Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Continued voluntary disclosure of carbon emissions data to the Environmental Protection Department’s Carbon Footprint Repository for Listed Companies in Hong Kong.
• Provided electric vehicle charging solutions through Smart Charge (HK) Limited to encourage electric mobility.
• Invested in modernising air-conditioning systems and equipment at exchange buildings to improve energy efficiency and reduce energy consumption.
• Participated in electricity companies’ Renewable Energy Feed-in Tariff (FiT) Scheme.
• Adopted energy-saving practices in exchange buildings and offices (signatory to the Charter on External Lighting scheme and the Energy Saving Charter).
• Installed solar power panels on rooftops of exchange buildings.
• Adopted paperless systems and used paper made from sustainable materials.
• Replaced single-use plastics with eco-friendly alternatives.
• Established practices for recycling industrial batteries and scrap metals.
• Provided removal services for regulated electrical equipment (WPRS).

Social Achievements

• Maintained a 49:51 female to male ratio in total workforce diversity and 40:60 for senior staff.
• Fostered youth development through the government’s Strive and Rise Programme.
• Assisted law enforcement in combating telephone fraud.
• Offered healthcare benefits and services, and organised well-being talks and workshops.
• Provided safety training to maintain high occupational health and safety standards.
• Established channels for employee feedback and suggestions.
• Extended HKT’s service offerings into fintech and healthtech.
• Offered a customer loyalty programme (The Club).
• Won over 80 awards for outstanding customer service.
• Received over 22,000 customer compliments.
• Adhered to high cybersecurity standards to protect customer privacy and business data.
• Integrated responsible sourcing into procurement and supply chain management.
• Maintained a Supplier Code of Conduct.
• Attained ISO 9001:2015 quality management system certification.
• Made monetary and in-kind contributions to the community (over HK$17 million).
• Mobilised staff volunteers to support community programmes.
• Sponsored events to promote Hong Kong’s development as an inclusive smart city.

Governance Achievements

• Maintained a high standard of corporate governance, upholding ethics, transparency, responsibility, and integrity.
• Adopted a Code of Conduct and a Corporate Social Responsibility Policy.
• Applied the principles and complied with all code provisions of the applicable Corporate Governance Code.
• Adopted a code of conduct regarding securities transactions (PCCW Code).
• Established mechanisms to ensure independent views and input are available to the Board.
• Conducted an annual evaluation of Board performance.
• Established a structured process to evaluate Board performance and directors’ contribution.
• Provided continuous professional development (CPD) training for directors.
• Established a whistleblower policy and procedure manual.
• Adopted an Anti-Bribery and Corruption Policy and Procedure Manual.
• Established procedures for handling and dissemination of inside information.
• Established a Risk Management, Controls and Compliance Committee.
• Renamed the Corporate Social Responsibility Committee to the Sustainability Committee.

Climate Goals & Targets

Environmental Challenges

• Challenging economic conditions in 2023.
• Gradual slowdown in TV advertising.
• Shift towards digital in the advertising market.
• Heightened interest rates.
• Macroeconomic challenges.
• Intense market competition.
• Softer Mobile product sales.
• Weakness in the SME segment.
• Shift away from basic voice services to mobile and data.
• Cybersecurity threats.
• Information security and customer data privacy protection.
• New technologies (e.g., generative AI) outpacing the ability to adapt.
• Compliance with legal and regulatory standards across various sectors and jurisdictions.
• Effective project management.
• Employee retention and talent development.
• Business interruption due to external factors.
• Business interruption due to third-party service failure.
• Market competition.
• Geopolitical uncertainty and policy-driven currency and interest rate fluctuations.
• Failure of strategy.

Mitigation Strategies

• Adept strategy execution across media business and HKT’s diverse portfolio.
• Robust monetisation model (subscription and advertising tiers), well-balanced content pipeline, and continuous ecosystem expansion for Viu.
• Securing cross-industry premium sponsors for ViuTV.
• Driving engagement to sustain online membership growth.
• Expanding regional presence of event and artiste management business.
• Introduction of day and capacity passes for roaming services.
• 5G development and fast, reliable connectivity.
• Implementation of 5G Standalone (SA) architecture and mmWave technology.
• Enhancing residential networks (10G network covering 2.4 million households).
• Optic-fibre cable extensions to remote areas.
• Adding OTT service options to Now TV.
• Launching 1O1O HOME to integrate mobile, broadband, pay TV, and Smart Living solutions.
• Implementing Hong Kong’s first 5G hospital private network.
• Deploying a public hospital management organisation’s first clinical management system integration.
• Targeted support for Chinese companies expanding globally and foreign firms entering the mainland market.
• Participation in HKMA’s e-HKD Pilot Programme and FPS x PromptPay.
• Launching buy-and-own and subscription-and-rental home-charging solutions for EVs.
• Providing EV charging for taxis.
• Introducing attractively priced Now Signature Pack.
• Expanding Now TV’s video-streaming service with an OTT option.
• Leveraging cutting-edge technologies, including generative AI, to elevate operational efficiency and service standards.
• Comprehensive scope of Group policies and procedures.
• Enhanced technology assessment framework on AI adoption.
• Ongoing trainings pertaining to Risk Management & Compliance topics.
• Revamping Group policies & procedures to enhance disclosure and transparency.
• Providing on-going risk management support to business units and project teams.
• Establishing training, performance management, and reward programmes.
• Supporting post-implementation of Group Human Resources system.
• Developing succession planning.
• Adopting a Business Continuity Management Policy and Corporate Incident Response Plan.
• Effective vendor risk management, supply chain diversification, and working with multiple vendors.
• Focusing on functionality, coverage, time to market, ease of integration, pricing, and quality of products and services.
• Leveraging networking of Group’s operating units for cross-selling opportunities.
• Adopting AI tools in Group’s operations.
• Constantly monitoring the development of the political landscape.
• Reviewing revenue trends through a diversified portfolio.
• Exploring strategic business opportunities on different technology platforms and geographical locations.

Supply Chain Management

Responsible Procurement

• Group Purchasing Policy and Principles
• Supplier Code of Conduct

Climate-Related Risks & Opportunities

Sustainable Products & Innovation

• Electric vehicle charging solutions

Awards & Recognition

• Friends of EcoPark 2023
• Inclusion in the S&P Global Sustainability Yearbook (China Edition) 2023
• Constituent of MSCI World Small Cap ESG Leaders Index, MSCI World Small Cap ESG Screened Index, MSCI World Small Cap ESG Enhanced Focus CTB Index and MSCI ACWI IMI Climate Change Index (A rating in MSCI ESG Rating)
• Constituent member of the FTSE4Good Index Series
• Top 20 in the 4th Greater Bay Area Business Sustainability Index (GBASI)
• Constituent member of the Hang Seng Corporate Sustainability Benchmark Index (AA rating in HKQAA Sustainability Rating and Research 2023)
• BDO ESG Awards: Best in Reporting – Middle Market Capitalisation and Best in ESG – Middle Market Capitalisation
• ESG Leading Enterprise and Leading Environmental Initiative (Bloomberg Businessweek/Chinese Edition and Deloitte)
• Ming Pao ESG Award 2023: Excellence in ESG Innovation Award, Excellence in Environmental Sustainability Award and Excellence in Social Sustainability Award
• Certificate of appreciation from Hong Kong Economic Journal under the ESG Achievement Programme 2023
• World Green Organisation’s Green Office Label and Eco-Healthy Workplace Label
• 20 Years Plus Caring Company Logo