Climate Change Data

Environmental Metrics

ESG Focus Areas

• Client satisfaction
• Talent well-being
• Environmental sustainability
• Heritage preservation
• Local integration
• Responsible purchasing
• Inclusion and equal opportunity

Environmental Achievements

• 60% of Houses removed small plastic bottles from meeting rooms.
• 62.5% of City houses equipped with water fountains.
• 11,232 mangrove trees financed, leading to 340 tonnes of CO2 captured.
• 7,000 trees financed for 7,000 seminars in 2020 (210 tonnes of CO2 captured).

Social Achievements

• Launched "21 June Appeal" to support Houses after lockdown.
• Maintained salaries for 87.5% of Talents during partial activity.
• Offered gift certificates to Talents with gross salary less than €2,000.
• Awarded 12 “étoiles de la Bienformance” to 43 Talents.
• Organised “Goûter des familles” for 250 Talents and their families.
• 87% of Talents said they enjoyed working at Châteauform' in 2021.
• Supported 29 Talents with health concerns affecting their work.
• Made 13 workstation adaptations to maintain Talent employment.
• Signed 17 apprenticeship contracts.

Governance Achievements

• Obtained ISO 20121 certification (extended to international Houses in 2021).
• EcoVadis score of 58/100 (+2 points vs 2020).
• Gender parity index score of 80/100 for Châteauform’ France in 2021.
• Planning to become a Société à Mission (Benefit Corporation) in 2022.

Climate Goals & Targets

Environmental Challenges

• Covid-19 crisis causing business disruption and slowdown of CSR progress.
• Difficulty in achieving 100% score on Adoca's food safety assessment.
• Gap in promotion rate between men and women.
• Need to improve average CSR self-assessment score to 70% across European operations.

Mitigation Strategies

• Negotiated flexible rental payments with landlords.
• Implemented a crisis unit to manage Covid-19 health constraints.
• Developed new ways of hosting seminars remotely.
• Provided support to Trios (Host Couples + Chefs) to improve food safety scores.
• Implemented actions to improve gender parity and promotion rate.
• Planned training for all Trios in CSR in 2022.

Supply Chain Management

Supplier Audits: CSR practices reviewed for 37 largest suppliers.

Responsible Procurement

• Partnership with Accor for access to 1,200 approved suppliers.
• Responsible Supplier Charter.
• Emphasis on local purchasing and use of sheltered employment sector (ESATs).

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: ISO 20121, UN SDGs

Certifications: ISO 20121

Third-party Assurance: SGS Certification Services

UN Sustainable Development Goals

• SDG 2
• SDG 3
• SDG 4
• SDG 5
• SDG 8
• SDG 11
• SDG 12
• SDG 13
• SDG 15

The report details how various initiatives contribute to these goals.

Environmental Metrics

ESG Focus Areas

• Talent well-being
• Customer satisfaction
• Local community engagement
• Environmental sustainability
• Ethical business practices

Environmental Achievements

• Reduced energy consumption by 8% compared to 2019
• Installed water dispensers in some houses to reduce bottled water use
• Increased organic waste recycling
• Implemented energy saving plan

Social Achievements

• Achieved 92% employee happiness index
• Recruited 700 new talents
• Implemented CSR training for 139 talents
• Improved EcoVadis score to 62/100
• 96.8% customer satisfaction rate

Governance Achievements

• Became a Société à Mission (Benefit Corporation) on December 25, 2022
• Formalized Ethics Charter in 2020
• Implemented anti-corruption training for over 200 talents

Climate Goals & Targets

Environmental Challenges

• Reducing energy consumption in line with French Tertiary Sector Decree
• Improving waste management and recycling rates
• Maintaining high customer satisfaction while implementing sustainability initiatives
• Balancing heritage preservation with accessibility improvements

Mitigation Strategies

• Developed a three-year environmental action plan
• Implemented energy saving plan with specific measures
• Partnered with recycling firms for waste management
• Continuous improvement process through customer feedback and self-assessment

Supply Chain Management

Responsible Procurement

• Prioritizing local suppliers
• Using approved supplier list with flexibility for 20-30% of purchases from non-approved suppliers

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: ISO 20121, UN SDGs

Certifications: ISO 20121

UN Sustainable Development Goals

• SDG 2
• SDG 3
• SDG 4
• SDG 5
• SDG 8
• SDG 11
• SDG 12
• SDG 13
• SDG 15

The report details how various initiatives contribute to these goals.

Environmental Metrics

ESG Focus Areas

• Humans
• Territories
• Living World

Environmental Achievements

• Reduced plastic bottle consumption by 68% (290,500 bottles in 2023 vs 914,141 in 2022)
• 83% of Houses equipped with water dispensers
• Achieved 80% coverage of energy consumption monitoring on French sites
• Reduced energy consumption by 11% compared to 2019
• 49 Houses sort organic waste for composting or methane conversion
• Installation of rainwater recovery systems, beehives, and partnerships with Too Good To Go to reduce waste

Social Achievements

• 91.4% employee happiness index
• Recruited 666 Talents in 2023
• 83/100 score on gender equality index in France
• Increased work-study trainees by 2% compared to the previous year
• Various initiatives for inclusion of disabled and young people, including partnerships with LADAPT and ESAT

Governance Achievements

• Became a Société à Mission in December 2022
• Implemented an Anti-corruption Plan with over 300 employees trained
• Formalized Ethics Charter

Climate Goals & Targets

Environmental Challenges

• Reducing heat loss in buildings
• Finalizing installation of vehicle charging stations
• Reducing the impact of participants' travel (67% of carbon footprint)
• Reducing the impact of purchases and fixed assets (almost 20% of carbon footprint)

Mitigation Strategies

• Developing a decarbonization strategy aligned with the Paris Agreements
• Collaborating with suppliers to opt for sustainable, low-carbon products
• Implementing measures to improve energy efficiency of facilities
• Offering bus and group transport, recommending public transport, and offering local team-building activities to reduce participants' travel impact

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Responsible Purchasing Charter
• Partnership with ASTORE d’ACCOR
• Code of Ethics for Suppliers
• Prioritizing local and organic produce

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Regulatory changes

Opportunities

• Energy efficiency improvements

Reporting Standards

Frameworks Used: ISO 20121, LEAD

Certifications: ISO 20121, LEAD Venues (Châteauform’ Metropolitan), Biosphere (Châteauform’ La Mola), La Clef Verte (Châteauform’ de l’Abbaye de La Ramée), Swisstainable (Châteauform’ Les Chalets de Champéry)

Third-party Assurance: SGS

UN Sustainable Development Goals

• SDG 2
• SDG 3
• SDG 4
• SDG 5
• SDG 8
• SDG 11
• SDG 12
• SDG 13
• SDG 15
• SDG 16

The report details how various initiatives contribute to these goals.

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed