lack of 2019 data).

Social Achievements

• Successfully transitioned over 82,000 employees to remote work within two months.
• Achieved the highest customer satisfaction rating in Atento's history.
• 65% of the workforce is female.

Governance Achievements

• Zero cases of non-compliance with regulations in 2020.
• Successfully completed debt refinancing.
• Launched Investor Relations Newsletter.

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic and its impact on business continuity and employee well-being.
• Maintaining communication and collaboration during remote work.
• Economic fluctuations affecting clients' businesses.

Mitigation Strategies

• Implemented Work At Home Agent (WAHA) model for remote work.
• Developed Atento APP for improved communication.
• Adapted services to meet clients' evolving needs, including entering new markets (health, entertainment, e-commerce).

Supply Chain Management

Responsible Procurement

• Purchasing Policy with ethical and economic requirements.
• Supply Chain Principles in Corporate Standard N-2.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards

Certifications: ISO 56002 (Innovation Management), NBR 16001 (Brazilian Social Responsibility)

Third-party Assurance: European Quality Assurance Spain S.L (EQA) - Limited assurance

UN Sustainable Development Goals

• SDG 3
• SDG 4
• SDG 5
• SDG 8
• SDG 10
• SDG 12
• SDG 13
• SDG 16
• SDG 17

Atento's activities and operations contribute to these SDGs.

Awards & Recognition

• Top Employers Certification (Spain and Brazil)
• As melhores da Dinheiro (Brazil)
• Study on Women in Leadership (Brazil)
• Época Negócios 360 Magazine (Brazil)
• Best company to work for, according to Forbes (Spain)
• Best World Place awarded by Computrabajo (Mexico)
• Silver trophy at the LATAM awards for Best Social Responsibility Strategy

Environmental Metrics

ESG Focus Areas

• Climate Change
• Diversity & Inclusion

Environmental Achievements

• Reduced carbon footprint by 6.6% (19kg of CO2 less per employee)
• Reduced electricity consumption by 11% vs. 2021
• Reduced paper consumption by 51% compared to the previous two years
• Reduced water consumption by 40% in the last two years

Social Achievements

• 53% of management positions held by women
• 65.5% of Atento's positions globally held by women
• Developed a customer experience service using sign language, answering over 1000 calls in 2021
• Atento Impulsa Plan in Spain to raise awareness of disability inclusion
• 54% of the global workforce is under 30 years old

Governance Achievements

• Adheres to the UN Global Covenant on Human Rights
• Implemented an integrity policy including an anti-corruption guide

Climate Goals & Targets

Supply Chain Management

Climate-Related Risks & Opportunities

Environmental Metrics

ESG Focus Areas

• Climate Change
• Diversity & Inclusion
• Governance
• Ethical Behavior
• Employee Well-being
• Community Investment
• Cybersecurity
• Data Protection

Environmental Achievements

• Reduced carbon footprint emissions (Scope 1 & 2) by 26.7% (2021 vs 2022), and ~30% since 2020.
• Increased renewable energy use to 64% of total energy consumed.
• Reduced electricity consumption by 5% (2021 vs 2022).
• Achieved Platinum LEED Certification in Elemento building in Colombia.
• Implemented efficiency and minimum waste initiatives in different locations.
• Reforestation actions in Brazil and Mexico.
• Disposed of approximately 9 tons of recyclable materials through a circular economy partnership.

Social Achievements

• Launched and supported various diversity and inclusion initiatives, including Allied Groups, DNA Talks, REDI program, and others.
• Achieved ISO 26000 certification for Social Responsibility in multiple locations.
• Supported WAHA program (Work At Home Agent), improving work-life balance.
• Provided 30,601,724 hours of training.
• 91% of employees are permanently hired.
• 54.6% women representation in Management positions.
• Various employee well-being initiatives, including mental health campaigns and support programs.
• Community investment initiatives, including donations, volunteering, and partnerships with NGOs.

Governance Achievements

• Adherence to the UN Global Compact on Human Rights since 2011.
• Implemented anti-corruption and ethical code training.
• Established a Global Compliance Committee.
• Implemented an Integrity Policy, including an Anti-Corruption guide.
• Established a Whistleblower Channel.

Climate Goals & Targets

Environmental Challenges

• Increased paper and water consumption due to employees returning to the office.
• Data limitations in calculating Scope 3 emissions.

Mitigation Strategies

• Developing new plans to reduce paper and water consumption in 2023.
• Improving commuting survey methodology for more accurate Scope 3 emission estimations.
• Continuing to promote digitalization of processes to achieve a 0-paper policy.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Purchasing Policy with ethical, sustainable, and economic requirements; Due Diligence for high-risk suppliers; Social Responsibility Terms requiring respect for human rights.

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI Standards

Certifications: ISO 26000 (Social Responsibility), ISO 56002 (Innovation Management), LEED Platinum (Elemento building, Colombia), NBR 16001 (Social Responsibility, Brazil)

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Atento's strategy and execution are aligned with the UN Sustainable Development Goals (SDGs).

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Sustainalytics ESG Risk Rating (Low Risk); Top Employer Brazil; Best companies to work for (Forbes, Computrabajo); various other awards and recognitions.

Environmental Metrics

ESG Focus Areas

• Environment
• Social
• Governance

Environmental Achievements

• Reduced carbon footprint by 32.6% since 2020
• Reduced Scope 1 emissions by 11.65%
• Reduced electricity consumption by 5% compared to 2022
• 60% of total energy consumption from renewable sources
• Reduced paper consumption by 17.8%

Social Achievements

• 65% female representation in workforce, 50.97% in management
• 4,752 internal promotions
• 91.9% permanent contracts
• Over 43.1 million hours invested in training (25% more than in 2022)
• Launched first global blood donation campaign (700+ contributors)

Governance Achievements

• Adherence to the United Nations Global Compact since 2011
• Robust compliance framework including Global Compliance Committee, integrity policies, whistleblowing channel, and ethics training
• Abides by NIST cybersecurity principles

Climate Goals & Targets

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: UN Global Compact

Certifications: ISO 56002 Innovation Management Certification

Awards & Recognition

• Forbes: One of the 100 best companies to work for in Spain in 2023
• Great Place to Work®: One of the 25 best companies to work for worldwide