Climate Change Data

Environmental Metrics

ESG Focus Areas

• Access to Knowledge
• Financial Inclusion & Economic Empowerment
• Entrepreneurship & Innovation
• Community Wellbeing
• Environment
• Arts & Culture

Environmental Achievements

• Participated in the “Himmeh w Lammeh” anti-littering initiative; supported the Arab Society for the Conservation of Nature; sponsored the “Shantet Sabaya” initiative that supports Jordanian and refugee women in crafting creative tote bags from upcycled plastic bags; supported in rehabilitating the oncology unit at Al-Bashir Hospital.
• Partnered with the ‘Habayibna.net’ e-platform to provide free calls to 200 underprivileged parents that have children with disabilities

Social Achievements

• Implementing recruitment and development policies with no discrimination among employees; enabling company culture, which is supportive of women; committed to merit-based promotions without any gender bias; committed to offer equal benefits to employees regardless of gender; providing employees with flexible working hours; providing female employees with paid maternity leaves; having a day care for our employees’ children in partnership with the Haya Cultural Center; 1,147 volunteering hours were dedicated by 500 employees to participate in volunteering activities in Amman and other governorates in 2019; Granted 21 scholarships for outstanding students in Jordan and Palestine; sponsored the extracurricular program “Masahti”; 15,391 children participated in the “Celebrations” Program; established an audio library in partnership with ‘Raneen’ initiative; targeted 300 children with Financial Literacy Puppet Shows; kicked-off the MoneySmart Financial Literacy bootcamp for Women; sponsored 15 women to participate in the “EWA village Market”; signed Strategic Partnerships with WIBA & BPWA to provide women with access to new markets and networks; sponsored 3 women from Jabal Al-Nathif; held the “Shorouq Career Comeback Program”; sponsored 9 women to showcase their products in ‘Souq Jara’; trained 20 women for the “Shorouq Career Comeback Program”; sponsored various youth entrepreneurial programs and hackathons; broadened partnership with the King Hussein Cancer Foundation; renewed commitment with “Tkiyet Um Ali”; supported the Mabarrat Um Al Hussein Association; contributed to providing medical aid for 1,050 Palestinian children; partnered with the ‘Habayibna.net’ e-platform.

Governance Achievements

• Not disclosed

Climate Goals & Targets

Environmental Challenges

• Not disclosed

Mitigation Strategies

• Not disclosed

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: UN SDGs

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Goal 2
• Goal 3
• Goal 4
• Goal 5
• Goal 8
• Goal 10
• Goal 11
• Goal 12
• Goal 13
• Goal 17

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Financial Inclusion
• Gender Equality
• Community Wellbeing
• Environment
• Education
• Arts and Culture

Environmental Achievements

• Solar PV Systems project resulting in cash savings of 4,530,092.64 JOD, reducing CO2 emissions by 26,169,486 kg, producing energy totaling 17,153,443 kWh, and connecting 47 Bank al Etihad buildings and branches to the solar energy system.
• Plastiqua initiative recycled 15,000 plastic bank cards into over 2,000 art pieces and accessories.
• Partnership to adopt and renovate a public park in Jabal Amman.

Social Achievements

• Shorouq program supported 960 women through mentorship, guidance, and networking.
• Partnerships with Amam Ventures and Endeavor Jordan to support women-owned businesses and expand to foreign markets.
• MONEYSMART-Wealth Management program to empower women financially.
• Financial Education Program rollout in schools.
• Youth Entrepreneurship Program "Shabbek-wa-Ibtaker" supported 30 young jobseekers.
• E-learning platform providing education and rehabilitation services to beneficiaries with disabilities.
• COVID-19 vaccination campaign for employees and their families (over 800 people).
• Various campaigns collecting food parcels, winter necessities, and clothes/toys for 6000 families.
• Sponsorship of "Run for Life" program and King Hussein Cancer Foundation initiatives.
• "Back to School" campaign donating school bags to 222 students.
• 25 scholarships granted to students in Jordan and Palestine.
• Support for Amman International Film Festival and Dar Art exhibition.

Governance Achievements

• Implementation of Corporate Governance Manual.
• Compliance with Corporate Governance Regulations for Listed Shareholding Companies.
• ISO Information Security Management System Certificate (ISO/IEC 27001:2013).

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic's impact on the global and local economy.
• Competition in the Jordanian Banking Sector for attracting customer deposits.
• Risk of fraud and error in automated accounting procedures.

Mitigation Strategies

• Agile framework to reduce the pandemic's negative effects.
• Effective controls to ensure safe and easy access to services.
• Cybersecurity and financial crime prevention programs.
• Automated 74% of processes to meet clients' needs.
• Upskilling of the team.
• Prudent credit policy to mitigate pandemic risks.
• Partnership with FMO to support affected entrepreneurs and SMEs.
• Revamped online banking services and "Etihad for Business" platform.
• Strict hedging policy and provision for impairment of facilities.
• Operational resilience framework to identify and protect against threats.
• Fraud risk assessment with a third party.

