Climate Change Data

Environmental Metrics

ESG Focus Areas

• Ethics and Integrity
• Governance
• Stakeholder Engagement
• Economic Performance
• Market Presence
• Procurement Practices
• Anti-Corruption
• Anti-Competitive Behavior
• Materials
• Energy
• Employment
• Labor/Management Relations
• Occupational Health & Safety
• Training & Education
• Diversity and Equal Opportunity
• Non-Discrimination
• Freedom of Association and Collective Bargaining
• Security Practices
• Supplier Social Assessment
• Customer Health and Safety
• Marketing and Labeling
• Customer Privacy
• Socioeconomic Compliance

Climate Goals & Targets

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI

Environmental Metrics

ESG Focus Areas

• Data Privacy and IT Security
• Employee Relations
• Supply Chain
• Health and Safety
• Diversity and Inclusion
• Climate Change
• Local Community Engagement

Social Achievements

• Roll-out of Dufry Connect, a digital HR platform, increasing the breadth and depth of employee-related information.

Environmental Challenges

• Uncertainty regarding the financial implications of climate change regulations on business processes.
• Seasonal employment patterns impacting turnover figures.

Mitigation Strategies

• Employing the same staff year after year where possible for seasonal contracts.
• Sourcing products from a reliable supply base to ensure product safety.

Supply Chain Management

Responsible Procurement

• Focus on preventing issues by sourcing products from a reliable supply base.

Climate-Related Risks & Opportunities

Transition Risks

• Stricter regulatory requirements due to climate change.

Opportunities

• Stricter regulatory requirements due to climate change could eventually be an opportunity for some of our operations.

Reporting Standards

Frameworks Used: GRI Standards Core Option

Environmental Metrics

ESG Focus Areas

• Customer Focus
• Protecting Environment
• Employee Experience
• Trusted Partner

Environmental Achievements

• Implemented plastic bags decommissioning plan with expected completion in 2021-2022
• Mapped Dufry's GHG emissions including data from operations representing 64% of our global sales as well as the vast majority of the logistics network
• Strengthened corporate Environmental Management System to support environmental strategy development
• Reduced plastic usage by 7.3 tons per annum once the substitution of the single-use plastic bags is fully completed.

Social Achievements

• Successfully completed re-certification of Equal Salary Certification in Switzerland
• Realigned training and development program for employees
• Expanded internal communication channels to improve reach to non-desktop employees
• Adapted health & safety store and office protocols to protect employees and customers in the context of the COVID-19 pandemic
• Initiated evolution process of our initiative to extend its scope to diversity and inclusion
• 75% of staff responded that they were satisfied working for Dufry (vs. the retail industry average of 63%), and 78% would recommend Dufry as a place to work (2019 survey).

Governance Achievements

• Implementation of strong ESG Governance structure
• Development of Dufry Sustainability Strategy
• Update of Dufry’s Code of Conduct and public disclosure of the Supplier Code of Conduct
• Implementation of the Lead Independent Director function (appointed in July 2019), supervising the Group´s ESG engagement at the Board of Director level
• Setup of a dedicated ESG Committee (in September 2020), led by the CEO and representing all key functions of the company.

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic impacting operations and necessitating workforce reductions.
• Limited direct influence on energy consumption in stores due to reliance on third-party owned premises.
• Challenges in reducing paper consumption in offices.
• Uncertainty and lack of visibility regarding the speed of recovery of air traffic.

Mitigation Strategies

• Early retirement schemes, holding off on seasonal staff employments, government support programs and the reduction of positions across Dufry’s global operations.
• Progressive re-incorporation of furloughed staff as travel activities recover.
• Focus on supply chain & logistics, own office premises and in the planning of new stores or in the refurbishment efforts of existing shops for energy-saving and emission reduction.
• Implementation of automatic switch off for lighting and heating systems, presence detector activators and staff awareness campaigns in Dufry offices.
• Encouraging employees to use alternatives to travel and promoting more environmental alternatives for daily commuting.

Supply Chain Management

Supplier Audits: Over 40% of Dufry's sales volume covered in 2018; re-engagement process planned for 2021.

Responsible Procurement

• Dufry Supplier Code of Conduct, outlining requirements for human rights, environment, health & safety, and labor standards.

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI Standards, Core Option

Certifications: Equal Salary Certification (Switzerland)

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• SDG 3
• SDG 5
• SDG 7
• SDG 8
• SDG 9
• SDG 12
• SDG 13
• SDG 14
• SDG 15
• SDG 16

Information on respective GRI and SDG indicators included in corresponding sections.

