Climate Change Data

Environmental Metrics

ESG Focus Areas

• Economic
• Environmental
• Social
• Governance

Environmental Achievements

• Planted 178,229 trees for toll road reforestation.
• Utilized LED lights at 6,075 points, reducing CO2 emissions by a minimum of 3,445 tons.

Social Achievements

• Channeled Rp 53.69 billion to 1,484 assisted partners through the Partnership Program.
• Achieved zero work accidents for Jasa Marga employees.
• Lowest service return was 254% greater than the UMR.

Governance Achievements

• Implemented an integrated management system incorporating ISO 9001:2015, ISO 14001:2015, ISO/DIS 45001:2016, and Baldrige Criteria.
• Held 11 internal meetings of the Board of Commissioners.

Climate Goals & Targets

Environmental Challenges

• Land acquisition process challenges.
• Climate change impacts (floods, congestion).
• Legal issues and court proceedings.

Mitigation Strategies

• Initiated internal and external solutions to address business constraints.
• Reserved Rp 9,423,039,329 in 2017 RKAP for case settlements.
• Established PT Jasa Layanan Operasi for toll road operations.

Supply Chain Management

Responsible Procurement

• Open and transparent tender process

Climate-Related Risks & Opportunities

Physical Risks

• Floods

Reporting Standards

Frameworks Used: GRI Standards (Core option)

Certifications: ISO 9001:2008, OHSAS 18001:2007

Awards & Recognition

• Contact Center Service Excellence Award (CCSEA) 2017
• Two awards from the Ministry of Transportation
• Social Business Innovation Award 2017
• Award for achieving improvement in safety & smoothness of Lebaran 2017

Environmental Metrics

ESG Focus Areas

• Economic
• Environmental
• Social
• Governance

Environmental Achievements

• 3 toll road sections received Green Toll Road Indonesia certification (Pandaan-Malang - Gold, Gempol-Pandaan - Silver, Ngurah Rai-Nusa Dua-Benoa - Gold)
• Jasamarga Transjawa Tollroad Regional Division toll road segments received awards in several categories in the Sustainable Toll Road Assessment

Social Achievements

• Implemented Creating Shared Value (CSV) program focusing on environmental, educational, and economic aspects (e.g., land fire prevention, UMKM support)
• Customer Satisfaction Index increased to 4.88

Governance Achievements

• Implemented Anti-Bribery Management System (SMAP)
• 100% of employees signed Integrity Pact, Integrity Declaration, and Conflict of Interest Statement

Climate Goals & Targets

Environmental Challenges

• Lack of a structured sustainability action plan
• Need to improve employee awareness of sustainability
• Defining work units responsible for sustainability implementation

Mitigation Strategies

• Initiated Creating Shared Value (CSV) program as a basis for developing a structured sustainability action plan
• Ongoing employee training and awareness programs

Supply Chain Management

Responsible Procurement

• Board of Directors Decree No. 20/KPTS/2021 on Guidelines for Procurement of Goods and Services
• E-procurement system

Climate-Related Risks & Opportunities

Physical Risks

• Increased rainfall intensity impacting road pavement

Opportunities

• Development of electric fuel charging stations

Reporting Standards

Frameworks Used: GRI Standards (GRI 1: 2021 Framework), OJK Regulation No. 51/POJK.03/2017, OJK Circular Letter No. 16/SEOJK.04/2021, ISO 26000

Certifications: ISO 9001:2015, ISO 45001:2018, ISO 14001:2015, ISO 37001:2016, Green Toll Road Indonesia

Third-party Assurance: SR ASIA

Awards & Recognition

• Numerous awards received in 2022 related to various aspects of performance (see report for details)

Environmental Metrics

ESG Focus Areas

• Climate Change
• Energy
• Water
• Emissions
• Waste
• Biodiversity
• Employment
• Occupational Health and Safety
• Training and Education
• Community Involvement
• Corporate Governance
• Business Ethics
• Anti-Corruption
• Customer Health and Safety
• Procurement Practices
• Local Involvement

Environmental Achievements

• Reduced GHG emissions (Scope 1) by 8.32%
• Reduced GHG emissions (Scope 2) by 33.87%
• Increased GHG emissions (Scope 3) by 295.80%
• Planted 14,297 trees
• Increased number of operating Public Electric Vehicle Charging Stations (SPKLU) by 70% (from 10 to 17 units)
• Increased power usage at SPKLU by 551.88% (from 14,820 kWh to 96,609 kWh)
• Obtained Green Toll Road Certification for 3 toll roads (Pandaan-Malang, Gempol-Pandaan, and Bali-Mandara) at Gold level
• Achieved 3-Star Rating for Dalam Kota toll road and 4-Star Rating for JORR Pondok Aren-Ulujami toll road in iRAP (International Road Assessment Program)

Social Achievements

• Increased number of local suppliers by 101.24% (from 242 to 487)
• Improved customer satisfaction index by 2.05%
• Implemented various CSR programs focusing on education, health, local economy development, and community assistance
• Launched Travoy Kids Daycare Service
• Implemented Respectful Workplace Policy (RWP) and Roadster Assertiveness Counseling Program (ROSELA)

Governance Achievements

• Established a Corporate Social and Environmental Responsibility (CSER) Committee
• Implemented ISO 26000 guidelines for Social Responsibility
• Implemented ISO 31000:2018 standard for risk management
• Achieved 100% employee signing of Code of Conduct
• Established a Whistleblowing System (WBS) managed by an independent party
• Implemented an Anti-Bribery Management System (SMAP)

Climate Goals & Targets

Environmental Challenges

• Challenges in translating the sustainability roadmap into short-term action plans
• Challenges in accurately calculating and assessing risk and impact
• Challenges in achieving best practices in sustainability implementation
• Potential for work accidents
• Negative impacts from toll road construction (dust pollution, air pollution, flooding)
• Toll road construction passing through conservation areas
• Maintaining toll road quality
• Disconnection of nearby areas due to toll road construction
• Potential for fire and smoke from post-harvest burning
• Economic slowdown and high inflation

Mitigation Strategies

• Formed a CSER Committee
• Developed a sustainability roadmap (2020-2027)
• Implemented Occupational Health and Safety (K3) measures
• Implemented environmental mitigation measures (polder and storage pool, pump machines, dredging, tree planting)
• Implemented Minimum Service Standards (SPM)
• Built pedestrian bridges
• Conducted social mapping through Focus Group Discussions (FGDs)
• Conducted outreach on the dangers of post-harvest burning
• Allocated capital expenditure for road maintenance
• Initiated cooperation for environmentally friendly electric refueling

Supply Chain Management

Responsible Procurement

• Open, transparent, and fair procurement practices
• Anti-corruption measures in procurement

Climate-Related Risks & Opportunities

Physical Risks

• Increased rainfall intensity affecting road surfaces

Opportunities

• Development of environmentally friendly electric refueling

Reporting Standards

Frameworks Used: GRI Standards, ISO 26000

Certifications: ISO 9001:2015, ISO 45001:2018, ISO 14001:2015, ISO 37001:2016, ISO/IEC 27001:2013, Green Toll Road Indonesia

Third-party Assurance: SR Asia Indonesia

Sustainable Products & Innovation

• Electric vehicle charging stations (SPKLU)

Awards & Recognition

• Numerous awards received in 2023 (listed in the report)