Climate Change Data

Environmental Metrics

ESG Focus Areas

• People
• Responsible Citizenship
• Environment
• Governance

Environmental Achievements

• 4.2 million sq. ft. of green spaces maintained across India
• ~900,000 devices repaired by QDigi (reducing e-waste)
• Recycled ~5500 kgs of paper waste

Social Achievements

• ~106,000 employees (30%) hired in FY21 received first-time social security benefits
• ~95,000 employees (~27%) hired in FY21 were from outside Tier 1 and Tier 2 cities
• Launched ‘QJobs’, a vernacular blue-collar jobs discovery platform, providing over 400,000 employment opportunities
• Monster platform provided ~1 million job openings
• Imparted skill development and vocational training to ~33,000 participants, including ~14,000 women
• Employee happiness and satisfaction survey score of 3.85 / 4.00 across more than 132,000 associates
• Launched QWEEN (Quess Women Empowerment & Engagement Network)
• Maintained 57 hospitals, 3 airports, and 11 infrastructure and public utilities during COVID-19

Governance Achievements

• Strong policies and codes around business ethics (Right Conduct, Risk Management, Information Security & Data Privacy, POSH, Anti-Bribery & Corruption, Whistle Blower)
• Key Board committees (Audit, Nomination and Remuneration, Stakeholder Relationships) led by Independent Directors
• Technology-driven solution to track pending litigations
• Zero human rights cases or lawsuits filed against the company in FY 2020-21
• QuessCorp and AllSec ISO 9001:2015 certified
• Quess Corp, AllSec Technology and Conneqt are ISO 27001:2013 certified

Climate Goals & Targets

Environmental Challenges

• Pandemic disruption impacting baseline data for emissions

Mitigation Strategies

• Comprehensive organization-wide exercise to baseline Scope 1, 2, and 3 emissions to set reduction targets and enhance energy-saving measures
• Working to further reduce water intensity in the food business

Supply Chain Management

Climate-Related Risks & Opportunities

Awards & Recognition

• Great Place to Work® (Quess, Conneqt), CII HR Excellence Award (Conneqt)

Environmental Metrics

ESG Focus Areas

• Environment
• Social
• Governance

Environmental Achievements

• Reduced carbon emissions through various initiatives (detailed breakdown in report, but not a single quantified percentage)
• Responsibly disposed of over 10,650 kgs of e-waste and recycled over 10,297 kgs of paper waste.
• Repaired/serviced ~1 million devices through QDigi, extending their lifespan and reducing e-waste.

Social Achievements

• Hired 4,800+ specially-abled associates.
• Ranked Top 100 in Great Place to Work® for India FY22.
• 83% of 110,000 respondents rated high on employee satisfaction survey.
• Launched QWEEN (Quess Women Empowerment & Engagement Network) program.
• Launched STHREE Work from Home policy for women.

Governance Achievements

• Established a robust code of conduct with zero whistleblower complaints.
• ISO 37001:2016, ISO 27001:2013 and ISO 9001:2015 certified.
• Cyber Security Council with c-suite level oversight.

Climate Goals & Targets

Environmental Challenges

• Climate change impacts on business activities.
• Scope 3 emissions from employee commute and business travel.

Mitigation Strategies

• Energy audit of six large facilities to identify savings opportunities.
• Transitioning to >90% EV-based business travel by 2025.
• Implementing energy efficiency measures (LED lighting, energy-efficient appliances).

Supply Chain Management

Responsible Procurement

• Code of Business Conduct and Ethics for vendors
• 14% of new vendors in FY22 were MSMEs

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GHG Protocol, IPCC guidelines, India GHG Inventory Programme, UN SDGs, National Voluntary Guidelines on Social, Environmental and Economic Responsibilities of Business

Certifications: ISO 37001:2016, ISO 27001:2013, ISO 9001:2015

Awards & Recognition

• Great Place to Work® Top 100 in India

Environmental Metrics

ESG Focus Areas

• People
• Responsible Citizen
• Environmentally Conscious
• Trusted Institution

Environmental Achievements

• Reduced emission intensity by 10% (working towards a 20% reduction by FY2025)
• Repaired/refurbished over 1.5 million devices through Digicare, reducing e-waste
• Recycled 7.5K+ kgs of paper waste and responsibly disposed of 7.3K+ kgs of e-waste

