Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Reduced paper usage by 24.8% (3,397 tons) through 100% digital waybill adoption.
• Reduced plastic usage by approximately 105 tons through the use of 35 million eco-friendly express satchels.
• Reduced carbon dioxide emissions by roughly 85,000 tons through the use of 5,560 high-capacity trailers.
• Reduced carbon dioxide emissions by almost 15,000 tons through network integration, saving 4.3 million liters of fuel.

Social Achievements

• Provided job opportunities to about 700,000 people.
• Built over 20,000 rural delivery service stations.
• Launched the “Agricultural Excellence” project, helping farmers sell over 4.3 million kilograms of fresh produce, generating over RMB35 million of revenue.
• Participated in multiple public welfare projects, including supporting local education, helping underprivileged populations, and delivering winter clothes to Tibet.

Governance Achievements

• Established a dedicated team of 433 safety personnel carrying out 360-degree safety reviews.
• Delivered approximately 12,900 safety training sessions, with staff participating more than 782,000 times.
• Upgraded information security management system, obtaining ISO 27001 certification.
• Implemented ISO 9001 quality management system, resulting in improved customer satisfaction and on-time delivery rates.

Climate Goals & Targets

Environmental Challenges

• Difficult door-to-door parcel dispatch in rural areas due to sparse population and complex road traffic.
• High distribution costs for farmers selling agricultural products online.

Mitigation Strategies

• Set up over 20,000 “Neighborhood” rural service stations to improve last-mile delivery.
• Launched the “Agricultural Excellence” project, providing one-stop supply chain and logistics solutions for farmers, including subsidies for express fees and rural delivery outlets.
• Provided transportation subsidies to increase the frequency of truck deliveries in remote areas.

Supply Chain Management

Responsible Procurement

• Promotion of green express packaging

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: Global Reporting Initiative (GRI) G4, CASS-CSR4.0, GB/T36001-2015, GB/T36002-2015

Certifications: ISO 27001, ISO 9001:2015

Third-party Assurance: DNV GL

Sustainable Products & Innovation

• Eco-friendly express satchels
• Reusable sorting bags
• Parcel recycling boxes

Awards & Recognition

• 2019 Social Responsible Brand

Environmental Metrics

ESG Focus Areas

• Environment
• Social
• Governance

Environmental Achievements

• Received DNV’s certification of Environmental Management System (EMS) under ISO 14001.
• Utilized over nine million eco-friendly sorting bags with each being reused over 31 times.
• Digital waybill adoption rate for BEST Express reached nearly 100%.
• Freight and Express shared storage space of over 3.3 million cubic meters, covering 1,596 routes and saving about RMB286 million towards transportation costs.

Social Achievements

• Delivered over 1,000 tons of relief materials for free and opened up green channels to transport donated materials received from charities abroad.
• Listed among the Top 100 in "2020 China's Best Employers during COVID-19" by Hurun Report.
• BEST Charity invested a total of 1.85 million to organize and participate in nearly 20 charitable activities.
• Agricultural Excellence project helped local farmers from over 30 regions generate over 65 million yuan of revenues.
• BEST Express (Thailand) donated medical equipment worth more than 1.5 million baht to hospitals and distributed masks and free food to the poor in Bangkok.

Governance Achievements

• Established and improved safety supervisor teams with full-coverage management.
• Formulated BEST Anti-Corruption Regulations with a "zero tolerance" policy towards corruption.
• Established a Clean Governance Supervision Department to investigate corruption and serious violations of disciplines.
• BEST Freight and BEST Supply Chain switched to the ISO9001 quality management system certified by DNV.

Climate Goals & Targets

Environmental Challenges

• Supply chain disruptions due to COVID-19 pandemic and extreme weather.
• High volume of parcels requiring efficient processing.

Mitigation Strategies

• Mobilized transportation resources for pandemic prevention and control.
• Introduced the Freight industry's first fully automated sorting line to increase efficiency and reduce damage.
• Developed Digital Route Management Platform to optimize routes and improve transportation efficiency.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: Global Reporting Initiative (GRI) G4, CASS-CSR4.0, GB/T36001-2015, GB/T36002-2015

Certifications: ISO 14001 (BEST Express), ISO 9001 (BEST Freight, BEST Supply Chain, BEST Express Fujian & Hebei Branches)

Awards & Recognition

• Top 500 Private Enterprise in China
• China's Top 100 Private Service Enterprises

Environmental Metrics

ESG Focus Areas

• Environment
• Community
• Customers & Clients
• Workplace
• Corporate Governance

Environmental Achievements

• Adopted C-link system to manage vehicles, resulting in less energy consumption and exhaust gas emissions.
• Implemented blockchain-based paperless transportation, saving over RMB460,000 and abating 80 tons of carbon emissions by reducing paper consumption.

Social Achievements

• Provided free delivery of supplies during the Henan and Yunnan disasters.
• Donated computers and fresh milk to needy families and sick children in Vietnam.
• Donated RMB50,000 for procurement and delivery of supplies to earthquake-affected areas in Yunnan.
• Supported local orchard farmers in Thailand by delivering eight tons of mangosteen.
• Donated daily necessities and medical supplies worth around THB 2million (RMB382,511) in Thailand.

Governance Achievements

• Established and improved safety supervisor teams, conducting 8,087 safety activities and training 377,240 people.
• Completed 177 Quality Control Circle projects and 34 Lean Six Sigma projects.
• BEST Freight and BEST Supply Chain certified by DNV.

Climate Goals & Targets

Environmental Challenges

• Supply chain disruptions due to the COVID-19 pandemic and natural disasters (Henan floods, Yunnan earthquake).

Mitigation Strategies

• Established emergency groups to manage safety inspections and relief efforts.
• Mobilized transportation resources nationwide to deliver supplies to those in need.
• Leveraged logistics resources for disaster reconstruction.
• Implemented the C-link system for efficient vehicle management and emergency response.

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI G4, CASS-CSR4.0, GB/T36001-2015, GB/T36002-2015

Certifications: DNV (BEST Freight and BEST Supply Chain)

Environmental Metrics

ESG Focus Areas

• Corporate Governance
• Fair Practice
• Corporate Culture
• Green Logistics
• Clients
• Community

Environmental Achievements

• Reduced paper consumption by 8.5 million A4 sheets, decreased material costs by 700,000 RMB, cut down on labor and storage space costs by 1.5 million RMB, lowered carbon emissions by 108 tons
• Replaced over 90% of oil-fueled forklifts with electric alternatives, saving up to 70,000 liters of diesel fuel annually

Social Achievements

• Launched the "NEO Training Program" for new employees
• Partnered with over 100 colleges and universities for school-enterprise cooperation
• Provided free physical examinations for employees annually
• Donated 210,000 RMB to support children with cleft lip and palate
• Partnered with the local Yuvabadhana Foundation in Thailand to launch a public welfare project called "Nurturing Children's Dreams"
• Built ten concrete bridges in the Mekong Delta, Vietnam

Governance Achievements

• Established an audit committee, a compensation committee, and a corporate governance and nominating committee
• Implemented BEST Anti-Corruption Regulations with a "zero tolerance" policy towards corruption
• Established a strict supplier selection and management process

Climate Goals & Targets

Environmental Challenges

• Not disclosed

Mitigation Strategies

• Not disclosed

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Implemented "BEST Supplier Management Measures," "BEST Supplier Quality Management Measures," and "BEST Key Equipment Major Change Control Procedures"

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI G4, CASS-CSR4.0, GB/T36001-2015, GB/T36002-2015

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed