Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental Protection
• Patient Care and Safety
• Employee Well-being
• Anti-corruption
• Community Engagement

Environmental Achievements

• Implemented measures to reduce GHG emissions, medical waste, medical wastewater, waste gas, and domestic waste in compliance with environmental regulations.
• Established a sewage treatment station to treat medical wastewater before discharge.
• Implemented resource conservation measures such as energy-efficient lighting and water-saving faucets.

Social Achievements

• Responded quickly to the COVID-19 pandemic with various measures, including setting up fever clinics and isolation wards.
• Established a complete medical service quality management system, including 18 core medical quality safety systems.
• Provided comprehensive training programs for employees, including nursing and doctor training.
• Launched the “333 Talent Training Program” for nursing staff.
• Established a home care service center and provided over 700 home care services.
• Organized 37 sessions of emergency medical knowledge publicity and first-aid skill training for the community.
• Conducted 30 sessions of providing health education and seeing patients on a volunteer basis, benefiting over 5,150 people.

Governance Achievements

• Developed anti-corruption policies and procedures, including a fraud reporting hotline and email account.
• Implemented strict measures to prevent commercial bribery and fraud.
• No corruption, bribery, or fraud complaints received in 2020.

Climate Goals & Targets

Environmental Challenges

• Shortage of protective supplies during the early days of the COVID-19 pandemic.
• Managing medical waste effectively.
• Maintaining high patient satisfaction levels.

Mitigation Strategies

• Developed reasonable shift schedules and distributed protective supplies daily to ensure adequate supply to medical staff.
• Established a special handling process for all types of waste, including medical waste, medical wastewater, waste gas, and domestic waste.
• Established a service quality assessment system to regularly evaluate service quality and identify areas for improvement.
• Regularly conducted patient satisfaction surveys to obtain patient opinions and address concerns.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Supplier Selection and Evaluation System, Supplier Periodic Evaluation System

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Environmental, Social and Governance Reporting Guide (Appendix 27 to the Main Board Listing Rules of The Stock Exchange of Hong Kong Limited)

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Patient privacy and data protection
• Anti-corruption and anti-bribery management
• Medical service quality control
• Medical accident and complaint management
• Protection of employees’ legitimate rights and interests
• Employee health and safety
• Employee welfare and benefits
• Employee development and training
• Climate Change
• Resource Conservation
• Emissions and Discharge Reduction
• Supply Chain Management

Environmental Achievements

• Reduced GHG emissions per unit of revenue by 10% by 2030 (target)
• Increased proportion of employees traveling for business by high-speed train to 90% and reduced number of business trips in domestic regions by 15% by 2025 (target)
• Reduced GHG emissions per capita from purchased electricity by 10% by 2030 (target)
• Achieved 100% installation rate of intelligent lighting or LED lamps by 2026 (target)
• Reduced electricity consumption per capita by 5% by 2030 (target)
• Achieved 100% installation rate of sensor faucets by 2028 (target)
• Cut tap water consumption per capita by 3% by 2026 (target)
• 100% compliant disposal of hazardous waste from 2022 (target)
• Full implementation of garbage sorting and recycling and use of 100% biodegradable garbage bags from 2025 (target)
• Reduced purchase of bottled/barrelled water and promoted use of direct drinking water from 2025 (target)

Social Achievements

• Improved patient satisfaction to over 98% monthly in 2021
• Increased number of patients cared for and frequency of home care services by more than 50%
• 100% complaint response rate and case settlement rate for customer complaints
• Significant drop in new employee turnover rate compared to the previous year due to training
• Provided 11 special training courses in 2021 with 4,153 attendances
• Sent 7 nursing managers and 57 nurses for external study
• Completed two batches of pre-job training for nurses
• Organised 33 health education activities and free medical consultations benefiting over 6,950 people
• Provided three free medical consultations on chronic diseases, serving more than 400 people
• Dispatched nurses to five villages providing free health consultation services for chronic and common diseases

Governance Achievements

• Established a multi-level, inter-departmental ESG responsibility system
• Developed rules and regulations including the Anti-fraud Management System
• Zero tolerance attitude towards integrity issues
• Established a hotline and email address for receiving reports on corruption, bribery, or fraud
• Carried out 2 anti-corruption training sessions for all employees
• Provided anti-corruption and anti-fraud training for board members and hospital leaders

Climate Goals & Targets

Environmental Challenges

• Increased operating costs due to policies and regulations requiring clean energy
• Increased compliance costs due to stricter regulatory requirements
• Higher production costs due to market fluctuations in raw material prices
• Reputational risks due to failure to meet stakeholder expectations on climate change
• Increased operating costs and affected diagnosis and treatment activities due to extreme weather events

Mitigation Strategies

• Identifying sources of carbon emissions; Making climate change mitigation and technical response a priority
• Identifying and managing climate change risks and opportunities with reference to the TCFD framework
• Improving energy efficiency through energy-saving lamps and sensor faucets
• Formulating and disclosing carbon emission reduction targets and corresponding measures
• Arranging backup power and building water wells

Supply Chain Management

Supplier Audits: 190 out of 243 suppliers participated in evaluation in 2021

Responsible Procurement

• Evaluate product category, technology, price, reputation, service quality, etc.
• Continuous monitoring according to the Management System for Periodic Evaluation on Suppliers
• Incorporate inspection of environmental and social risks
• Prioritise suppliers who provide and use environmentally-friendly products and have social responsibilities
• Conduct on-site inspections

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events affecting power and water supply

Transition Risks

• Increased compliance costs due to stricter regulatory requirements

Opportunities

• Resource efficiency improvements
• Energy structure transformation
• Development of new products and services

Reporting Standards

Frameworks Used: SEHK’s Environmental, Social and Governance Reporting Guide