Ametros Financial Corporation
Climate Impact & Sustainability Data (2019)
Reporting Period: 2019
Environmental Metrics
ESG Focus Areas
- Social
- Governance
Social Achievements
- Made hundreds of wellness calls and sent dozens of flowers to members going through hard times.
- Launched a first-of-its-kind secure mobile application (CareGuard Mobile App) for members to manage settlement funds.
- Implemented a secure online portal (CareGuard Member Portal) for members to access bills, savings, and monthly statements.
- Enabled online chat with Member Care team for immediate question answering.
- Implemented internal quality monitoring for Member Care team, upgrading phone system for better hold time monitoring, and post-call surveys for member feedback.
Governance Achievements
- Launched a Regulatory Advisory Council to ensure compliance with regulatory changes impacting clients, partners, and members.
- Works with independent third parties for penetration tests, personal health information controls, financial and policy audits, and trainings.
Climate Goals & Targets
Supply Chain Management
Climate-Related Risks & Opportunities
Awards & Recognition
- Awards for growth, leadership, and being one of the Best Places to Work