Climate Change Data

Environmental Metrics

ESG Focus Areas

• Governance
• Stakeholder Engagement
• Community Projects
• Environment

Environmental Achievements

• Took delivery of first Airbus A350 aircraft with improved fuel efficiency.
• Implemented a comprehensive fuel productivity program resulting in fuel savings (quantified savings mentioned for specific initiatives, but not a total percentage reduction).

Social Achievements

• Won the award for the Most Popular Graduate Employer for the “Logistics, Transport and Supply Chain” sector.
• Revamped internal newsletter based on employee feedback.
• Introduced “Breakfast with CEO” sessions for employee interaction.
• Launched a new internal online platform to improve social interaction and collaboration among staff.
• Supported various community projects and charities globally (details provided for specific regions and initiatives).

Governance Achievements

• 55.1% of Singapore head office employees received anti-corruption training.
• No confirmed incidents of corruption involving employees or business partners.

Climate Goals & Targets

Environmental Challenges

• Integration of sustainability-related information from independently operated subsidiaries.
• Volatile fuel prices and uncertain global economic conditions.

Mitigation Strategies

• Progressive broadening of reporting scope to include more information about subsidiaries.
• Extensive fuel productivity program to save fuel and lower emissions.
• Development of portfolio strategy with investments in full-service and low-cost carriers.

Supply Chain Management

Responsible Procurement

• Clauses in purchasing contracts requiring supplier compliance with applicable laws.
• Encouragement of suppliers using bio-degradable/recyclable materials.
• Favourable consideration for suppliers using FSC-endorsed paper products.
• Assessment of suppliers' environmental management systems (e.g., ISO 14001).
• Collaboration with suppliers to recycle obsolete products.
• Sourcing of spares from OEMs and accredited agents.
• Implementation of anti-corruption/anti-bribery clauses in contracts.
• Suppliers' Code of Conduct.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI G4 reporting guidelines (Core option)

Awards & Recognition

• Most Popular Graduate Employer Award
• Community Chest Special Events Platinum Award

Environmental Metrics

ESG Focus Areas

• Governance
• Stakeholder Engagement
• Community Projects
• Environment
• Safety
• Employee Well-being
• Supply Chain Sustainability

Environmental Achievements

• Took delivery of 10 Airbus A350-900s, which are the most fuel-efficient aircraft in their fleet.
• Implemented fuel-saving measures resulting in 10,400 tonnes of fuel savings per year from engine washing and 10,010 tonnes from A380 engine modifications.
• Reduced fuel consumption through continuous descent operations and data analytics.
• Implemented a tailored potable water program and removed unutilized overhead storage compartments, saving 2,400 tonnes of fuel per year.
• Used mobile ground power units and pre-conditioned air units, saving at least 2,400 tonnes of fuel per year.
• Improved flight operations at Heathrow Airport, resulting in fuel savings and reduced emissions.
• Achieved 80% success rate in extinguishing forest fires detected by early warning system in the Harapan Rainforest Initiative (18% increase from previous year).
• Restored over 4,000 hectares of forest in the Harapan Rainforest Initiative through Assisted Natural Regeneration and community engagement.
• Reduced paper consumption by 85% for voyage reports through digitization.

Social Achievements

• Won the award for the Most Popular Graduate Employer for the “Logistics, Transport and Supply Chain” sector.
• Launched a revamped internal newsletter and a Senior Management Blog to improve employee communications.
• Held “Breakfast with CEO” sessions and the first SIA Learning & Innovation Week.
• Conducted an Organisational Climate Survey to gather feedback from staff.
• Organized a HR Forum to share HR policies with managers.
• Introduced a new “Deliciously Wholesome” meal programme for health-conscious travellers.
• Offered local cuisine on selected flights.
• Upgraded the SilverKris Lounge at Brisbane Airport.
• Revamped the Airline’s website and added new functionalities to the SingaporeAir Mobile App.
• Improved the in-flight entertainment system, KrisWorld.
• Launched new services to Dusseldorf and Canberra-Wellington, and resumed non-stop flights to San Francisco.
• Partnered with Make-A-Wish Singapore, enabling KrisFlyer members to donate miles for charitable purposes.
• Supported various community projects in Singapore and overseas, including health screenings, sports days, and educational initiatives.
• Supported the Harapan Rainforest Initiative in Indonesia.
• Partnered with St. Andrew’s Autism Centre to launch a retail initiative selling tote bags designed by autistic individuals.

