Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Saved nearly 2.3 million pounds of paper (equivalent of more than 25,000 trees) through electronic filing solutions.
• Saved 35,000 lbs. of wood, 95,000 gal. of water, 80,000 lbs. of CO2, and 5,000 lbs. of waste through document management tools.

Social Achievements

• Inclusion in Forbes’ America’s Best Midsize Employers for the second straight year.
• More than $400,000 in monetary and in-kind donations to community nonprofit organizations.
• Nearly $325,000 in in-kind software donations to Both Ends Believing.
• Over 4,000 employee volunteer hours in charitable events.
• Created Accessibility Empathy Labs at four offices to promote software accessibility.

Governance Achievements

• Consolidated information security efforts under a newly organized Information Security Office.
• Hosted two cybersecurity summits for clients.
• Adopted stock ownership guidelines, pledging, and anti-hedging policies for board members and executive officers.
• Mandatory annual IT security compliance training for all employees.

Climate Goals & Targets

Supply Chain Management

Climate-Related Risks & Opportunities

Awards & Recognition

• Forbes Best Employers for Diversity (2019)

Environmental Metrics

ESG Focus Areas

• Environmental Sustainability
• Social Sustainability
• Governance

Environmental Achievements

• Reduced carbon footprint by 22K metric tons and 15,000 flights per year through remote implementation
• 7 owned facilities signed onto renewable energy plans
• Formalized Environmental Policy
• Established Green Team Framework

Social Achievements

• 100% of employees completed annual Information Security Compliance training
• 38% of employees participated in anti-harassment training
• Established chief privacy officer role
• 1,500+ employees participated in community events
• Adopted Code of Social Responsibility
• Established an executive Diversity, Equity, and Inclusion (DEI) Council
• $367,600+ in Tyler Foundation donations
• 2,000+ talent organizations to increase diversity in recruiting

Governance Achievements

• Established Audit Committee’s oversight responsibility for information security matters
• Board diversity established
• 0 headcount reductions due to COVID-19
• Adopted Code of Social Responsibility

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic creating challenges
• Increased remote work requiring adaptation
• NIC acquisition requiring integration of 1000+ employees

Mitigation Strategies

• Developed “Better Together, with Flexibility” work model
• Unlimited paid Coronavirus Time Off (CTO) policy
• Virtual user conference
• Successful integration of NIC employees
• Centralized corporate recruiting structure to increase collaboration in sharing candidates and implemented new technology tools to reduce bias in job descriptions and the resume review process

Supply Chain Management

Responsible Procurement

• Maximizing supplier diversity, $74.8M spent with diverse suppliers

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI, SASB, S&P Global SAM Corporate Sustainability Assessment

Sustainable Products & Innovation

• Virtual Court solution
• Children First Software (CFS)

Awards & Recognition

• Detroit Free Press’ “Top Workplaces”, MaineBiz’s “Best Places to Work in Maine”, Mississippi Business Journal’s “2021 Best Places to Work”, The Dallas Morning News’ “Top 100 Places to Work”, The Denver Post’s “Best Midsized Companies to Work for in Colorado”, The Washington Post’s “Top Workplaces”, Dow Jones Sustainability Index for North America, Government Technology Magazine’s “GovTech Top 100”

Environmental Metrics

ESG Focus Areas

• Energy
• Emissions
• Waste
• Sustainable Procurement
• Diversity, Equity & Inclusion (DEI)
• Talent Development & Career Growth
• Physical & Mental Wellness
• Customer Privacy
• Data Security
• Corporate Governance
• Risk Management

Environmental Achievements

• Expanded the Environmental Task Force
• Launched Green Team programs
• Completed renovation of a LEED-certified office in Lubbock, Texas
• Closed nine underutilized locations, consolidating offices in Toronto, Plano, and Nashville to reduce resource consumption.
• Implemented energy-efficient alternatives at offices (new HVAC systems, LED lighting, water source heat pumps, window tinting).
• Recycled 71% of equipment and remarketed 29% through collaboration with Iron Mountain.
• Established a national agreement with a furniture vendor to centralize purchasing and prioritize lower-impact materials.

Social Achievements

• Increased paid parental leave to 12 weeks for both parents
• Elevated the "Better Together, With Flexibility" principle to include hybrid work
• Added to DEI council and Employee Resource Groups
• Spent $61M with diverse suppliers
• Supported 9,400+ hours of paid volunteer time for Tyler team members
• Achieved a 50% internal promotion and career mobility rate
• Launched myTyler, a global HR information system platform.

Governance Achievements

• Expanded senior information security leadership
• Grew the Security Champions program
• Delivered security and privacy training to 94.7% of employees
• Conducted an Enterprise Risk Assessment
• Implemented three new shareholder rights initiatives (majority vote requirements for mergers, shareholder ability to call special meetings, shareholder ability to request action by written consent).

Climate Goals & Targets

Environmental Challenges

• Identifying viable renewable energy options for all locations.
• Maintaining data collection and quality following the NIC acquisition.

Mitigation Strategies

• Investigating strategic mitigation measures, such as purchasing renewable energy credits to offset emissions.
• Refining analysis to set a validated emissions reduction target in the future.
• Developing a new centralized procurement system to improve vendor diversity engagement.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Developing a new centralized procurement system to improve vendor diversity engagement.
• National agreement with a furniture vendor to prioritize lower-impact materials.

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: SASB Standards, GRI reporting standards, SAM Corporate Sustainability Assessment, UN Sustainable Development Goals (SDGs)

Certifications: LEED (for Lubbock office)

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• SDG 9: Industry, Innovation and Infrastructure
• SDG 11: Sustainable Cities and Communities
• SDG 16: Peace, Justice and Strong Institutions

Tyler's technologies support the public sector's digital transition, contribute to more resilient infrastructure, and create smarter, safer, and stronger communities; support equitable access to justice and empower inclusive government and schools.

Sustainable Products & Innovation

• Virtual Court
• Student Transportation software

Awards & Recognition

• 96th percentile in S&P Global Corporate Sustainability Assessment (Software and Diversified IT Services industry)
• Inclusion in Dow Jones Sustainability Index (second consecutive year)
• Top 20% of sustainability performers among the 600 largest U.S. and Canadian companies in the S&P Global Broad Market Index

Environmental Metrics

ESG Focus Areas

• Energy
• Emissions
• Waste
• Sustainable Procurement
• Diversity, Equity & Inclusion
• Talent Development & Career Growth
• Physical & Mental Wellness
• Customer Privacy
• Data Security
• Corporate Governance
• Risk Management

Environmental Achievements

• Evacuated 60% of remaining Dallas, Texas, private data center workloads in 2023
• Upgraded solar generation monitoring software in Plano, Texas
• Explored renewable procurement opportunities in Lubbock, Texas
• Invested in energy efficiency and waste diversion projects at various offices
• Added three new categories to our Scope 3 greenhouse gas (GHG) inventory accounting
• Closed nine underutilized locations totaling about 65,000 square feet in 2023
• Consolidated two Little Rock, Arkansas, locations into one office
• 100% of e-waste was recycled or remarketed.

Social Achievements

• Enhanced the DEI governance structure and leadership engagement in new Employee Resource Groups (ERGs)
• Supported 11,800+ hours of paid volunteer time for Tyler team members
• Invested in team member development with more than 11,000 hours of cloud skills development
• Redesigned anti-harassment training and achieved a 98% completion rate with managers and 99% with team members
• Lowered overall turnover rate by 1.6% compared to 2022
• Launched a One Tyler New Hire Onboarding strategy
• Launched a WLN mentorship program

Governance Achievements

• Grew our Security Champions program to more than 100 champions
• Achieved a 93.7% completion rate for our security and privacy training
• Updated our Insider Trading Policy and updated our Privacy Statement

Climate Goals & Targets

Environmental Challenges

• Efficiently coordinating seven dispatch centers in Pennsylvania
• Increased credit card fees for Louisiana Board of Pharmacy

Mitigation Strategies

• Implemented Tyler’s Enterprise CAD solution in Pennsylvania
• Adopted Tyler’s CAVU eLicense solution in Louisiana

Supply Chain Management

Responsible Procurement

• Prioritize procurement of equipment and supplies made with sustainable or recyclable materials
• Upgraded accounting and sales management software for better tracking of supplier transactions

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI, S&P Global Corporate Sustainability Assessment, UN SDGs

UN Sustainable Development Goals

• 9
• 11
• 16

These SDGs are most closely aligned with Tyler’s business, mission, and prioritized material topics.

Sustainable Products & Innovation

• eFile solution (reduced paper use)
• Community Readiness solution (Sumner County Jail)
• Enterprise Data Platform and Open Data Platform (SANDAG)

Awards & Recognition

• Dallas Morning News “Top Workplaces D-FW”
• Detroit Free Press’ “Michigan Top Workplaces”
• Mainebiz’s “Best Places to Work in Maine”
• Mississippi Business Journal’s “Best Places to Work”
• Newsweek’s “America’s Greatest Workplaces for Diversity”