Social Achievements

• Increased women employees to over 92,000 (28% in Core and 18% in Associate roles)
• Employed 6,687+ PWD associates
• Positively impacted over 17,000 students across 75 schools through CareWorks Foundation initiatives

Governance Achievements

• Nil Whistleblower/Data Privacy/Cyber-security/Human Rights complaints filed during the year
• ISO 9001:2015, ISO 27001:2013, ISO 14001:2015, ISO 45001:2018, and ISO 37000:2016 certifications obtained across subsidiaries
• Cyber Security Council with C-suite level oversight established

Climate Goals & Targets

Environmental Challenges

• Digital transformation and automation
• Cybersecurity and data protection
• Safety at work
• Diversity and inclusion
• Carbon footprint
• Employee training
• Compliance with labor laws

Mitigation Strategies

• Leveraging technology to optimize costs and scale business processes
• Strengthening security posture through VAPT, SIEM, DLP, MDM, etc.
• Implementing an app-based safety incident reporting tool and providing safety training
• Promoting diversity and inclusion through targeted hiring and initiatives
• Implementing various emission reduction initiatives and committing to SBTi targets
• Providing diverse upskilling opportunities and platforms
• Constantly tracking and monitoring adherence to labor compliance

Supply Chain Management

Responsible Procurement

• ESG compliance requirement for new vendors
• Vendor Code of Conduct Policy

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: UN SDGs, National Voluntary Guidelines on Social, Environmental and Economic Responsibilities of Business

Certifications: ISO 9001:2015, ISO 27001:2013, ISO 14001:2015, ISO 45001:2018, ISO 37000:2016 (across subsidiaries)

Sustainable Products & Innovation

• WorQ
• Dash
• Qjobs
• Digicare

Awards & Recognition

• Ranked 54 in SIA’s top 100 largest 2022
• Ranked 2 amongst India’s largest employers by Burgundy Private Hurun India 500, 2022
• Certified a Great Place to Work in 2023 for the fourth consecutive year
• India's 40 Best workplaces in Health and wellness 2022
• Accredited for Inclusive practices by Great Place to Work March 2023 to March 2024
• Ranked 100 in Business World Real 500 in the non-financial sector
• Among the top 34 companies by Arogya World Healthy Workplace 2022

Environmental Metrics

ESG Focus Areas

• Environment
• Social
• Governance

Environmental Achievements

• Reduced emission intensity by 19% (from 10% in FY23)
• Recycled 5.3K+ kgs of paper waste and 20.2K+ kgs of E-waste
• Maintained 9.8 million square feet of green spaces

Social Achievements

• Over 100,000 women employees (38% core workforce, 18% associates)
• Ranked 32nd in Great Place to Work®, 5th consecutive year
• Honored as a Leadership Factory of India by the Great Manager Institute
• Ranked among India’s top 40 workplaces for health and wellness
• 41.2% reduction in attrition over the past three years
• Quess Foundation supported 85K+ students and 75 schools

Governance Achievements

• ISO 9001:2015, ISO 27001:2013, ISO 14001:2015, ISO 45001:2018, ISO 37001:2016 certified
• Robust code of conduct, policies on Whistleblower, Data Privacy, Human Rights
• Cyber Security Council with C-suite level oversight

Climate Goals & Targets

Environmental Challenges

• Transformation & Automation
• Cyber Security & Data Protection
• Safety at Work
• Diversity & Inclusion
• Climate Change & reduction of Carbon Footprint
• Employee Training
• Compliance with labour laws

Mitigation Strategies

• Improving digital platforms, data management systems
• Cyber Security Council, VAPT, SIEM, DLP, MDM
• Health, Safety and Environment Conservation Policy, Incident Management Tool
• Equal Employment Opportunity Policy, partnerships with NGOs
• Sustainability initiatives, waste management, green energy
• Mandatory learning for all employees, 40 hrs of learning per year
• Central compliance team, monitoring adherence to labour laws

Supply Chain Management

Supplier Audits: 93% ESG-compliant vendors onboarded in FY24

Responsible Procurement

• ESG framework and Vendor Code of Conduct Policy

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: UN SDGs, National Voluntary Guidelines on Social, Environmental, and Economic Responsibilities of Business

Certifications: Great Place to Work®

Awards & Recognition

• NGO Leadership Award at the World CSR Congress & Awards
• Best CSR Impact Award at the CSR Summit and Awards 2023