Governance Achievements

• Included in the SGX Sustainability Leaders Index.
• Refreshed corporate core values.
• Established a dedicated Transformation Office.
• Met targets relating to the enhancement of employee communications.
• Implemented a whistle-blowing programme.
• No confirmed incidents of corruption involving employees or business partners.
• Implemented provisions in purchasing contracts requiring suppliers to comply with all applicable laws.

Climate Goals & Targets

Environmental Challenges

• Overcapacity in the airline industry putting pressure on yields.
• Volatile fuel prices.
• Intensifying competition.
• Uncertainty over the global economic outlook.
• Supply chain disruptions (implied).

Mitigation Strategies

• Commitment to achieving sustainability goals.
• Investment in new technologies and initiatives to sharpen competitive advantage.
• Exploration of new opportunities to expand through adjacent businesses (e.g., Airbus Asia Training Centre).
• Sourcing seafood from Marine Stewardship Council-accredited suppliers.
• Offering more Singapore-manufactured products to support local SMEs.

Supply Chain Management

Responsible Procurement

• Suppliers’ Code of Conduct (covering human rights, labor, environment, and anti-corruption).
• Requiring suppliers to comply with all applicable laws and regulations.
• Encouraging suppliers to use biodegradable/recyclable materials.
• Sourcing from suppliers with sustainable business practices (e.g., FSC certification).
• Conducting site visits to assess environmental management practices.
• Working with suppliers to recycle obsolete items.
• Sourcing engineering spares only from OEMs and accredited agents.

Climate-Related Risks & Opportunities

Opportunities

• Development of energy-efficient products and services.
• Use of sustainable aviation fuels.

Reporting Standards

Frameworks Used: GRI Standards: Core option

Sustainable Products & Innovation

• Lighter-weight designs of cabin and in-flight items to reduce fuel consumption.

Awards & Recognition

• SGX Sustainability Leaders Index inclusion.
• Most Popular Graduate Employer award.
• SHARE Platinum Award.
• 'Friend of the Arts' by the National Arts Council.

Environmental Metrics

ESG Focus Areas

• Community
• Environment
• Governance
• Stakeholder Engagement

Environmental Achievements

• Operated 12 'green package' flights using biofuels, optimized flight operations, and fuel-efficient aircraft to reduce fuel burn and carbon emissions.
• Achieved a 1.5% average improvement in fuel efficiency per year from 2009 to 2020.
• 10,400 tonnes of fuel savings annually from fleet-wide engine washing.
• 10,010 tonnes of fuel savings annually from modifying A380 Trent 900 engines.
• 2,400 tonnes of fuel savings annually from deploying mobile ground power units.
• Introduced a 'From Farm to Plane' concept using more sustainable and meatless ingredients for in-flight meals.
• Disposed of 3,522 tonnes of waste from office buildings.

Social Achievements

• Raised $2.55 million for the Community Chest of Singapore.
• Fulfilled 24 wishes for Make-A-Wish Singapore.
• Launched the 1SQ app, a one-stop employee mobile app.
• Invested $32.5 million in staff training and development.
• 96.2% of ground employees completed anti-corruption training.
• Average of 5.4 training days per employee.

Governance Achievements

• No confirmed incidents of corruption involving employees or business partners.
• No legal cases of corruption brought against the company.

Climate Goals & Targets

Environmental Challenges

• Intensifying competition and rising fuel prices.

Mitigation Strategies

• Investing in new technologies and building on digital capabilities.
• Generating flight disruption statements online and eliminating physical service recovery vouchers.
• Launching a chatbot to expand digital servicing channels for customers.

Supply Chain Management

Supplier Audits: Over 1,500 ramp audits in 2017

Responsible Procurement

• Suppliers’ Code of Conduct
• Environmental management practices assessment
• Compliance with applicable laws and regulations
• Preference for bio-degradable and recyclable materials
• Lightweight design of cabin and in-flight items
• Sourcing spares from Original Equipment Manufacturers and accredited agents

Climate-Related Risks & Opportunities

Opportunities

• Development of energy-efficient products and processes

Reporting Standards

Frameworks Used: GRI Standards: Core option

Certifications: ISO 9001:2008, ISO 14001:2015, BS OHSAS 18001:2007

UN Sustainable Development Goals

• Goal 8: Decent Work and Economic Growth
• Goal 12: Responsible Consumption and Production
• Goal 13: Climate Action

Initiatives contribute to these goals through sustainable practices, employee development, and environmental protection.

