Climate Change Data

Environmental Metrics

ESG Focus Areas

• Product – sustainable energy solutions
• People – positive people culture
• Planet – social and environmental improvement

Environmental Achievements

• Launched Pure Green energy plan, supplying nearly 3,000 meters with 100% renewable energy within a year.
• Supplied 100% renewable energy to Bristol City Council as part of contract renewal.
• Installed new low energy lighting in Nottingham office and EV charging facilities.
• New Leicester office will include state-of-the-art energy efficiency and sustainability measures.

Social Achievements

• Improved employee engagement score to 71%.
• Nine internal promotions.
• Seven apprentices recruited.
• Raised over £2,500 for Macmillan Cancer Support.
• Provided support and advice to SME customers during Covid-19, including website FAQs, new products, and digital marketing campaigns.

Governance Achievements

• Board rebalancing to improve governance framework.
• Appointment of new NOMAD, broker, and financial PR consultants.
• Implementation of a new Long-Term Incentive Plan (LTIP) aligning management reward with shareholder value.
• AIM investigation into self-identified matters from 2018 satisfactorily closed.

Climate Goals & Targets

Environmental Challenges

• Covid-19 pandemic impacting customer demand, commodity prices, and potential for increased bad debt.
• Revenue recognition challenges due to reliance on estimated meter readings.
• Volatility in the energy commodity market.
• Change management and digitalisation needs as the Group scales.
• Maintaining effective relationships with regulatory bodies (Ofgem, Ofwat).

Mitigation Strategies

• Implemented business continuity and remote working plan.
• Increased focus on bill-to-cash cycle and smart meter technology.
• Stringent credit checking policies and assessment of sector risks.
• Improved meter reading performance and enhanced controls over revenue and gross margin reporting.
• SmartestEnergy trading arrangement to reduce impact of market volatility.
• Investment in new talent and processes for digitalisation and change management.
• Internal compliance team focused on regulatory compliance.

Supply Chain Management

Responsible Procurement

• Rigorous compliance with the Modern Slavery Act

Climate-Related Risks & Opportunities

Opportunities

• Development of energy-efficient products and services

Sustainable Products & Innovation

• Pure Green energy plan
• Smart meters
• Energy efficiency reporting
• EV charge points

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Launched Pure Green Energy Plan (2020) supplying over 3,600 meters with 100% green electricity.
• Launched Carbon Neutral gas plan (2021), offsetting carbon emissions.
• Installed 2,204 smart meters by 31 December 2021, enabling energy monitoring and reduction.
• New Leicester office (Energy Centre) includes state-of-the-art energy efficiency measures.

Social Achievements

• Raised over £2,500 for Macmillan Cancer Support.
• Continued apprentice and student placement initiative.
• Improved employee engagement rate to 74% (3% increase from 2020).
• Implemented career pathways to support talent development.

Governance Achievements

• Successful integration of AmpowerUK customer book, demonstrating robust processes.
• Appointment as Supplier of Last Resort by Ofgem for AmpowerUK and two further customer books.
• Continued refinement of risk and opportunity management processes by the Audit Committee.

Climate Goals & Targets

Environmental Challenges

• High global commodity market prices for gas and electricity.
• Increased market volatility and supplier failures in the energy sector.
• Potential impact of the Russian conflict on energy supply and prices.
• Customers struggling to pay due to increased utility costs.

Mitigation Strategies

• Robust hedging policy to mitigate commodity price movements.
• Regular price book refreshes to reflect forward commodity market prices.
• Automated processes for customer pricing and onboarding.
• Monitoring of price curves and support for customers.

Supply Chain Management

Responsible Procurement

• Regular review of Modern Slavery Policy
• Risk assessments with supplier base
• Training programmes on diversity and inclusion

Climate-Related Risks & Opportunities

Opportunities

• Development of energy-efficient products
• Growth in green energy market

Sustainable Products & Innovation

• Pure Green Energy Plan
• Carbon Neutral gas plan
• Electric vehicle chargers

Environmental Metrics

ESG Focus Areas

• Sustainability
• People
• Planet

Environmental Achievements

• Offering a range of green energy solutions, including EV Charger Installation and Data Analytics to reduce carbon footprints.

Social Achievements

• Named in The Sunday Times Best Places to Work List 2023
• 83.7% Employee engagement score
• £19,600 raised for Alzheimer’s Research UK

Governance Achievements

• Not disclosed

Climate Goals & Targets

Environmental Challenges

• Not disclosed

Mitigation Strategies

• Not disclosed

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Green energy solutions, EV Charger Installation and Data Analytics

Awards & Recognition

• AJ Bell AIM Listed Company of The Year award
• Digital Transformation award at the Utility Week Awards 2022