Climate Change Data

Environmental Metrics

ESG Focus Areas

• Reducing carbon footprint
• Zero Waste and recycling
• Health, Safety & Wellbeing of own workforce and freelancers
• Diversity, Equity & Inclusion
• Employee empowerment, training & upskilling
• Human Rights
• Growing new talent
• Contributing to global accessibility in entertainment
• Charitable support
• Innovation and R&D
• Bespoke client solutions
• Tech driven operational and economical efficiencies
• Ethics, Compliance & Transparency
• Data privacy and cyber security
• Supply chain engagement
• Industry & academic partnerships

Environmental Achievements

• Cloud-based software platforms give customers an energy and infrastructure efficient way of managing their dubbing services without the need for purpose-built studios, reducing Scope 2 and Scope 3 Greenhouse Gas emissions.

Social Achievements

• Launched ZOO Academy programme to bring more diverse talent into the industry.
• Launched ZOOgooders initiative, allowing all staff to spend two fully paid days a year to support a charity or local community project.
• Commissioned a comprehensive survey into DE&I across the ZOO workforce.
• Implemented an e-learning platform available to all staff to assist in building their work and life skills.

Governance Achievements

• Set up an internal Social Responsibility Committee responsible for formulating ESG policy, initiatives, and measurement of effectiveness of all ESG programmes.

Climate Goals & Targets

Environmental Challenges

• Maintaining consistently high levels of quality
• Ensuring security of client assets
• Delivering continuous availability
• Operating a large freelancer network
• Recruiting and retaining suitable staff

Mitigation Strategies

• Automated testing and system-driven workflow management
• Annual security audits and software features to prevent asset copying
• Redundant systems and disaster recovery programme
• System enhancements to attract freelancers and timely payment processes
• Ongoing initiatives to foster good staff engagement and competitive remuneration packages, hybrid working.

Supply Chain Management

Climate-Related Risks & Opportunities

Environmental Metrics

ESG Focus Areas

• Environment
• Diversity, Equity and Inclusion
• Community Involvement

Environmental Achievements

• Developing and publishing Environmental policy; Reducing travel and carbon-intensive buildings through technology; Initiating carbon footprint calculation and reduction plan; Promoting recycling; Sourcing locally to reduce emissions; Reducing water consumption.

Social Achievements

• Launched ZOOgooders program, allowing staff two working days/year for charity; Partnered with RNIB and Braille Institute of America for accessibility; Increased internal communication and feedback opportunities; Launched diversity and inclusion survey and forums; Formed DIEB forum and Employee Resource Groups (ERGs); Increased promotion of international awareness days; Investing in female leadership development programs; Promoting apprenticeship programs.

Governance Achievements

• Established social responsibility committee; Published purpose statement, Environment statement, Innovation statement, and Diversity Equity and Inclusion statement; Formalized ESG strategy; Implemented succession planning process; Improved shareholder engagement.

Climate Goals & Targets

Environmental Challenges

• Short-term market disruption and lower volumes due to major streaming companies' strategic reviews and US writers' and actors' strikes; High volume of content requiring localisation while maintaining quality and meeting tight deadlines; Shortage of talent in certain disciplines and languages.

Mitigation Strategies

• Adjusting cost base to reduce impact of industry slowdown; Investing in international hubs to increase capacity; Leveraging technology to enhance efficiency and consistency; Implementing systematic approach combining human expertise and technological tools; Securing competent teams of linguists and QCers; Utilizing ZOOsubs glossary for consistent terminology; Streamlining localisation workflow; Improving communication and collaboration; Partnering with traditional dubbing studios and businesses; Initiatives through ZOO Academy to address talent shortage; Developing online courses and training programs.

Supply Chain Management

Responsible Procurement

• Ensuring suppliers have a responsible attitude to the environment; Optimizing systems to simplify freelancer work; Processing and paying supplier invoices promptly.

Climate-Related Risks & Opportunities

Environmental Metrics

ESG Focus Areas

• Diversity, Equity, and Inclusion
• Environmental Sustainability
• Community Engagement

Environmental Achievements

• Initiated recycling of IT equipment (100% in UK, aiming for US expansion)
• Reduced environmental footprint through technology-first approach, minimizing travel and carbon-intensive buildings

Social Achievements

• Launched employee volunteering program (ZOOgooders), providing two paid days annually for community service
• Expanded ZOO Academy partnerships to 50 across 25 countries, addressing media localization talent shortage
• Developed Employee Resource Groups (ERGs) to foster diversity and inclusion

Governance Achievements

• Adherence to the Quoted Company Alliance’s Corporate Governance Code
• Regular board evaluations and succession planning
• Transparent communication with shareholders and stakeholders

Climate Goals & Targets

Environmental Challenges

• 55% revenue decrease to $40.6 million due to Hollywood strikes and industry realignment
• Slower-than-anticipated industry recovery
• Heightened competition for resources and talent

Mitigation Strategies

• Restructured organization and reduced cost base by 24.5%
• Accelerated expansion in India (Chennai facility)
• Closer dialogue with customers to inform future plans
• Secured new subtitling and dubbing mandates

Supply Chain Management

Responsible Procurement

• Working with environmentally responsible suppliers

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: TCFD

Awards & Recognition

• APAC Netflix Preferred Fulfilment Partner of the year