Sustainable Products & Innovation

• New fuel-efficient aircraft
• Sustainable in-flight meals

Awards & Recognition

• 'Friend of the Arts' by the National Arts Council

Environmental Metrics

ESG Focus Areas

• Community
• Environment
• Governance
• Stakeholder Engagement
• Safety

Environmental Achievements

• Installed an eco-digester to digest all canteen waste onsite, reducing greenhouse gas production from transportation.
• Reduced the use of about 820,000 plastic straws each year by replacing them with environmentally-friendly paper straws.
• Expanded the ‘From Farm to Plane’ concept, collaborating with AeroFarms to supply fresh produce for flights from New York to Singapore.

Social Achievements

• Launched 1SQ, a one-stop employee mobile app, increasing convenient access to information and services.
• Invested $37.1 million in learning and development for employees.
• Organized a ‘Learning & Innovation for Everyone’ event with over 1,300 participants, focusing on future-economy skills.

Governance Achievements

• Established anti-corruption training for all employees (94.9% completion rate for ground staff).
• Published a statement outlining the approach on modern slavery and human trafficking.
• No confirmed incidents of corruption involving employees or business partners.

Climate Goals & Targets

Environmental Challenges

• Climate change and its impact on operations.
• Supply chain disruptions (not explicitly stated, but implied by the need for sustainable practices).
• Food waste on board flights.

Mitigation Strategies

• Investment in a modern and fuel-efficient fleet.
• Fuel productivity initiatives (route optimization, data analytics, aircraft weight management).
• Collaboration with air navigation service providers to improve airspace efficiency.
• Participation in CORSIA (Carbon Offset and Reduction Scheme for International Aviation).
• Use of data analytics and staff feedback to reduce food wastage.

Supply Chain Management

Responsible Procurement

• Suppliers’ Code of Conduct (covering anti-corruption, environment, human rights, and labor).
• Regular audits of caterers and ground handlers.
• Emphasis on biodegradable and recyclable materials.

Climate-Related Risks & Opportunities

Physical Risks

• Severe weather events affecting operations.

Opportunities

• Sustainable aviation fuels.

Reporting Standards

Frameworks Used: GRI Standards: Core Option

UN Sustainable Development Goals

• Goal 8: Decent Work and Economic Growth
• Goal 12: Responsible Consumption and Production
• Goal 13: Climate Action

Business strategies aligned with these SDGs to offer the best travel experience while operating more sustainably.

Awards & Recognition

• 'Friend of the Arts' by the National Arts Council.

Environmental Metrics

ESG Focus Areas

• Governance
• Employees
• Safety
• Customer-focus
• Suppliers
• Shareholders
• Environment

Environmental Achievements

• 19% decrease in average delayed or lost baggage rate
• 63,803 tonnes CO2e total estimated GHG emissions saved as a result of fuel reduction and efficiency measures
• 388 tonnes of waste recycled from flights
• 100% of fleet meets 2004 ICAO CAEP/6 or stricter CAEP/8 emissions standards for NOx
• Achieved estimated 800 MWh of energy savings through adjusting chiller plants and air-handling units, and replacing lightings with LEDs
• Replaced plastic polybags from children’s toys with recyclable paper packaging (saving approximately 250km of plastics)
• Replaced plastic straws with paper straws (saving 820,000 straws annually)
• Replaced 3.8 million swizzle sticks with wooden ones

Social Achievements

• Named the Most Attractive Employer in Singapore by Randstad for the fourth time
• 92% return to work rate of employees who took parental leave
• $43.5 million investment in learning and development
• Over 30 million KrisFlyer miles donated to Make-A-Wish Singapore
• 1,000 employees volunteered as Care and Transport Ambassadors during Covid-19

Governance Achievements

• 95.8% of employees completed anti-corruption training
• Zero confirmed incidents of corruption involving employees or business partners
• Zero significant fines or non-monetary sanctions for non-compliance with environmental, health and safety laws and regulations

Climate Goals & Targets

Environmental Challenges

• Covid-19 pandemic significantly impacting the aviation industry
• Supply chain disruptions due to Covid-19
• Climate change related risks (extreme weather, rising temperatures, sea levels)
• Transition risks from changing climate policies and mandates on SAF

Mitigation Strategies

• Internal task force to spearhead plans for post-Covid-19 recovery
• Employee support portal, health and safety measures, cost-cutting initiatives, job support program
• Cargo-only passenger flights, working with aircraft manufacturers, monitoring supply chain disruptions, exploring alternative sourcing
• Adoption of IATA’s Four-Pillar Climate Strategy, participation in CORSIA, collaboration with CAAS, IATA, and industry partners to advocate for SAF policies, updated crisis response and business continuity plans

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Suppliers’ Code of Conduct
• Integration of ESG considerations into procurement process
• Requirement for FSC-certified paper products

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events
• Rising global temperatures and sea levels

