Climate Change Data

Environmental Metrics

ESG Focus Areas

• Climate Change
• Environmental Management
• Social Responsibility
• Governance
• Digitalization
• People and Culture
• Contribution to Society

Environmental Achievements

• Developed an Environmental Management System covering energy, water, and waste management.
• Implemented energy efficiency projects (LED transformation, central technical team, instant energy tracking system, real-time machinery-equipment inspection system, automation system).
• Calculated greenhouse gas emissions for the first time using internationally accepted methods.
• Implemented a Zero Waste Project.

Social Achievements

• Maintained an 80% employee satisfaction rate.
• Reduced employee turnover rate from 40.14% to 33.8%.
• Implemented the "Healthcare to Our Family Project" offering affordable complementary health insurance for employees' family members.
• Opened a hospital classroom for hospitalized students.
• Conducted social responsibility projects supporting special athletes and raising breast cancer awareness.
• Increased per capita training hours for employees by 33% to 22.5 hours.

Governance Achievements

• Established a Sustainability Working Group.
• Published an "Information Security Management System Policy."
• Obtained ISO 27001 Information Security Management System Certification.
• Implemented a Corporate Risk Management Program.
• Established an ethics complaint line and ensured compliance with the Anti-Corruption and Anti-Bribery procedure.

Climate Goals & Targets

Environmental Challenges

• Climate change risks and opportunities are being evaluated.
• Supply chain sustainability needs improvement.

Mitigation Strategies

• Developing a roadmap for net-zero carbon emissions by 2050.
• Planning to start renewable energy production works by 2024.
• Adding environmental sustainability criteria to supplier contracts starting in 2023.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Dialogue with suppliers based on openness and trust.
• Adding environmental and social criteria to supplier contracts starting in 2023.

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI Standards “Core” option

Certifications: ISO 27001

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

The report mentions alignment with UN Sustainable Development Goals but doesn't specify which goals.

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Best Investor Relations Program (Institutional Investor)
• Best CEO (Institutional Investor)
• Best CFO (Institutional Investor)
• Best Investor Relations Professional (Institutional Investor)
• Silver Prize in Best Education Video category (Brandon Hall)

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• ISO 14001:2015 Environmental Management System Certificate started to be obtained for hospitals
• Solar Power Plant Project started for renewable energy production in hospitals
• Energy efficiency projects underway

Social Achievements

• Established Institutional Human Rights and Employee Rights Policy
• Included fair workforce, improvement of labor standards, women's employment and inclusion issues in employee rights policy
• Established mechanism for employee complaints and resolution of disputes

Governance Achievements

• ESG policies created and disclosed to the public by the Board of Directors
• Short and long-term ESG targets disclosed to the public
• Included in the BIST Sustainability Index since December 2022

Climate Goals & Targets

Environmental Challenges

• Greenhouse gas emissions of third parties not yet fully included in calculation
• Energy and emission reductions from projects not yet fully matched and disclosed
• No renewable energy used yet

Mitigation Strategies

• Working to reduce environmental impacts and measure them comparatively yearly
• Energy efficiency projects underway
• Solar Power Plant Project initiated

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI

Environmental Metrics

ESG Focus Areas

• Digitalization
• People and Culture
• Contribution to Society
• Fight with Climate Change
• Responsible Governance

Environmental Achievements

• Saved 14,457 m³ of water compared to 2022 (80% of 18,000 m³ target)
• Saved 3,000,000 kWh electricity and 900,000 Sm3 natural gas by the end of 2023

Social Achievements

• Launched Digital Satisfaction Project to improve hospital experience; achieved 60.4% guest NPS score in 2023
• Provided 320,000 hours of employee health & safety training

Governance Achievements

• Established a Sustainability Working Group with sub-working groups focused on key areas
• Implemented a process for evaluating climate-related risks

Climate Goals & Targets

Environmental Challenges

• Decreased guest satisfaction rate in 2023 compared to 2022 due to methodology change
• Increased energy consumption due to expansion of operations

Mitigation Strategies

• Implementing Solar Power Plant project (75 MWp) to reduce Scope 2 emissions
• Continuous improvement and review of sustainability goals

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Adding MLP Care Social and Environmental Criteria to supplier contracts

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed