Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental Sustainability
• Social Responsibility
• Governance

Environmental Achievements

• 11% reduction in emissions compared to the previous year; ported renewable energy to more than 70 branches
• 35% of energy consumed was wind energy
• 50% of paper purchased was recycled
• 2.2 tons of paper collected for recycling

Social Achievements

• Maintained 97% customer satisfaction levels
• 14% annual turnover rate (12 percentage points less than the previous year)
• 7,073 individuals benefited from social initiatives
• $6.6 million in social investment
• 3,000 groceries delivered to informal workers

Governance Achievements

• 33% of the Board of Directors is independent
• 11,204 hours of training on ethical and regulatory matters
• Five committees supporting the Board: Audit, Communication and Control, Comprehensive Risk Management, Credit, and Compensation

Climate Goals & Targets

Environmental Challenges

• Covid-19 pandemic and its economic impact
• Changing social and political context in Mexico
• Worsening effects of climate change

Mitigation Strategies

• Renewed processes and work schemes
• Maintained fully operational network of 220 branches
• Increased digital accessibility (CINet and CIMóvil operations increased by 17% and 45% respectively)
• Implemented deferral program for loans
• Developed alternative sourcing strategies (acquisition of trust portfolios)

Supply Chain Management

Responsible Procurement

• 99% of suppliers are national
• Suppliers have sustainability certifications

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards (Essential option)

Third-party Assurance: Valora Sostenibilidad e Innovación S.A. de C.V.

UN Sustainable Development Goals

• Goal 7
• Goal 8
• Goal 11
• Goal 12
• Goal 13
• Goal 17

The report details how various initiatives contribute to these goals.

Sustainable Products & Innovation

• CIPanel Solar
• CIAuto Verde
• Biodegradable cards
• Sustainable Accounts
• CICash Multicurrency card

Awards & Recognition

• Socially Responsible Company by Cemefi (four consecutive years)

Environmental Metrics

ESG Focus Areas

• Climate Change
• Diversity & Inclusion
• Governance
• Social Impact
• Environmental Responsibility

Environmental Achievements

• Reduced GHG emissions by 19% (from 2,583 tCO2e in 2020 to 2,097 tCO2e in 2021)
• 48% of energy consumption from renewable sources
• 1.8 tons of recycled paper collected (3.5% of total paper consumed)

Social Achievements

• Social investment reached $1.7 million impacting 5,106 beneficiaries
• 66% of employees completed Code of Ethics and Conduct knowledge test
• 99% customer satisfaction rate

Governance Achievements

• 33% of Board of Directors are independent members
• Fifth consecutive year receiving Socially Responsible Company distinction
• Money Laundering Prevention System certified

Climate Goals & Targets

Environmental Challenges

• Economic challenges impacting business model
• COVID-19 pandemic impacting operations
• High employee turnover (21%)

Mitigation Strategies

• Updated materiality and sustainability strategy
• Implemented biosafety initiatives and remote work model
• Competitive compensation and benefits system, training programs

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Supplier selection based on social and environmental commitment
• 99% of suppliers are domestic

Climate-Related Risks & Opportunities

Physical Risks

• Drought in Jalisco

Transition Risks

• Regulatory changes in the electricity industry

Opportunities

• Development of energy-efficient products (CIPanel Solar, CIAuto Verde)

Reporting Standards

Frameworks Used: GRI Standards (Essential option), SASB Standards

Certifications: ISO 9001 (Money Laundering Prevention System)

Third-party Assurance: Deloitte

UN Sustainable Development Goals

• Goal 7 (Affordable and Clean Energy)
• Goal 12 (Responsible Consumption and Production)
• Goal 13 (Climate Action)
• Goal 16 (Peace, Justice and Strong Institutions)

Initiatives contribute to these goals through renewable energy use, waste reduction, emissions reduction, and anti-corruption measures.

Sustainable Products & Innovation

• CICash Virtual Viático Card
• CIPanel Solar
• CIAuto Verde
• Sustainable Account

Awards & Recognition

• Socially Responsible Company distinction (five consecutive years)

Environmental Metrics

ESG Focus Areas

• Digital Transformation
• Green Products
• Ethics and Corporate Governance
• Social Impact
• Environmental Responsibility

Environmental Achievements

• 52% of energy consumption from renewable sources, avoiding 1,154 tCO2e in emissions.
• Doubled paper recycling compared to the previous year.
• Efficient resource consumption in the new corporate building.

Social Achievements

• Social investment of $3.9 million, benefiting 8,314 people.
• 51% of workforce comprised of women.
• Incorporated a medical office in the Mexico City corporate building and launched the NutriCI initiative.

Governance Achievements

• 33% of board members are independent.
• 0 fines for money laundering in 2022.
• Sustainability Department reports directly to the CEO.

Climate Goals & Targets

Environmental Challenges

• 24.77% overall employee turnover rate (up 4 percentage points from the previous year).
• Water crisis in Mexico.

Mitigation Strategies

• Competitive compensation system, training, and professional development programs to retain talent.
• Collaboration with external committee to address water crisis and other sustainability challenges.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Quality and sustainability criteria.
• Supplier certifications aligned with sustainability practices.

Climate-Related Risks & Opportunities

Physical Risks

• Physical damages to assets, disruptions to production or supply chain, changes to productivity.

Transition Risks

• Changes in regulations and standards, development of alternative technologies, changes in market preferences, reputational factors.

Opportunities

• Development of energy-efficient products (CIPanel Solar, CIAuto Verde).

Reporting Standards

Frameworks Used: GRI, SASB

Certifications: ISO 9001:2015 (Money Laundering Prevention System)

Third-party Assurance: Valora

UN Sustainable Development Goals

• Goal 7
• Goal 8
• Goal 11
• Goal 12
• Goal 13
• Goal 16

Initiatives contribute to these goals through renewable energy, employment, sustainable cities, responsible consumption and production, climate action, and reduced corruption.

Sustainable Products & Innovation

• CIPanel Solar, CIAuto Verde.

Awards & Recognition

• Socially Responsible Company (Cemefi, 6 consecutive years).