Climate Change Data

Environmental Metrics

ESG Focus Areas

• Protecting Our Environment
• Caring for Our People
• Creating Values for Our Customers
• Staying Integrity in Our Business

Environmental Achievements

• Established an environmental management system (EMS) following ISO 14001 standard.
• Implemented policies to minimize emissions from company vehicles and solid waste.
• Implemented policies for efficient use of electricity, water, and paper.

Social Achievements

• Provided a healthy and safe working environment with fire contingency plans and regular inspections.
• Organized regular recreational activities to foster employee well-being.
• Offered comprehensive training opportunities and career development programs.
• Established a comprehensive appraisal system to assess employee performance.

Governance Achievements

• Established an anti-corruption and anti-bribery management system.
• Implemented a whistle-blowing system.
• Established an information security management system (ISMS) certified under ISO 27001.

Climate Goals & Targets

Environmental Challenges

• Minimizing environmental impact from company vehicles and solid waste.
• Efficient use of resources (electricity, water, paper).

Mitigation Strategies

• Policies to minimize emissions from company vehicles (high-quality fuel, regular maintenance, idling engine restrictions, public transport encouragement).
• Waste management policy (sorting waste into recyclable, non-recyclable, and hazardous; proper handling procedures).
• Resource use policy (high-efficiency appliances, switching off equipment, optimized air conditioning temperature, water pipe maintenance, water-efficient taps, electronic communication, paper reuse, double-sided printing).

Supply Chain Management

Responsible Procurement

• Supplier Code of Conduct (CoC) covering human rights, health & safety, environmental stewardship.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: HKEx ESG Reporting Guide

Certifications: ISO 14001, ISO 9001, ISO 27001

Environmental Metrics

ESG Focus Areas

• Customer privacy
• Product quality and safety
• Customer satisfaction
• Labour rights
• Intellectual properties
• Employee development
• Occupational health and safety
• Supply chain management

Environmental Achievements

• Implemented an environmental management system (EMS) in conformity with ISO 14001.
• Reduced air pollutants emitted to the atmosphere through company vehicle policy and maintenance.
• Established a solid waste management policy for proper handling and disposal of hazardous and non-hazardous waste.

Social Achievements

• Organized a 10-kilometer charity walk, raising funds for the China Children and Teenagers’ Fund.
• Provided comprehensive medical check-ups for employees.
• Offered internal and external training opportunities to employees.

Governance Achievements

• Developed strict policies and a management system to safeguard customer privacy and intellectual property.
• Implemented an anti-corruption and anti-bribery policy and management system.
• Established a comprehensive whistle-blowing system.

Climate Goals & Targets

Environmental Challenges

• Minimizing environmental pollution and resource consumption.
• Maintaining high standards in supply chain management.
• Ensuring customer satisfaction.

Mitigation Strategies

• Implemented EMS, company vehicle policy, and solid waste management policy.
• Developed a comprehensive supplier management system and Supplier’s Code of Conduct.
• Constantly interacted with customers, reviewed their feedback, and implemented customer complaint handling procedures.

Supply Chain Management

Supplier Audits: Strict assessment of new and existing suppliers every six months.

Responsible Procurement

• Supplier’s Code of Conduct covering human rights, labour practices, environmental, health and safety.

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: HKEx ESG Reporting Guide

Certifications: ISO 14001, ISO 9001, ISO 27001

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Environment
• Social
• Governance

Environmental Achievements

• Implemented an environmental management system (EMS) accredited with ISO 14001:2015 in Beijing headquarters.
• Reduced unleaded petrol consumption from 1,045 L in 2018 to 825 L in 2019.
• Organized a green hiking activity for employees to raise awareness of waste handling and environmental protection, donating RMB 30,000 to the Red Cross Society of China.

Social Achievements

• Implemented an occupational health and safety (OHS) management system following ISO 45001 in Beijing headquarters.
• Provided competitive remuneration and benefits packages to employees, including social insurance coverage.
• Established a comprehensive training management system to provide various learning and career development opportunities for employees.
• Organized various staff activities and events to promote work-life balance.

