Crédit Agricole Egypt (CAE)
Climate Impact & Sustainability Data (2020-12 to 2022-12, 2023)
Reporting Period: 2020-12 to 2022-12
Environmental Metrics
ESG Focus Areas
- Financial Inclusion
- Customer Centricity
- Cyber Security and Data Privacy
- Digital Transformation
- Climate and Energy
- Circular Economy
- Sustainable Finance
- Community Development
- Governance, Compliance and Business Ethics
- Employees’ Retention and Development
Environmental Achievements
- Installed PV systems at Head Office, 6th of October branch, 10th of Ramadan branch, and Hurghada branch, generating green power and reducing the Bank’s carbon footprint.
- Head Office achieved Platinum LEED Certification.
- Reduced total energy consumption by 11.42% from 2021 to 2022.
- Reduced carbon footprint at Head Office (quantified in the report but not directly stated as a percentage reduction).
Social Achievements
- Established the SMEs Department to provide specialized financial services and support to SMEs.
- Launched various programs in collaboration with CBE to ensure accessibility and affordability for SMEs.
- Increased the number of female employees.
- Provided specialized training for 60 female employees.
- CAE Foundation for Development invested in health, education, social entrepreneurship, and environmental projects (quantified in the report).
Governance Achievements
- Established a Sustainability Department reporting directly to the Managing Director.
- Implemented the “Smart Compliance” initiative, automating compliance-related tasks.
- Launched an anti-corruption compliance program, achieving ISO 37001:2016 Certification.
- Implemented a whistleblowing tool (BKMS).
Climate Goals & Targets
- Align with CA Group's Net Zero ambition by 2050.
- Not disclosed
- Reduce Scope 1 emissions by 15% (compared to 2019) by 2025.
- Reduce Scope 2 emissions by 20% (compared to 2019) by 2025.
- Achieve 70% ESG implementation in borrowing files by June 2023 and 100% by December 2023.
Environmental Challenges
- Supply chain disruptions (implied, not explicitly stated)
- Economic instability impacting remittances
- Inflation and global recession affecting remittances
- Liquidity squeeze in FCY resources affecting remittances
- Pandemic and war impacting remittances
- Processing delays and data issues in remittances
- Limited digital awareness among customers regarding remittances.
Mitigation Strategies
- Developed alternative sourcing strategies (implied)
- Launched a new project enabling faster LCY transfers from branches.
- Launched a new Soft Transfer Request Application (paperless) to reduce data issues.
- Provided multiple digital channels for remittances.
- Encouraged customers to use remittance services instead of cash transactions.
- Waived commissions and charges for LCY transfers through digital channels for individual customers.
Supply Chain Management
Supplier Audits: Not disclosed
Responsible Procurement
- Know Your Supplier (KYS) form
- Supplier screening against sanction lists
- Implementation of an end-to-end digital procurement system.
Climate-Related Risks & Opportunities
Physical Risks
- Not disclosed
Transition Risks
- Not disclosed
Opportunities
- Development of energy-efficient products and services (implied)
Reporting Standards
Frameworks Used: IIRC Integrated Reporting Framework, GRI Sustainability Reporting Standards (2021)
Certifications: ISO 37001:2016 (Anti-Bribery Management), LEED Platinum (Head Office)
Third-party Assurance: Non Limited Assurance
UN Sustainable Development Goals
- SDG 8 (Decent Work and Economic Growth)
- SDG 5 (Gender Equality)
- SDG 13 (Climate Action)
Various initiatives mapped to SDGs throughout the report.
Sustainable Products & Innovation
- Green finance products and services
- Recycled plastic debit cards
Awards & Recognition
- Best Local Currency Loan award at the EMEA Finance Achievement Awards (2021)
- Best Mobile Banking Application in Egypt
Reporting Period: 2023
Environmental Metrics
ESG Focus Areas
- Climate Change
- Diversity & Inclusion
- Governance
- Community Engagement & Development
- Financial Inclusion
- Green Finance
- Resource Efficiency
- Ethical Procurement
- Employee Well-being
- Digital Transformation
- Risk Management
- Cybersecurity and Data Privacy
Environmental Achievements
- Reduced water consumption by 20% compared to 2022.
- Reduced energy consumption by 21% compared to 2019.
- PV installations meet 30-45% of annual energy needs for branches.
- Head Office achieved Platinum LEED Certification.
- Madinaty Open-Air Mall branch became the first LEED-certified retail bank branch in Egypt.
- Initiatives to use recycled plastics in debit cards.
Social Achievements
- Launched Solar Energy Loan to promote sustainable energy use.
- Implemented ESG Questionnaire tool for corporate lending activities.
- Significant reduction in employee turnover (10% in 2023).
- Provided 111,434 training hours in 2023.
- Supported five projects with EGP 25M in donations (CAE Foundation).
- Increased financial inclusion initiatives, particularly for MSMEs and underserved populations.
- Improved customer experience through digital transformation and branch accessibility improvements.
Governance Achievements
- Integrated sustainability into corporate governance framework.
- Established a Sustainability Development Committee.
- Implemented robust cybersecurity measures and data privacy policies.
- Strengthened anti-corruption measures and compliance programs (ISO 37001:2016 certification renewed).
- Improved risk management processes, including integration of ESG-related risks.
- Implemented a new complaints management system.
Climate Goals & Targets
- Net-zero emissions by 2050.
- Reduce energy consumption by 20% compared to 2019 levels by 2025.
- Achieve top second position in CRI by 2025.
- Reduce Scope 1 emissions by 15% and Scope 2 emissions by 20% compared to 2019 levels.
Environmental Challenges
- Cybersecurity risks.
- Resistance to change in digital transformation.
- Market volatility in green investments.
- Regulatory uncertainties in sustainable finance.
- Social impact measurement challenges.
- Changing social trends.
Mitigation Strategies
- Strategic planning for digital transformation.
- Prioritizing areas in need of digital transformation.
- Implementing comprehensive risk management strategies.
- Developing green financing options and promoting sustainability awareness.
- Supporting social initiatives and community development.
- Fostering employee engagement.
Supply Chain Management
Supplier Audits: 183 suppliers assessed on environmental, social, and ethical responsibilities.
Responsible Procurement
- Code of Conduct
- Supplier sustainability requirements
- End-to-end digital supply chain system
Climate-Related Risks & Opportunities
Reporting Standards
Frameworks Used: IIRC Integrated Reporting Framework, GRI Sustainability Reporting Standards (2021), UN SDGs, UN Global Compact (UNGC), Net Zero Banking Alliance (NZBA), Egypt Vision 2030, CBE Sustainable Finance Guiding Principles
Certifications: ISO 37001:2016 (Anti-bribery management)
UN Sustainable Development Goals
- Goal 7 (Affordable and Clean Energy)
- Goal 8 (Decent Work and Economic Growth)
- Goal 9 (Industry, Innovation, and Infrastructure)
- Goal 10 (Reduced Inequalities)
- Goal 13 (Climate Action)
CAE's initiatives contribute to these goals through sustainable finance, financial inclusion, employee well-being, community development, and environmental protection.
Sustainable Products & Innovation
- Solar Energy Loan
Awards & Recognition
- Best Digital Transformation Program (International Business Magazine)
- Best Mobile Banking App (Global Finance Magazine)
- Most User-friendly Multichannel Digital Banking Initiative (Global Business Outlook)
- Digital Banking Provider of the Year (World Business Outlook)
- Most Innovative Retail Banking App (Global Banking and Finance Review)