Melco Resorts & Entertainment Limited
Climate Impact & Sustainability Data (2020, 2021, 2022, 2023)
Reporting Period: 2020
Environmental Metrics
ESG Focus Areas
- Restoring our World
- Inspiring our Communities
- Sustaining our Supply Chain
- Empowering our Business
Environmental Achievements
- 67% reduction in overproduced food waste over a six-month trial at City of Dreams employee dining rooms.
- Reduction of annualized electricity consumption of 34,297 MWh in Macau and Manila, equivalent to avoiding over 24,000 metric tonnes of GHG emissions.
Social Achievements
- Mobilized over 7,800 Melco volunteer participants in more than 600 volunteer activities under the ‘Simple Acts of Kindness’ initiative.
Governance Achievements
- Not disclosed
Climate Goals & Targets
- Not disclosed
- Achieving carbon neutral resorts and zero waste across resorts by 2030
- Not disclosed
Environmental Challenges
- Not disclosed
Mitigation Strategies
- Not disclosed
Supply Chain Management
Supplier Audits: Not disclosed
Responsible Procurement
- Procuring locally and creating demand for materials that have sustainability attributes in the supply chain
Climate-Related Risks & Opportunities
Physical Risks
- Not disclosed
Transition Risks
- Not disclosed
Opportunities
- Not disclosed
Reporting Standards
Frameworks Used: Null
Certifications: Null
Third-party Assurance: Not disclosed
UN Sustainable Development Goals
- Not disclosed
Not disclosed
Sustainable Products & Innovation
- Not disclosed
Awards & Recognition
- Not disclosed
Reporting Period: 2021
Environmental Metrics
ESG Focus Areas
- Energy & Climate Resilience
- Material Use & Waste
- Engaging our People
- Safety, Health & Wellbeing
- Responsible Gaming
- Community Engagement & Investment
- Ethical & Sustainable Supply Chain
- Ethics & Integrity
- Privacy & Cybersecurity
Environmental Achievements
- 25% energy intensity reduction achieved over 2019
- Annualized savings of over 46.8 million kWh through energy-efficiency measures since 2018
- Eliminating 2.8 million plastic bottles annually with water refilling dispensers across our properties
- Replaced all SUP F&B containers and utensils with biodegradable, sustainable alternatives
- Increased plastic recycling by 2,429%
- Waste diversion increase of 433% in composting and 126% in recycling over 2020
- Cut plate waste in Employee Dining Rooms by up to 35% over a five-month, Winnow Sense trial
- Annualized savings of over 432,000 m3 through water-efficiency measures
- BREEAM “Excellent” rating for the design stage of City of Dreams Mediterranean and Studio City Phase 2
Social Achievements
- Women comprise 27% of our Boards and 38% of senior management, and 73% of our people are hired from within the local community
- Overall, 111 average training hours per colleague, a 260% increase over 2019 and 18% over 2020
- Over 95% of colleagues vaccinated through our ‘Get the Jab’ program
- First and only integrated resort operator globally to be recognized by RG Check in all jurisdictions
- Heart-of-House Roadshows generated over US$950,000 worth of business for more than 140 local SMEs
Governance Achievements
- All colleagues received training on Melco’s anti-corruption policies and procedures
- No incidents of corruption, or legal actions taken for anti-competitive behavior or monopolistic practices
Climate Goals & Targets
- Achieving carbon-neutral resorts by 2030
- Achieving zero waste across our resorts by 2030
- Sourcing 80% of our procurement choices with sustainability attributes by 2025
- Purchasing 100% of our bed linen and towels from OEKO-TEX®-certified suppliers and 100% of our pure cotton linen and towels from sustainable sources by 2030
- Procuring 20% of our seafood from sustainable, local and/or globally-recognized certification schemes by 2025
- Sourcing 50% of our chemicals rated as Green or Amber by 2025
- Achieving third-party accreditation for all new integrated resort RG programs within three years of opening
- Hiring 95% of managers from the local community by 2030
- Filling 50% of management roles with women by 2030
- Reduce Melco’s Group annual employee Injury Frequency Rate (IFR) by 20% in 2022
Environmental Challenges
- COVID-19 pandemic significantly impacted financial performance and liquidity.
- Uncertainty regarding license renewal in Macau.
- Intensified cyber risk globally.
- Limited access to renewable energy sources in certain jurisdictions.
- Tightening data privacy laws globally.
Mitigation Strategies
- Employing cost-containment and financing measures to manage financial sustainability
- Evolving and diversifying business model
- Operating responsibly and adhering to government policies and regulations
- Protecting IT infrastructure and systems
- Engaging independent third-party experts to assess processes and preparedness
- Incorporating environmental features into building design and facilities
- Appointing Data Protection Officers in each jurisdiction
- Protecting data subject rights
Supply Chain Management
Responsible Procurement
- Code of Conduct for Suppliers
- Sustainability attributes indicated on procurement system with icons
- Sourcing guidelines for cotton, chemicals, and seafood
Climate-Related Risks & Opportunities
Physical Risks
- Extreme weather events (typhoons)
- Damage to property and loss of revenue
Transition Risks
- Carbon pricing
- Energy-efficiency improvement requirements
- Rising fossil-fuel based energy prices
Opportunities
- Sourcing renewable energy
- Expanding onsite solar generation
- Reducing cost of capital through green bonds
Reporting Standards
Frameworks Used: GRI Standards: Core option
Certifications: ISO 14001, ISO 50001, ISO 45001, ISO 27001, RG Check, BREEAM Excellent (City of Dreams Mediterranean and Studio City Phase 2 design)
Third-party Assurance: Third-party assurance provider verified GHG emission inventory for 2019, 2020, and 2021 against ISO 14064-1:2006
Sustainable Products & Innovation
- NORDAQ water purification and bottling solution
- Biodegradable F&B containers and utensils
- Sustainable building designs
Awards & Recognition
- Sustainable Resort of the Year 2021 – International Gaming Awards (IGA)
- WeCare™ HR Asia Most Caring Companies Award 2021
- Best Companies to Work for in Asia – HR Asia magazine (2019-2021)
- Excellence in Practice Award: Customer Service Training – Association of Talent Development
- Silver for Best Graduate Recruitment Programme – HR Asia Recruitment Awards 2021
- 15 Years Plus Caring Company Logo
- 97 Forbes Travel Guide Awards
- Studio City Phase 2 Regional Award, Asia at BREEAM Awards 2021
- Gold Awards 2021 of the ‘Climate Change Initiative’ category – PATA
- Green Key International Environment Award 2021
- ASEAN Tourism Standards Awards 2021 – ASEAN Green Hotel
- Hong Kong Sustainability Award 2021 – Certificate of Excellence
- Outstanding Corporate for Volunteerism (2019-2021)
Reporting Period: 2022
Environmental Metrics
ESG Focus Areas
- Energy & Climate Resilience
- Material Use & Waste
- Engaging our People
- Safety, Health & Wellbeing
- Responsible Gaming
- Community Engagement & Investment
- Ethical & Sustainable Supply Chain
- Ethics & Integrity
- Privacy & Cybersecurity
Environmental Achievements
- 22% energy intensity reduction achieved over 2019
- Solar photovoltaic (PV) at all properties in Macau, Manila and Cyprus
- Annualized savings of over 51.3 million kWh through energy-efficiency measures
- BREEAM “Excellent” rating for the design stage of City of Dreams Mediterranean and Studio City
- Eliminating 1.4 million plastic bottles at City of Dreams Manila and Macau properties
- 24% reduction in waste generated in 2022 compared to 2021
- 9% increase in waste diversion through composting and recycling
- 36% overall increase in composting compared to 2021
- Annualized savings of over 463,625 m3 through water-efficiency measures
Social Achievements
- Women comprise 27% of our boards and 34% of senior management
- 68% of positions at the “Vice President” level and above have been filled from within our local community
- 170 average training hours per colleague in 2022
- 99% of colleagues completed the Hotel and Catering Safety Card Training Program
- Close to 500 colleagues participated in mental wellness seminars
- 2,276 community activities organized, a 104% increase from 2021 with over 22,300 Melco volunteer participants
- Awarded “Outstanding Corporate for Volunteerism”
Governance Achievements
- 97% completion rate of Corporate Governance induction training
- No material incidents of corruption, anti-competitive behavior or monopolistic practices reported
- Procured cyber insurance to protect Melco against financial losses caused by potential cybersecurity incidents
- No complaints or instances of data or customer privacy breaches were reported in 2022
Climate Goals & Targets
- Achieving carbon-neutral resorts by 2030
- Achieving zero waste across our resorts by 2030
- Achieving carbon-neutral resorts by 2030
- Achieving zero waste across our resorts by 2030
- Sourcing 80% of our procurement choices with sustainability attributes by 2025
- Purchasing 100% of our bed linen and towels from OEKO-TEX®- certified suppliers by 2030
- Procuring 20% of our seafood from sustainable sources by 2025
- Sourcing 50% of our chemicals rated as Green or Amber by 2025
- Sourcing 100% cage-free eggs by 2025
- Reduce Melco’s Group annual employee Injury Frequency Rate (IFR) by 5% in 2023
Environmental Challenges
- Impact of the COVID-19 pandemic, particularly in Macau
- Limited access to renewable energy sources in certain jurisdictions
- Ongoing pandemic disruptions to international supply chains
- Rising costs globally amid high inflationary conditions
Mitigation Strategies
- Employing cost-containment and financing measures
- Evolving and diversifying our business model
- Prioritizing local procurement
- Harnessing the power of technology to improve data collection and visibility over our supply chain
Supply Chain Management
Responsible Procurement
- Supplier Code of Conduct
- Local sourcing
- Sustainable sourcing guidelines for chemicals, seafood, and cotton
Climate-Related Risks & Opportunities
Physical Risks
- Extreme weather events
- Chronic temperature increases
- Water stress
Transition Risks
- Regulatory pressures and carbon pricing
- Resource procurement
Opportunities
- Capital flow opportunities
- Renewable energy and onsite generation opportunities
Reporting Standards
Frameworks Used: GRI Standards
Certifications: RG Check, BREEAM, ISO 45001, ISO 27001, HACCP
UN Sustainable Development Goals
- Goal 7 (Affordable and Clean Energy)
- Goal 12 (Responsible Consumption and Production)
- Goal 13 (Climate Action)
- Goal 14 (Life Below Water)
- Goal 8 (Decent Work and Economic Growth)
- Goal 11 (Sustainable Cities and Communities)
- Goal 17 (Partnerships for the Goals)
Melco's initiatives contribute to these goals through various programs and strategies outlined in the report.
Sustainable Products & Innovation
- NORDAQ water filtration system
- Biodegradable packaging
- Carbon-neutral beef
- Plant-based meat alternatives
- Sustainably sourced seafood
Awards & Recognition
- Global Gaming Awards Asia – Corporate Social Responsibility of the Year
- International Gaming Awards – Sustainability Award
- ATD Excellence in Practice Awards
- Cyprus HR Awards
- Asian Excellence Awards
- CEM Excellence Award
- ASEAN Green Hotel Award
- Macao International Environmental Co-operation Forum and Exhibition – Green Booth Award
- Macao International Trade and Investment Fair – Green Booth Award
- Outstanding Corporate for Volunteerism
Reporting Period: 2023
Environmental Metrics
ESG Focus Areas
- Energy & Climate Resilience
- Material Use & Waste
- Engaging our People
- Safety, Health & Wellbeing
- Responsible Gaming
- Community Investment & Engagement
- Ethical & Sustainable Supply Chain
- Ethics & Integrity
- Privacy & Cybersecurity
Environmental Achievements
- 5% energy intensity reduction achieved over 2022 and a 26% reduction compared to 2019
- Intensity reduction of 6% for Scope 1 and 2 greenhouse gas (GHG) emissions over 2022
- 1.3% absolute and 22% intensity reductions in Scope 3 emissions
- Avoided 5.2 million single-use plastic (SUP) bottles with the NORDAQ water filtration system
- Recycling or repurposing over 500 tonnes of playing cards
- Diversion of 11% of valuable materials from our waste stream through composting and recycling, a 76% increase over 2022
- Achieved annualized savings of over 466,304 m3 through water-efficiency measures
Social Achievements
- Women comprise 27% of our boards and 35% of senior management
- 66% of positions at the “Vice President” level and above have been filled from within our local community, increasing to 85% in Macau
- 93% of colleagues attended training, averaging 65 hours each in 2023
- Over 7,000 Foundation Acceleration Program (FAP) experiences provided
- 36-person REACH! Elite Team represented Melco in 55 local and national sports events; 200 REACH! training sessions involving over 1,190 participants
- 89% of our colleagues completed the Hotel and Catering Safety Card Training Program in 2023
- 300 internal OSH sessions were held with over 17,000 participants
- Since 2021, first and only integrated resort operator globally to be recognized by RG Check across all our properties
- Perfect score of 100% attained with Macau’s Gaming Inspection and Coordination Bureau’s (DICJ) Responsible Gambling Indicators in 2023 at three more of our locations
- Over 3,800 participants volunteered their time and efforts across over 530 volunteering initiatives
- Close to US$17 million donated to worthy causes in our communities
- Generated over US$1.1 million for small and medium enterprise (SME) businesses in Macau
Governance Achievements
- 100% completion rate of our Corporate Governance induction training on Melco’s Code of Conduct in 2023
- No material incidents of corruption, anti-competitive behavior or monopolistic practices reported
- Implemented new, mandatory, in-depth cybersecurity training for relevant colleagues, with specialized sessions for the Board and senior management
Climate Goals & Targets
- 95% of managers in Macau to be recruited from the local community by 2030
- 50% of management roles to be held by women by 2030
- Achieve carbon-neutral resorts by 2030
- Achieve zero waste across resorts by 2030
- Sourcing 80% of procurement choices with sustainability attributes by 2025
- Procuring 20% of seafood from sustainable sources by 2025
- Sourcing 50% of chemicals rated as Green or Amber by 2025
- Sourcing 100% cage-free eggs by 2025
- Reduce water consumption by 19% by 2030
- Reduce non-hazardous waste generation by 5% by 2030
- Diverting 5% of useful materials from disposal by 2030
Environmental Challenges
- Maintaining focus on being cost effective and efficient while progressing environmental initiatives
- Going deeper in the assessment of climate-related and other environmental impacts, and enhancing understanding of the related financial impacts
- Expanding procurement of more responsible options and introducing new categories on restaurant menus
- Navigating the challenges of inflation and geopolitical pressures
- Building resilience in sourcing to mitigate risks from natural events and other factors impacting supply chain continuity
- Maintaining effective management practices and mitigation strategies, aligned with high ESG standards, and providing training on advanced social engineering attacks
Mitigation Strategies
- Employing cost-containment and financing measures to manage financial sustainability
- Evolving and diversifying the business model
- Committing substantial resources to work closely with suppliers
- Strengthening supplier relationships, creating economies of scale in procurement and harnessing technology to improve data collection and supply chain visibility
- Being nimble and diversifying the sourcing base
- Deepening investment in advanced tools for attack prevention and detection, and arranging regular resilience drills
Supply Chain Management
Responsible Procurement
- Supplier Code of Conduct
- Sourcing goods and services with sustainability attributes
- Local procurement
Climate-Related Risks & Opportunities
Physical Risks
- Extreme weather events
- Chronic temperature increases
- Water stress
Transition Risks
- Regulatory pressures and carbon pricing
- Resource procurement
Opportunities
- Capital flow opportunities
- Renewable energy and onsite generation opportunities
Reporting Standards
Frameworks Used: GRI Standards, IFRS S1, IFRS S2, SASB, TCFD
Certifications: ISO 14001, ISO 45001, ISO 27001, RG Check, BREEAM
Third-party Assurance: Third-party assurance provider verified the Company’s Scope 1, 2 and 3 GHG emission inventory for the year 2023 against ISO 14064-3:2019
Sustainable Products & Innovation
- NORDAQ water filtration system
- Biodegradable packaging
- Recycled glass media filter for swimming pools
Awards & Recognition
- Global Gaming Awards Asia – Corporate Social Responsibility Award of the Year
- Asia Gaming Awards – Outstanding Contribution in Corporate Social Responsibility and Best Responsible Gaming Program
- Inside Asian Gaming IAG Academy IR Awards – Best Overall CSR Program
- Association for Talent Development – Career Development category
- Forbes Travel Guide awards
- MICHELIN Stars
- Green Hotel Gold Awards
- Green Key Award
- Best International Sustainable Commercial Development 2023
- Best Sustainable Commercial Development Europe 2023
- Asian Excellence Awards – Best Environmental Responsibility