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: IFRS

Certifications: ISO/IEC 27001:2013

Third-party Assurance: Deloitte & Touche (M.E.) – Jordan

UN Sustainable Development Goals

• Goal 2
• Goal 3
• Goal 4
• Goal 5
• Goal 8
• Goal 11
• Goal 12
• Goal 13
• Goal 17

Social responsibility initiatives align with the UN Sustainable Development Goals.

Awards & Recognition

• Best Consumer Digital Bank in Jordan
• Most Innovative Digital Bank in Jordan
• Best Information Security and Fraud Management in Jordan
• Best Bill Payment and Presentment in Jordan and the Middle East
• Access to Finance Champion
• Most Active Issuing Bank in Jordan
• Best Socio-Economic Impact Bank

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• 7,785,183 kgs reduction in CO2 emissions due to the implementation of the Solar PV systems project
• 97% of electricity sourced from renewable sources of energy
• 46,590 kgs of paper and 5,423 kgs of e-waste were sent for reuse
• 80,000 plastic cards upcycled through our Plastiqua initiative

Social Achievements

• 1:1 pay ratio between male and female employees
• 85% increased investment in people development initiatives compared to 2021
• 1,193 women benefitted from coaching, mentorship, and workshops provided under our Shorouq initiative
• 25 annual university scholarships awarded to students across Jordan and Palestine

Governance Achievements

• Zero incidents of non-compliance reported in 2022
• Zero reported data security breaches in 2022, for the fourth consecutive year
• Highest rating possible received for compliance with the Chartered Institute of Internal Auditors (IIA) Standards
• E&S policy developed to ensure integration of environmental and social factors in lending and investment activities
• 3-year ESG strategy developed to further fuel transition towards becoming a more responsible and greener bank

Climate Goals & Targets

Environmental Challenges

• Not disclosed

Mitigation Strategies

• Not disclosed

Supply Chain Management

Supplier Audits: All new suppliers are subject to detailed reviews based on technical, financial, social, and environmental criteria

Responsible Procurement

• Evaluation of suppliers against environmental criteria
• Encouraging female participation in the workforce among suppliers

Climate-Related Risks & Opportunities

Physical Risks

• Water scarcity

Transition Risks

• Increased energy demand

Opportunities

• Green Economy Financing Facility (GEFF)

Reporting Standards

Frameworks Used: GRI Standards, UNGC Principles, UN Sustainable Development Goals (SDGs)

Certifications: Null

Third-party Assurance: Internal assurance process

UN Sustainable Development Goals

• Goal 2
• Goal 3
• Goal 4
• Goal 5
• Goal 7
• Goal 8
• Goal 9
• Goal 10
• Goal 11
• Goal 12
• Goal 13
• Goal 17

Various initiatives contributing to these goals are detailed in the report.

Sustainable Products & Innovation

• Green Future Loan

Awards & Recognition

• Best Bank for CSR - 2022
• Best Bank in Terms of Employee Empowerment & Development in Jordan 2022
• Best Mobile Banking Jordan 2022
• Most Active Issuing Bank in Jordan
• Best Online Portal/User Experience in The Middle East (Corporate Category)
• Most Innovative Digital Bank in The Middle East (Corporate Category)

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• 2 new solar PV installations in 2023, taking the total capacity to 3.2 MW, resulting in 2,235 tCO2 savings annually
• 100 million JOD outstanding balance in green loans

Social Achievements

• Shorouq programme impacted 1,920 women entrepreneurs
• Shorouq Comeback programme enabled 53 women to re-enter their careers
• 3.3 M JOD total contributed to CSR and philanthropic initiatives
• Rise Academy initiative reached 189 young individuals and 57 professionals

Governance Achievements

• Established a standalone department dedicated to sustainability
• 28% female board representation
• Zero data security breaches reported in 2023

Climate Goals & Targets

Environmental Challenges

• Not disclosed

Mitigation Strategies

• Not disclosed

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Regular reviews with suppliers
• Detailed assessments of new suppliers based on technical, financial, social, and environmental criteria
• Emphasis on complying with local labour laws

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Green financing

Reporting Standards

Frameworks Used: GRI Standards, UN Global Compact Principles, Jordan’s 2025 National Vision and Strategy, EU Taxonomy

Certifications: Null

Third-party Assurance: Internal assurance through departmental review and approval

UN Sustainable Development Goals

• Goal 2
• Goal 3
• Goal 4
• Goal 5
• Goal 7
• Goal 8
• Goal 9
• Goal 10
• Goal 11
• Goal 12
• Goal 13
• Goal 17

Not disclosed

Sustainable Products & Innovation

• Green loans
• Electric car loans

Awards & Recognition

• Best places to work in Jordan for 2023
• Most active issuing bank in Jordan
• Best Mobile Banking App Jordan 2023
• Most Innovative Digital Bank Jordan 2023
• Best Bank for Digital Solutions in Jordan
• Best Bank for CSR in Jordan
• Best Online User Experience (UX) Portal
• Best Information Security and Fraud Management
• Best SME Banking Jordan
• Best Digital Bank Awards 2023
• Best Customer Centric Banking Brand, Jordan
• Best SME growth bank
• Best Corporate/ Institutional Digital Banks In The Middle East By Country
• The Best Bank in Information Security Management