DIAMOND RESORTS EUROPEAN COLLECTION LIMITED
Climate Impact & Sustainability Data (2021)
Reporting Period: 2021
Environmental Metrics
Water Consumption:1.6 million liters saved in 2021
ESG Focus Areas
- Environmental Sustainability
- Social Responsibility
- Governance
Environmental Achievements
- Reduced single-use plastic from resort operations by 50%, aiming for 80% reduction by 2025.
- Saved 1.6 million liters of water in 2021 (13.76% overall water savings).
- 98% of resorts have LED lighting, 86% have dual flush toilets, 79% have low flow showers, and 100% have designated recycling compounds.
- Over 10k€ raised in 2021 for We Are Water Foundation, and over 15k€ raised in Q2 2022 to help Ukrainian people.
Social Achievements
- Improved communication with members through new guest direct messaging system (Kipsu).
- Increased service score by 3.8% since 2021.
- Many improvements to accessible accommodation carried out.
- Encouraged member representatives to organize Club Tables for social interaction.
Governance Achievements
- Re-election of Member Director.
- Active plans to help with availability demands and ensure fair allocation of inventory.
- Ongoing discussions on how to improve communication with members.
Climate Goals & Targets
Short-term Goals:
- 80% single-use plastic free by 2025.
Environmental Challenges
- Difficulties experienced with availability coming out of the pandemic.
- Increased demand on inventory and members’ frustrations at lack of availability.
- Anti-social behaviour at the resorts.
- Increased energy costs leading to revisiting 10-year sinking fund plans.
Mitigation Strategies
- Active plans to help with availability demands and ensure fair allocation of inventory.
- Advising members to report issues to resort management.
- Introducing alternative energy and energy saving measures.
- Increased communication and engagement with members.