Governance Achievements

• Implemented a standardized supplier management system and procurement management procedure.
• Formulated a CSR policy and anti-corruption and anti-bribery management procedure to guide corporate decision-making and ensure compliance with relevant laws and regulations.
• Established a whistle-blowing system to report suspected impropriety or unethical conduct.

Climate Goals & Targets

Environmental Challenges

• Limited data on waste generation in 2018, expanded data collection in 2019 to include branches in Guangzhou, Hefei, and Chongqing.

Mitigation Strategies

• Continued efforts to enhance waste-related data collection and disclosure.

Supply Chain Management

Supplier Audits: At least once a year

Responsible Procurement

• Supplier selection and performance assessment
• Procurement management process
• Supplier’s Code of Conduct outlining principles and requirements for labor practices, human rights, environmental, health and safety management, and legal compliance.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: HKEx ESG Reporting Guide

Certifications: ISO 9001:2015, ISO/IEC 27001:2013, ISO 14001:2015, ISO 45001

Third-party Assurance: Not disclosed

Awards & Recognition

• High-tech Enterprise Certification (2019)

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Established an ISO14001 accredited environmental management system (EMS) in the Beijing headquarters since 2015.
• Achieved zero environmental-related pollution, complaint or prosecution in 2021.
• Reduced gasoline consumption from 825.00 L in 2020 to 335 L in 2021.
• Reduced water consumption from 282.79 m3 in 2020 to 266.22 m3 in 2021.

Social Achievements

• Maintained a 100% OHS training rate for critical positions and zero major safety accidents.
• Implemented a comprehensive management system to ensure service and product quality.
• Provided competitive salary, statutory holiday, annual leave, sick leave, maternity leave, paternity leave, marriage leave, compassionate leave, lactation leave, overtime work compensation, and social insurance coverage to full-time employees.
• Achieved > 95% customer satisfaction rate and 100% rate of problems solved on time.

Governance Achievements

• Established an effective ESG governance structure with a Board, ESG Leading Committee, ESG Management Sub-committee, and ESG Implementation Sub-committee.
• Implemented an Information Security and Information Technology Service Management System certified with ISO/ IEC 27001:2013.
• Established a whistle-blowing system to report suspected misconduct.

Climate Goals & Targets

Environmental Challenges

• Climate physical risks (acute and chronic): Increasing severity and frequency of extreme weather events may impact properties and assets, leading to operational disruptions.
• Widespread diseases risk: Outbreaks may affect workforce health and safety, lowering productivity.
• Retention and human resources risk: Difficulty retaining skilled workforce may negatively impact service performance and future growth.

Mitigation Strategies

• Developed a typhoon contingency guideline and conduct annual drills.
• Set up a work resumption plan for COVID-19 and implemented comprehensive pandemic prevention measures.
• Maintained good employee relations through a complaint mechanism, fair performance appraisal system, and training opportunities.

Supply Chain Management

Supplier Audits: 100%

Responsible Procurement

• Standardized supplier management system
• Supplier’s code of conduct (CoC)
• Anti-bribery and anti-corruption agreement

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events (typhoons, floods)

Transition Risks

• Stringent policy disclosure requirements

Reporting Standards

Frameworks Used: HKEx ESG Reporting Guide

Certifications: ISO 45001:2018, ISO 9001:2015, ISO/IEC 20000-1:2011, ISO/IEC 27001:2013

Environmental Metrics

ESG Focus Areas

• Environmental
• Health and safety management
• Employee caring
• Product responsibility
• Business integrity
• Supply chain management

Environmental Achievements

• Reduced GHG emission intensity by 37.5% compared to 2019 baseline.
• Reduced energy consumption intensity by 18% compared to 2019 baseline.
• Reduced water consumption intensity by 52% compared to 2019 baseline.
• Zero environmental-related pollution, complaints, or prosecutions.

Social Achievements

• Implemented comprehensive management system.
• Performed risk awareness training within the Group.
• Established positive corporate culture, provided proper skills training to employees.
• Improved promotion systems, ensured employees’ legal rights and interests were protected.
• Achieved 100% OHS training rate for critical positions and zero major safety accidents.
• Achieved >95% customer satisfaction rate and 100% on-time problem resolution rate.

Governance Achievements

• Organised anti-corruption training for directors (5 hours) and general staff (5 hours).
• Implemented a whistle-blowing system.
• No legal cases regarding corrupt practices during the reporting period.

Climate Goals & Targets

Environmental Challenges

• Increasing severity and frequency of extreme weather events.
• Risk of widespread diseases (COVID-19).
• Competition risk.
• Customer data protection and privacy.

Mitigation Strategies

• Developed a typhoon contingency guideline and conduct annual drills.
• Established a work resumption plan and pandemic control task force for COVID-19.
• Implemented an Information Security and Information Technology Service Management System certified with ISO/IEC 20000-1:2018 and ISO/IEC 27001:2013.
• Established various policies to protect customer data and confidential information.

Supply Chain Management

Supplier Audits: 100%

Responsible Procurement

• Supplier management system
• Supplier’s Code of Conduct
• Anti-bribery and anti-corruption agreement

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events (typhoons, floods)

Transition Risks

• More stringent policy disclosure requirements

Reporting Standards

Frameworks Used: HKEx “ESG Reporting Guide”

Certifications: ISO 14001, ISO 9001:2015, ISO/IEC 20000-1:2011, ISO/IEC 27001:2013, ISO 45001:2018

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Achieved 96% progress towards reducing GHG emission intensity by 20% compared to the 2019 baseline by 2025.
• Achieved 100% progress towards reducing water consumption intensity by 10% compared to the 2019 baseline by 2025.
• Zero environmental-related pollution, complaints, or prosecutions in 2023.

Social Achievements

• Implemented a comprehensive benefits package for full-time employees.
• Established a complaint mechanism to safeguard employee rights.
• Implemented an OHS management system certified according to ISO 45001:2018.
• Achieved 100% OHS training rate for critical positions and zero major safety accidents.
• Organized employee outings and team-building activities.
• Provided training programs covering various topics, including AI, 5G technology, and Loglyst.

Governance Achievements

• Established an ESG governance structure with a leading committee and sub-committees.
• Implemented a systematic risk control system.
• Implemented measures to prevent, detect, and eradicate corruption and bribery.
• Established a whistle-blowing system to promote the reporting of suspected misconduct.
• Adhered to relevant laws and regulations regarding intellectual property rights.

Climate Goals & Targets

Environmental Challenges

• Competition risk in the APM industry.
• Information technology security and access risk.
• Employment risk due to rapid technological advancements.
• Risk of changing consumer needs.
• Climate-related risks (physical and transition).

Mitigation Strategies

• Holding certifications for Information Security and IT Service Management System (ISO/IEC 20000-1:2018 and ISO/IEC 27001:2013) and providing employee training.
• Establishing an information security management team and policies to protect customer data.
• Providing a dynamic work environment and competitive compensation packages to attract and retain employees.
• Implementing an annual customer survey to understand changing consumer needs.
• Conducting assessments and evaluations of physical and transition climate-related risks and implementing mitigation measures (e.g., regular training on climate-related emergencies, monitoring carbon emission profile).

Supply Chain Management

Supplier Audits: At least once a year

Responsible Procurement

• Standardized supplier management system
• Supplier’s Code of Conduct
• Anti-bribery and anti-corruption agreement

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather
• Floods

Transition Risks

• More stringent policy disclosure requirements

Reporting Standards

Frameworks Used: HKEx ESG Reporting Guide

Certifications: ISO 14001, ISO 45001, ISO 9001:2015, ISO/IEC 20000-1:2011, ISO/IEC 27001:2013