OVO Group Ltd
Climate Impact & Sustainability Data (2022)
Reporting Period: 2022
Environmental Metrics
Total Carbon Emissions:5,611 tonnes CO2e (location-based); 4,639 tonnes CO2e (market-based)
Scope 1 Emissions:3,745 tonnes CO2e
Scope 2 Emissions:1,866 tonnes CO2e (location-based); 894 tonnes CO2e (market-based)
Total Energy Consumption:28,127,291 kWh
ESG Focus Areas
- Decarbonisation
- Customer Support
- Diversity & Inclusion
- Renewable Energy
Environmental Achievements
- 4,536 tonnes of CO2e avoided through home energy tech
- 1,000 heat pumps installed
- 4m trees planted
- Supported 92 onshore wind and solar projects
- Reduced building electricity consumption by 4.8% and building gas consumption by 5.5% compared to 2021
- Increased EVs in fleet to 48% (2021: 12%)
Social Achievements
- Launched £50 million Customer Support Package
- 3,337 customers received a free boiler service
- 6,132 free thermostats provided to homes
- 30,000 electric blankets donated to customers
- New charity partnership with The Trussell Trust
- Progressive ‘Belonging’ initiatives recognized with Diverse Company of the Year award
- Partnership with the Aleto Foundation, creating early career opportunities
Governance Achievements
- Implemented a new committee structure (Audit Committee, Remuneration Committee, and Risk Committee)
- All employees received training on the Code of Conduct
- Published Belonging report including gender and ethnicity pay gap analysis
Climate Goals & Targets
Long-term Goals:
- Net zero emissions by 2035
Medium-term Goals:
- Reduce emissions from gas sold by 50% by 2030
Short-term Goals:
- Net zero across operational emissions by 2025
- Reduce emissions from gas sold by 25% by 2025
Environmental Challenges
- Unprecedented volatility in global energy markets resulting in record wholesale energy prices
- Rising energy prices led to rising concern among customers and an increase in calls to customer care advisors
- Global shortage of microchips slowed EV production
- Public charging remains a barrier for EV drivers who can’t charge at home
Mitigation Strategies
- Prudent hedging strategy
- Invested in contact centres, increased the number of customer centre advisors and enhanced their training
- Accelerated the uptake of electric vehicles (EVs) across our fleet
- Installed 265 EV chargers at engineers’ homes (2021: 73)
- Onboarded Mina, an EV-driver reimbursement solution partner
- Continuing with driver education via EV champions
Supply Chain Management
Responsible Procurement
- Supplier Code of Conduct
Climate-Related Risks & Opportunities
Physical Risks
- Extreme weather events
Transition Risks
- Changes in consumer demand
- Regulatory changes
Opportunities
- Technological development
- Growing demand for electricity
Reporting Standards
Frameworks Used: WRI GHG Reporting Protocol Corporate Standard, TCFD (partial disclosure)
Third-party Assurance: PricewaterhouseCoopers LLP (PwC)
Sustainable Products & Innovation
- OVO Energy Tracker
- Power Move
- Charge Anytime
- Path to Zero initiatives
Awards & Recognition
- Green Energy Supplier of the Year
- Diverse Company of the Year
- Best Online Experience
- Company of the Year (National Sustainability Awards)
- Green Energy Supplier of the Year (National Sustainability Awards)
- Best Use of Data and Analytics (National Sustainability Awards)
- Best Place to Work for Women
- Top 10 for Very Big Organisation (Sunday Times Best Places to Work 2023)