Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental Sustainability
• Social Responsibility
• Governance

Environmental Achievements

• Achieved LEED Gold certification for World Headquarters
• Reduced water usage by 20% compared to typical office buildings
• Improved energy efficiency by 30% compared to typical buildings
• Reduced reliance on power grid by 12,475 kilowatt hours monthly through solar panels

Social Achievements

• 92% of employees volunteer
• 25% of employees serve on nonprofit boards
• Launched Blackbaud After School Program providing virtual learning opportunities for employees' children
• Hired first Diversity and Inclusion Officer
• Increased matching gift benefit for employees by 30%

Governance Achievements

• Robust cybersecurity program implemented
• Annual PCI DSS, SOC 1, and SOC 2 Type 2 reports available to customers
• Code of Conduct read and affirmed by 100% of employees
• Independent ethics reporting hotline available 24/7

Climate Goals & Targets

Environmental Challenges

• Security incident in 2020
• COVID-19 pandemic impacting operations and employee well-being
• Racial injustice impacting communities

Mitigation Strategies

• Communicated security incident details to customers and implemented lessons learned
• Pivoted to remote work, implemented virtual volunteering opportunities, and enhanced internal communications
• Made charitable donations to support relief efforts, launched initiatives to promote racial justice and equity

Supply Chain Management

Responsible Procurement

• Code of Business Conduct and Ethics for Suppliers

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards, SASB

Certifications: LEED Gold

UN Sustainable Development Goals

• SDG 3 Good Health and Well Being
• SDG 1 No Poverty
• SDG 16 Peace, Justice and Strong Institutions

Giving priorities and initiatives align with these goals

Awards & Recognition

• Fast Company 100 Best Workplaces for Innovators
• Forbes Best Employers for Women
• BuiltIn Best Places to Work in Austin
• Stevie Award for Sales and Customer Service
• Trust Radius Most Loved

Environmental Metrics

ESG Focus Areas

• Social Good Community
• People, Culture and Diversity, Equity & Inclusion
• Privacy and Data Protection
• Climate
• Governance and Ethics

Environmental Achievements

• Achieved carbon neutrality across business operations and data centers through a combination of becoming a remote-first workforce, energy efficiency initiatives, and investment in carbon offset projects.
• Reduced global real estate footprint by 50% since 2019.
• Reduced emissions related to office energy by 63% since 2019.
• Reduced employee commuting emissions by 75% since 2019.

Social Achievements

• Launched #wellbeingwednesdays, a global wellness program.
• More than 70% of employees volunteered.
• 1 in 5 employees served on a nonprofit board.
• 117 grants given to nonprofits by employee-led grant committees.
• 55% of all new hires in 2021 came from historically underrepresented groups.
• 95% customer support satisfaction rating.

Governance Achievements

• Increased the number of dedicated cybersecurity professionals by more than 40% in 2021.
• Implemented a robust cybersecurity program, achieving PCI DSS, SOC 1, and SOC 2 Type 2 reports.

Climate Goals & Targets

Environmental Challenges

• External environmental risks (e.g., greenhouse gas increase, air/water/soil pollution, severe weather events) due to Blackbaud's limited direct control over its environmental impact.
• Maintaining data security and privacy in a constantly evolving regulatory landscape.

Mitigation Strategies

• Collaboration with stakeholders and business partners to mitigate environmental risks.
• Significant investment in cybersecurity program and continuous evaluation of data privacy regulations.
• Proactive approach to data privacy, including transparent privacy notices and data control options for users.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Compliance with all applicable laws and regulations; prohibition of slavery, indentured labor, child labor, and human trafficking.

Climate-Related Risks & Opportunities

Physical Risks

• Severe weather events

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI, SASB

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• SDG 3
• SDG 4
• SDG 16
• SDG 17

Philanthropic giving aligned to community needs and employee priorities; focus on SDG 17 through research and resource sharing, cross-sector collaborations, and connecting the Ecosystem of Good®.

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• 2021 Gold Stevie® Award for Contact Center of the Year
• 2022 Silver Stevie® Award for Front Line Customer Service Team of the Year
• Fast Company’s Best Workplace for Innovators 2020

Environmental Metrics

ESG Focus Areas

• People and Culture
• Fueling Social Impact
• Driving Climate Solutions
• Governance & Data Responsibility

Environmental Achievements

• 90% reduction in global GHG emissions since 2019
• 16% energy reduction in Global HQ since 2019
• 40% water reduction in Global HQ since 2019
• Achieved carbon neutrality for 2022 emissions through a combination of on-site solar, Environmental Attribute Certificates (EACs) and reforestation carbon offset projects.

Social Achievements

• 70% of employees volunteered in 2022
• 1 in 4 employees participated in matching gift program
• 1 in 7 employees served on nonprofit boards
• 100% of employees completed Respect at Work training
• 1 in 3 employees belong to an Affinity Group
• $1.2B from donations and grants
• 12.1M total volunteer hours recorded

Governance Achievements

• Added United Airlines Chief Information Security Officer Deneen DeFiore to the board to provide cybersecurity oversight
• Enhanced incident response plan; hardening standards and infrastructure; expanded penetration testing requirements; and enhanced asset management and patching processes
• Strengthened internal cybersecurity team by increasing headcount 154% since January 1, 2020

Climate Goals & Targets

Environmental Challenges

• Accurately measuring and impacting Scope 3 emissions
• Developing a global decarbonization strategy

Mitigation Strategies

• Calculated Scope 3 footprint in line with the Greenhouse Gas Protocol
• Actively working towards a strategy to reduce Scope 3 emissions
• Investing in renewable and reforestation projects
• Planning to continue climate progress and journey to Net Zero aligned with the Science Based Targets Initiative (SBTi)

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Code of Business Conduct and Ethics for Suppliers and Business Partners

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events (hurricanes, wildfires, floods, heat waves, power shortages)
• Natural disasters affecting offices and data centers

Transition Risks

• New regulations and standards related to public disclosure and climate change

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI, SASB, TCFD

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• SDG 17 (Partnerships for the Goals)

Philanthropic giving aligned to community needs and employee priorities, commitment to sharing research and resources, and participation in cross-sector collaboration.

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• People and Culture
• Fueling Social Impact
• Driving Climate Solutions
• Governance & Data Responsibility

Environmental Achievements

• Achieved carbon neutrality for 2023 emissions through a combination of on-site solar, Green-e certified Environmental Attribute Certificates (EACs), and carbon offset projects.
• 23% energy reduction in Global HQ since 2019
• 45% water reduction in Global HQ since 2019
• 92% reduction in global GHG emissions since 2019

Social Achievements

• 70% of employees volunteered in 2023
• 1 in 7 employees served on nonprofit boards
• 140 grants given to charities
• 65% increase in volunteer hours powered through YourCause
• 1.9M learners completed EVERFI workplace training

Governance Achievements

• Blackbaud Named Governance Team of the Year in Governance Intelligence’s Annual Corporate Governance Awards.
• Appointed a Chief Privacy Officer role to oversee data privacy.
• Increased specialization of cybersecurity team.
• Board amended tenure limits for independent directors.

Climate Goals & Targets

Environmental Challenges

• Scope 3 emissions account for 97% of total emissions footprint.
• Need to further study Scope 3 emissions and develop an emission reduction strategy.

Mitigation Strategies

• Calculated Scope 3 footprint in line with the Greenhouse Gas Protocol.
• Exploring ways to reduce Scope 3 emissions.
• Investing in renewable and reforestation projects.
• Planning to continue climate progress and journey to Net Zero aligned with the Science Based Targets Initiative (SBTi).

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Code of Business Conduct and Ethics for Suppliers and Business Partners

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events
• Natural disasters

Transition Risks

• New regulations and standards related to climate change

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI, SASB Standards, TCFD

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• SDG 17

Focus on partnerships for the goals through sharing research and resources, cross-sector collaboration, and technology.

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Governance Team of the Year