Transition Risks

• Uncoordinated climate policies
• Increased compliance costs
• Reputational risks

Opportunities

• Adoption of SAF
• Improved technology and aircraft efficiency

Reporting Standards

Frameworks Used: GRI Standards: Core option, SGX Sustainability Reporting Listing Rules and Guide

Certifications: ISO 14001:2015 (Engineering and Flight Operations Divisions)

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Goal 8: Decent Work and Economic Growth
• Goal 12: Responsible Consumption and Production
• Goal 13: Climate Action

Initiatives mapped to SDGs based on material topics

Sustainable Products & Innovation

• Eco-friendly canteen at Airline House
• Sustainable in-flight meals (From Farm to Plane concept)
• Recyclable amenity kits

Awards & Recognition

• Numerous awards listed in the report (e.g., World’s Best Airline, Best Asian Airline)

Environmental Metrics

ESG Focus Areas

• Environmental Sustainability
• Employee Well-being
• Community Engagement
• Digital Transformation
• Safety

Environmental Achievements

• Reduced single-use plastics on short-haul Economy Class meal trays by 80% in weight, resulting in fuel savings.
• Completed installation of solar panels on SIA premises, delivering 10,200MWh of clean energy per annum (18% of electricity requirements).
• Attained PUB Water Efficiency Building (WEB) Certificates for four SIA-owned buildings.

Social Achievements

• Launched Discover Your Singapore Airlines initiatives (Restaurant A380 @Changi, Inside Singapore Airlines, ), engaging the public and generating non-flying revenue.
• Deployed over 2,000 SIA staff as ambassadors in healthcare, transport, and social services sectors during the Covid-19 pandemic.
• Launched UPLIFT, a two-year upskilling plan focused on digital and innovation, solutioning mindset, resilience, leadership, and value-outcome application.
• Achieved highest ever employee engagement score in March 2021 Employee Pulse Survey.

Governance Achievements

• Implemented a formalised Risk Management Framework encompassing governance, reporting, risk assessment, and management principles.
• Established the Singapore Airlines Academy, offering training programs to external organizations.
• Maintained high standards of corporate governance, professionalism, integrity, and commitment.

Climate Goals & Targets

Environmental Challenges

• Unprecedented impact of the Covid-19 pandemic on the aviation industry, leading to a sharp drop in passenger traffic and revenue.
• Stricter border closures and travel restrictions globally.
• Significant reduction in operating capacity and challenges in maintaining global supply chain resilience.

Mitigation Strategies

• Raised $8.8 billion through a 2020 Rights Issue and an additional $6.6 billion through secured financing, bond issuances, and aircraft sale-and-leaseback transactions.
• Implemented cost-cutting measures, including deferred capital expenditure, staff measures, and renegotiated contracts.
• Pivoted to new revenue streams, including cargo-only flights, the Kris+ app, and the Singapore Airlines Academy.
• Implemented enhanced health and safety measures to safeguard customers and staff.
• Developed digital solutions for a seamless travel experience, including digital health verification and pre-departure testing.

Supply Chain Management

Climate-Related Risks & Opportunities

Opportunities

• Development of energy-efficient products and services
• Adoption of sustainable aviation fuels

Sustainable Products & Innovation

• New eco-friendly meal packaging

Awards & Recognition

• 2019 ASEAN Corporate Governance Scorecard Award

Environmental Metrics

ESG Focus Areas

• Not disclosed

Environmental Achievements

• Operates one of the youngest and most fuel-efficient fleets in the airline industry, with an average age of six years and 11 months. This supports ongoing efforts to lower carbon emissions.

Social Achievements

• SIA was named World’s Best Airline in the 2023 Skytrax World Airline Awards, and Scoot was named Best Long Haul Low-cost Airline.
• SIA rolled out complimentary unlimited in-flight Wi-Fi for all Business Class customers, PPS Club members, and KrisFlyer members.

Governance Achievements

• Not disclosed

Climate Goals & Targets

Environmental Challenges

• Softening demand for air freight
• Increasing competition across key markets
• Geopolitical and macroeconomic uncertainties
• Inflation
• Higher competition and softer cargo demand exerting downward pressure on cargo yields

Mitigation Strategies

• Continuous review of the SIA Group’s network and adjusting operations between SIA and Scoot to meet evolving customer demand.
• Monitoring trends and adjusting capacity and network accordingly.
• Successful Transformation programmes

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• World’s Best Airline (2023 Skytrax World Airline Awards), Best First Class Airline, Best First Class Comfort Amenities, Best Airline in Asia, Best Long Haul Low-cost Airline (Scoot)