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Skytrax Best Airport Shopping (Heathrow Airport, 11 consecutive years)
• Frontier Award (World Duty Free and Heathrow Airport for joint marketing campaign)

Environmental Metrics

ESG Focus Areas

• Customer Focus
• Employee Experience
• Protecting Environment
• Trusted Partner

Environmental Achievements

• Defined Science Based Target Initiative (SBTi)-based reduction targets for Scopes 1, 2 & 3 emissions.
• Developed Environmental Management Guidelines.
• Launched sustainable product identification initiative, including over 550 products in 171 shops across 128 airports.
• Plastic bags substitution initiative in progress in 15 countries.

Social Achievements

• Global HR policy updated with respect to overall remuneration system and working conditions.
• Roll-out of employee communication tool – Beekeeper – to connect with non-desktop staff, reaching over 80% of our headcounts.
• Equal Salary Certification renewed for our Switzerland operation.
• Diversity & Inclusion (D&I) survey covering 70% of global employee base executed in 2021 to identify opportunities to further evolve D&I engagement and develop targeted initiatives.
• Over 2,300 Dufry employees involved in the sale of alcohol products obtained the DFWC accreditation as Responsible Retailer of Alcohol products.

Governance Achievements

• Implementation of sustainability strategy supervised by highest governance bodies.
• ESG engagement fully integrated in company strategy.
• Included in SXI Sustainability 25 Index of the SIX Swiss Exchange as of September 2021.
• Recertification of Supplier Code of Conduct reaching 56% of Group purchasing volume.
• Appointment of Chief Diversity & Inclusion Officer.

Climate Goals & Targets

Environmental Challenges

• Limited direct influence on energy consumption in stores due to third-party owned premises and highly regulated environments.
• Challenges in reducing paper consumption in offices.
• Guaranteeing equality in developing countries where the Group operates.

Mitigation Strategies

• Increased stakeholder dialogue with airports and supply chain to explore opportunities to reduce environmental impact.
• Implementation of local initiatives to reduce paper and other office material consumption.
• Close monitoring of countries to ensure equal opportunities to all staff.
• Established supplier engagement program to support achievement of emission reduction target.
• Developed Environmental Management Guidelines to ensure the application of the precautionary principle and place the environment at the center of our decision-making process.

Supply Chain Management

Supplier Audits: Recertification of Supplier Code of Conduct reaching 56% of Group purchasing volume in 2021.

Responsible Procurement

• Supplier Code of Conduct

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI Standards: Core Option

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• 3.9
• 7.2, 7.3
• 8.4
• 12.2, 12.4
• 13.1
• 14.3
• 15.2
• 16.3
• 5.2
• 8.8
• 12.8
• 16.1, 16.3, 16.10
• 3.3, 3.5, 3.7, 3.8
• 4.3, 4.4, 4.5
• 5.1, 5.5
• 8.2
• 8.5, 8.6, 8.8
• 10.3
• 16.7
• 5.2, 5.3, 5.5, 5.7
• 8.1, 8.2, 8.3, 8.8
• 9.1, 9.4, 9.5
• 16.1, 16.3, 16.5, 16.6, 16.7

The report mentions alignment with several UN SDGs throughout various sections, relating to environmental protection, social responsibility, and good governance.

Sustainable Products & Innovation

• Sustainable product identification initiative.

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Product sustainability & safety
• Customer service & safety
• Employee retention
• Diversity & Inclusion
• Emissions and consumption
• Sustainable logistics & supply chain

Environmental Achievements

• Definition of emission reduction targets for scopes 1, 2 & 3, validated by SBTi

Social Achievements

• Conduct second diversity & inclusion survey
• Develop a new community engagement strategy

Governance Achievements

• Develop the Dufry’s first TCFD Report for 2022

Climate Goals & Targets

Environmental Challenges

• Not disclosed

Mitigation Strategies

• Not disclosed

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: TCFD

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Water
• Biodiversity
• Supporting communities
• Climate change
• Energy and emissions
• Waste and packaging
• Supply chain management
• Talent recruitment, engagement and retention
• Health and well-being
• Employee training and development
• Diversity, Equity & Inclusion
• Human rights
• Product quality and safety
• Sustainable sourcing & traceability
• Healthy and sustainable choice

Social Achievements

• In 2023, 118 complaints related to incidents of discrimination have been received through formal reporting channels and reviewed from the Group. Among them, only 28 emerged as confirmed incidents of discrimination and for all of them the Group has designed the most appropriate remediation plan.

Governance Achievements

• During 2023, Avolta didn’t have any confirmed incident of corruption
• During 2023, Avolta didn’t have any legal action for anticompetitive behaviour, antitrust or monopoly practices

Climate Goals & Targets

Environmental Challenges

• The information is unavailable/incomplete. Avolta is committed to improve its management and monitoring practices related to water, aiming at collecting and providing quantitative performance indicators in future reporting years.

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI