Samsung Fire & Marine Insurance Co., Ltd.
Climate Impact & Sustainability Data (2014, 2015, 2016, 2018, 2020, 2021, 2022, 2023)
Reporting Period: 2014
Environmental Metrics
ESG Focus Areas
- Customer-oriented activity
- Customer protection
- Human rights and labor
- Work-life balance
- Business results
- Ethics and Integrity
- Co-prosperity
- Socially responsible investment and employee engagement
- Minimizing of environmental impacts
Environmental Achievements
- Reduced GHG emissions (details not quantified but mentioned as a target of 3% year-on-year reduction, 106.7% complete)
- Planted 37,654 trees for the 'Dream School' project
- Achieved ISO 14001 and ISO 50001 certifications
Social Achievements
- Launched new insurance products (Legal & Living Expense Insurance, Business Owner’s Property Insurance, Senior Cancer Insurance, Accident Insurance, Senior Medical Insurance)
- Launched 24-hour Emergency Fire Service
- Established a Customer Protection Committee and expanded Customer Protection Centers
- Implemented Vacation Pre-planning and pre-inputting system
- Conducted preventive safety education sessions and safety drills
- Shares repurchase (KRW 415.5 billion)
- Increased communication activities with various stakeholders
- Promoted social contribution activities (Guide Dog Donation, ‘Gift of Hope with 500 won’)
Governance Achievements
- Maintained the highest RBC ratio (375%) in the industry
- Received highest credit ratings (A++ from A.M. Best and A+ Positive from S&P)
- Established CEO succession regulations
- Implemented a target-oriented performance evaluation system for employees
- Established SFMI University for employee development
Climate Goals & Targets
- Reduce 30% from 2020 BAU (Business As Usual, expected emissions)
Environmental Challenges
- Uneasy economic situation in Korea due to global economic slowdown and uncertainties in emerging markets
- Underwriting profit loss due to concentrated large-amount incidents of commercial insurance, deteriorated loss ratio of auto insurance, and higher risk loss ratio of long-term insurance
- Decline of yield on interest-bearing assets due to low interest rate environment
- Number of large amount incidents such as the sinking of the Sewol ferry, airplane crashes and a number of fires
Mitigation Strategies
- Improved portfolio mix and differentiated profit management
- Stable growth in invested assets
- Strengthened underwriting for low-margin contracts
- Improved retention rate for profitable accounts
- Focus on protection-type products in long-term insurance
- Premium hike for certain types of automobiles
- Strengthened underwriting in offline and rising inflow of low-risk customers in auto insurance
- Increased portion of floating rate products and actively adjusting liability crediting rate in ALM
Supply Chain Management
Supplier Audits: 100% of new suppliers screened using environmental and labor practices criteria
Responsible Procurement
- Social Responsibility Code of Conduct for Business Partners
Climate-Related Risks & Opportunities
Physical Risks
- Extreme weather events
Opportunities
- Development of energy-efficient products and services; investment in renewable energy projects
Reporting Standards
Frameworks Used: GRI G4 Guideline
Certifications: ISO 14001, ISO 50001, ISMS (Information Security Management System), BS25999, ISO22301
Third-party Assurance: Samil PricewaterhouseCoopers
Sustainable Products & Innovation
- Storm & Flood Insurance
- Weather Insurance
- New Renewable Energy Insurance
- Mileage Auto Insurance
- Bicycle Insurance (Eco Mileage)
- Eco Mileage Auto Insurance
- Auto Insurance for Driving in Designated Days a Week
- Auto Insurance for Used Parts
Awards & Recognition
- National Customer Satisfaction Index (NCSI) No.1 for 14 consecutive years
- Web Accessibility Certification
- Minister of Employment and Labor award for development of talented women employees
- Korea Social Media Awards Grand Prize
- Blog Awards of Korea Grand Prize
- Citation of Seoul Mayor
Reporting Period: 2015
Environmental Metrics
ESG Focus Areas
- Customer Satisfaction
- Human Capital Development
- Social Responsibility
- Co-prosperity
- Environment, Safety & Health
- Governance & Risk Management
- Ethics and Integrity
Environmental Achievements
- Reduced greenhouse gas emissions to 31,566 tCO2e in 2015 from 32,044 tCO2e in 2014.
- Achieved 43% recycling rate in 2015.
- Obtained ISO 14001 (environmental management system) and ISO 50001 (energy management system) certifications.
Social Achievements
- Maintained the highest customer satisfaction rating among non-life insurance companies for three consecutive years (2012-2014).
- Launched new products and services, including the industry’s first Medical Expense Insurance for Pregnancy-related Diseases.
- Donated 182 guide dogs to the visually impaired since 1993 (9 in 2014 alone).
Governance Achievements
- Maintained the industry’s highest RBC ratio (350%) demonstrating high credibility and financial soundness.
- Received an “AA- Stable” rating from S&P and an “A++ (Superior)” from A.M. Best.
- Published an ‘Annual report of model criteria for corporate governance’.
Climate Goals & Targets
- Net zero emissions by 2050
- Achieve 30% renewable energy by 2030
- Reduce water consumption by 10% by 2025
Environmental Challenges
- Global macroeconomic uncertainties (US interest rate change, China’s economic downturn, drop in global raw material prices).
- Low birth rate and demographic changes in Korea.
- Need for transformation into a global enterprise.
Mitigation Strategies
- Profit-centered sound management.
- Customer- and market-oriented management, launching new products and expanding customer bases.
- Ethical management and spearheading sustainability activity in the insurance industry at home and abroad.
- Transparent disclosure of sustainability activity and sincere communication with stakeholders.
Supply Chain Management
Responsible Procurement
- Social Responsibility Code of Conduct for Business Partners
Climate-Related Risks & Opportunities
Physical Risks
- Extreme weather
- Flooding
Transition Risks
- Regulatory changes
- Market shifts
Opportunities
- Development of energy-efficient products
Reporting Standards
Frameworks Used: GRI G4 Guideline
Certifications: ISO 14001, ISO 50001, ISMS (Information Security Management System)
Third-party Assurance: Sam-il PricewaterhouseCoopers PwC
Sustainable Products & Innovation
- Eco Mileage Auto Insurance
- Auto Insurance for Driving in Designated Days a Week
- Auto Insurance for Used Parts
- Storm & Flood Insurance
- Weather Insurance
- New Renewable Energy Insurance
Awards & Recognition
- 2015 Best Korea Brands Top 50
- 2015 Maekyung Special Award For Financial Product
- 2015 Excellent Financial Company Protecting Consumers
- 2015 The Best non-life insurance Company
- 2015 Prime Minister’s Award for Excellence in Gender Equality for Employment
- 2015 FSS Award in the Field of Non-life Insurance
- 2015 The Best IR
- 2015 Selected in Dow Jones Sustainability World Index
- 2015 Excellence Award for Corporate Social Responsibility
- 2015 Excellence Award in Finance Sector for Carbon Management in CDP
- 2015 Grand Prize in Business Sector for Korea’s Social Media
- 2015 Prime Minister’s Award for Excellent Companies in Anti-money Laundering
- Web Accessibility Certification (2013)
- BS25999 certification (2010)
- ISO22301 certification (2013)
- IF Design Award (2015)
- Grand Prize of Korea’s Architectural Culture (2015)
- Grand Prize in the field of educational facilities (2016)
Reporting Period: 2016
Environmental Metrics
ESG Focus Areas
- Customer Satisfaction
- Human Capital Development
- Social Responsibility
- Co-prosperity
- Environmental, Safe & Health Management
- Corporate Governance
Environmental Achievements
- Reduced GHG emissions by 31.1% from the base year (Scope 1+2)
- Reduced paper consumption by 4.7% year-on-year
- Achieved top ranking among global insurers in the Dow Jones Sustainability World Index
Social Achievements
- Retained 1st place in customer satisfaction index
- Improved retention rates of protection products
- Maintained zero leaks in customer information
- Increased percentage of women in management positions by 0.3% to 11.2%
- Donated 192 guide dogs to visually impaired individuals
- Developed social responsibility programs suited to the insurance business
- Developed socially responsible products and services, increasing sales
Governance Achievements
- Enhanced transparency and autonomy of the Board of Directors
- Received A++ rating from A.M. Best for six consecutive years and AA- Stable from S&P
- Established a three-member audit committee composed entirely of outside directors
Climate Goals & Targets
- Reduce 30% from 2020 BAU (Business As Usual, expected emissions)
Environmental Challenges
- Uncertainty in the global financial market
- Slow recovery of the Korean economy
- Increase in operating expenses
- Recognition of one-time losses
- Decrease in bond yields
- Reduction in profit sources of interest-bearing assets
- Decrease in premiums in general insurance
- Frequent occurrence of large one-time accident claims
- Climate change risks and weather changes impacting risks and losses
Mitigation Strategies
- Improving business portfolio
- Strategic planning to increase investment profit on loans
- Policy to increase retention rates of profitable accounts
- Reinforced underwriting and soft market in the reinsurance sector
- Increased insurance premium per vehicle
- Decrease in accident rates via internet channels and reinforced underwriting efforts
- Systematically collecting and using weather information to prevent accidents
- Support for evacuation of cars in flood-prone areas
- Text message service encouraging public transport use during risky weather
- Systematic consulting on natural disaster risks and weather information
Supply Chain Management
Responsible Procurement
- Social Responsibility Code of Conduct for Business Partners
Climate-Related Risks & Opportunities
Physical Risks
- Extreme weather, flooding
Opportunities
- Development of weather insurance products
Reporting Standards
Frameworks Used: GRI G4 Guideline
Certifications: ISO 14001, ISO 50001, ISO 9001
Third-party Assurance: Korea Productivity Center
UN Sustainable Development Goals
- Goal 1 (No Poverty)
- Goal 2 (Zero Hunger)
- Goal 3 (Good Health and Well-being)
- Goal 4 (Quality Education)
- Goal 7 (Affordable and Clean Energy)
- Goal 8 (Decent Work and Economic Growth)
- Goal 10 (Reduced Inequalities)
- Goal 11 (Sustainable Cities and Communities)
- Goal 13 (Climate Action)
Various initiatives contributing to these goals through social responsibility programs, employee development, environmental management, and socially responsible products and services.
Sustainable Products & Innovation
- Storm & Flood Insurance
- Weather Insurance
- New Renewable Energy Insurance
- Mileage Auto Insurance
- Eco Mileage Auto Insurance
- Auto Insurance for Driving in Designated Days a Week
- Auto Insurance for Used Parts
Awards & Recognition
- Grand Prize in Human Resources Development Excellence Award
- Consumers’ Choice Outstanding Ad
- Gold Prize in Award for Innovation in Brand Renovation
- Grand Prize for Non-life Insurance for Korea Pension Award
- Education Minister’s Award for Improvement of Disability Awareness
- Best Non-life Insurance in Korean Sustainability Index
- Excellence in Weather Management
- Inclusion in Dow Jones Sustainability World Index
- Excellence Award in Finance Sector for Carbon Management in CDP
- A+ rating of ESC (Environment, Social, and Governance) Evaluation by Korea Corporate Governance Service
- Selected for the Silver Class in the Sustainability Ratings by RobecoSAM
- Citation of the Minister of Health & Welfare
- Financial Supervisory Service Governor Award, Beautiful Insurance Awards
Reporting Period: 2018
Environmental Metrics
ESG Focus Areas
- Management Performance
- Customer-oriented Management Activities
- Risk Management
- Corporate Social Responsibility
- Talent Development
Environmental Achievements
- Reduced GHG emissions by 51.5% in total amount from the base year (Scope 1, 2) and 29.7% in unit area by 2018.
- Achieved ISO 14001 and ISO 50001 certifications.
- Installed photovoltaic power generation facilities with an output of 642Mkw of electricity per year at the global campus in 2018.
Social Achievements
- Launched Anyfit, an IoT-based healthcare service.
- Launched MyHealthNote, a mobile healthcare service for diabetic patients.
- Donated 215 guide dogs to visually impaired people by 2018.
- Operated various social contribution projects such as traffic safety education, support for underprivileged children, and microfinance.
Governance Achievements
- Maintained highest ratings from S&P and A.M. Best.
- Listed on the World Index of the Dow Jones Sustainability Index for the fifth consecutive year in 2018.
- Established and operated various committees such as Management Committee, Executive Nomination Committee, Internal Transaction Committee, Risk Management Committee, Remuneration Committee, and Audit Committee.
Climate Goals & Targets
- Not disclosed
- Reduce GHG emissions by 30% from 2020 BAU by unit area.
- Achieve KRW 2 trillion in social responsibility investments by 2020.
- Achieve 80% mobile subscription rate among new long-term insurance contracts by 2023.
- Reduce water consumption by 82.4% by 2020 (based on 2016 baseline).
Environmental Challenges
- Climate change risks (physical risks from natural disasters and transitional risks from regulatory and market changes).
- Technological changes (risks from AI, blockchain, and IoT).
- Demographic change (risks from population aging).
Mitigation Strategies
- Measures to minimize the negative impact of natural disasters and reduce carbon footprint.
- Investment in InsureTech Fund to take advantage of big data and AI technologies.
- ALM-based asset allocation to long-term bonds and diversification of investment sources.
Supply Chain Management
Responsible Procurement
- Social Responsibility Code of Conduct for Business Partners
Climate-Related Risks & Opportunities
Physical Risks
- Increased frequency and severity of natural disasters
Transition Risks
- Regulatory and market changes related to climate change
Opportunities
- Development of environment-friendly products and services
Reporting Standards
Frameworks Used: GRI Standards – Core, AA1000AP (2018), UN SDGs
Certifications: ISO 14001, ISO 50001, ISMS
Third-party Assurance: Korea Productivity Center
UN Sustainable Development Goals
- SDG 3
- SDG 4
- SDG 8
- SDG 10
Various initiatives aligned with these goals, including traffic safety, education, employment, and social inclusion.
Sustainable Products & Innovation
- Eco-mileage auto insurance
- Electronic policy signing service
- Anyfit
- MyHealthNote
- My Kids Consulting App
Awards & Recognition
- Astrid Award Grand Prix
- DJSI World Index
- Various customer satisfaction awards
- InsureTech Innovation Award
- Korea Mobile Award
- Ewha - Maeil Business Newspaper Award for Outstanding Nurturing Collaboration Award
Reporting Period: 2020
Environmental Metrics
ESG Focus Areas
- Climate Change
- Diversity & Inclusion
- Governance
Environmental Achievements
- Reduced greenhouse gas emissions by 17.7% in 2020 compared to the previous year (15,153 tCO2eq).
Social Achievements
- Launched 'Anyfit' and 'MyHealthNote' digital healthcare services, with 330,000 and 8,600 users respectively.
- Operates SF (Success of Forty) branches for women with career breaks due to childbirth and childcare.
- Achieved 1st place in three major customer satisfaction surveys (NCSI, KCSI, KS-SQI) in 2020.
Governance Achievements
- Established an ESG Committee under the Board of Directors in March 2021.
- Declared a 'coal-free finance' policy.
Climate Goals & Targets
- Expand ESG investments to 10.5 trillion KRW by 2030.
- Reduce total greenhouse gas emissions by 50% by 2030 (compared to 2017).
- Achieve 3 trillion KRW in sales of environmental and social insurance products by 2023.
Environmental Challenges
- Global financial market instability and worsening insurance business environment due to the COVID-19 pandemic.
- Climate change related physical risks (e.g., increased frequency and severity of natural disasters).
- Transition risks related to climate change regulations and market shifts.
Mitigation Strategies
- Profitability-focused business strategy, stable insurance loss ratio, and investment portfolio management.
- Development of various environmental insurance products (e.g., flood insurance, weather insurance).
- Portfolio adjustments, including reducing investments in carbon-intensive assets and increasing investments in green assets.
- Internal carbon pricing and voluntary greenhouse gas inventory management.
Supply Chain Management
Supplier Audits: 99.4% of suppliers agreed to the Social Responsibility Code of Conduct in 2020
Responsible Procurement
- Social Responsibility Code of Conduct for Suppliers
Climate-Related Risks & Opportunities
Physical Risks
- Increased frequency and severity of natural disasters (floods, typhoons).
Transition Risks
- Strengthening of carbon emission regulations and market changes.
Opportunities
- Development of climate-related insurance products and services.
Reporting Standards
Frameworks Used: GRI Standards – Core
Certifications: ISO 14001, ISO 50001
Third-party Assurance: Korea Productivity Center
UN Sustainable Development Goals
- SDG 3
- SDG 4
- SDG 8
- SDG 10
Samsung Fire & Marine Insurance's initiatives contribute to these goals through various social contribution activities, employee development programs, and sustainable investment strategies.
Sustainable Products & Innovation
- Environmental and social insurance products
Awards & Recognition
- DJSI World Index inclusion for 7 consecutive years
- CDP Climate Change Leadership A- rating
- MSCI ESG Ratings A rating
- FTSE4Good Index inclusion for 8 consecutive years
- KCGS ESG rating A
- Sustainbest ESG rating A
Reporting Period: 2021
Environmental Metrics
ESG Focus Areas
- Climate change
- Digitalization
- Customer Value
- Global Network
- Environmental Management
- Social Value through Finance
- ESG Governance
Environmental Achievements
- Reduced GHG emissions by 2.9% in 2021 (14,707 tCO2eq)
- Achieved 96.4% paperless new long-term insurance contracts in 2021
- Suspended new investments in coal development since 2019 and declared ‘coal-free finance’ in 2020
- Increased ESG investment to KRW 10.5 trillion by 2030 (target)
Social Achievements
- Maintained No.1 position in NCSI for 21 consecutive years
- Launched new digital brand ‘Direct Chac’ and integrated financial app ‘Monimo’
- Expanded healthcare platform ‘Anyfit’ with 410,000 subscribers
- Launched caregiver liability insurance in partnership with Care Nation
- Increased sales of environmental and social insurance products to KRW 2.9 trillion (target for 2023 is KRW 3 trillion)
Governance Achievements
- Established ESG Committee under the Board of Directors in March 2021
- Appointed female non-executive directors in March 2022
- Achieved an A rating in MSCI ESG Ratings
- Obtained ISO 14001 and ISO 50001 certifications
Climate Goals & Targets
- Achieve net-zero carbon emissions by 2050
- Achieve 50% renewable energy share by 2030 (implied)
- Increase accumulated ESG contract investment to KRW 10.5 trillion by 2030
- Increase ratio of female employees to 50% by 2030
- Increase sales of environmental and social insurance products to KRW 3 trillion by 2023
- Increase ESG investment by KRW 500 billion by 2025
Environmental Challenges
- Climate change risks (physical and transition risks)
- Digital transformation risks (system operation and cybersecurity risks)
- Demographic change risks (low interest rates, shrinking insurance market)
- Compliance risks
Mitigation Strategies
- Established climate risk management plan
- Implemented robust information security measures
- Developed ALM-based asset allocation strategy
- Developed and launched eco-friendly insurance products
- Strengthened internal control system and compliance programs
Supply Chain Management
Supplier Audits: Not disclosed
Responsible Procurement
- Green purchasing guidelines
- ESG factors in partner company selection
- Social Responsibility Code of Conduct for Business Partners
Climate-Related Risks & Opportunities
Physical Risks
- Increased frequency and severity of natural disasters
Transition Risks
- Tightening climate change regulations
- Market shifts towards sustainable practices
Opportunities
- Growth in eco-friendly insurance products
- New market opportunities in eco-friendly mobility
Reporting Standards
Frameworks Used: GRI, TCFD, PSI, UN SDGs
Certifications: ISO 14001, ISO 50001
Third-party Assurance: Korea Management Registrar (KMR), Korean Foundation for Quality (KFQ)
UN Sustainable Development Goals
- SDG 3
- SDG 4
- SDG 8
- SDG 10
Initiatives aligned with SDGs through various social contribution programs, talent development programs, and inclusive insurance products
Sustainable Products & Innovation
- Eco-mileage auto insurance
- Mini life insurance
- Electric vehicle-only insurance plan
- Various environmental insurance products
Awards & Recognition
- No.1 in NCSI for 21 consecutive years
- No.1 in KCSI for auto and long-term insurance
Reporting Period: 2022
Environmental Metrics
ESG Focus Areas
- Climate Change
- Diversity & Inclusion
- Governance
- Customer Focus
- Digital Innovation
- Supply Chain Management
- Social Contribution
Environmental Achievements
- Reduced carbon emissions by 1.4% in 2023 (aiming for net-zero by 2050)
- Installed solar power facilities at Goyang Global Campus, reducing carbon emissions by 313.3 tCO₂eq in 2022
- Joined RE100 initiative, aiming for 100% renewable energy by 2040
- Joined K-EV100 initiative, aiming for 100% electric/hydrogen vehicles for company cars by 2030
- Achieved over 47% bumper repair rate in 2022
Social Achievements
- Launched '착!한생활서비스' digital platform, reaching 1.2 million users by May 2023
- Launched 'OmoOmo' pet community platform
- Launched 'AniFit Plus' digital health management platform
- Launched 'AniFit Pro' digital health management platform for corporate employees
- Continued operation of traffic safety academy and guide dog program
- Donated approximately ₩12.66 billion to society in 2022 through various social contribution activities
- Achieved 22 consecutive years as No.1 in National Customer Satisfaction Index (NCSI) and 25 consecutive years as No.1 in KCSI for auto insurance
Governance Achievements
- Established ESG Committee under the Board of Directors in 2021
- Maintained AA- rating from S&P and A++ rating from A.M. Best
- Achieved A rating from MSCI and KCGS ESG ratings
- Strengthened the board's diversity by appointing additional female directors in 2023
- Maintained 100% attendance rate at board meetings for the past three years
Climate Goals & Targets
- Achieve net-zero emissions by 2050
- Achieve carbon neutrality for investment assets by 2050
- Achieve 50% waste recycling rate by 2030
- Achieve 100% renewable energy by 2040
- Achieve ₩10.5 trillion cumulative ESG investment by 2030
- Achieve ₩5 trillion in eco-friendly/social insurance products/services sales by 2030
- Reduce water consumption by X% by 2025
- Achieve 30% renewable energy by 2025
- Increase ESG investment to ₩500 billion by 2025
Environmental Challenges
- Climate-related risks (physical and transition risks)
- Cybersecurity risks
- Demographic changes (aging population)
- Maintaining customer trust and data security
Mitigation Strategies
- Developed and implemented responsible investment and ESG underwriting policies
- Strengthened cybersecurity measures (encryption, security devices, 24/7 monitoring)
- Developed and launched digital health management platforms
- Developed and implemented various risk management strategies and contingency plans
- Strengthened internal controls and compliance programs
Supply Chain Management
Supplier Audits: 100% of key suppliers in 2022
Responsible Procurement
- Supplier Code of Conduct
- ESG criteria in supplier selection
Climate-Related Risks & Opportunities
Physical Risks
- Extreme weather events (typhoons, floods)
- Increased frequency and intensity of natural disasters
Transition Risks
- Regulatory changes
- Market shifts towards low-carbon economy
- Reputational risks related to climate change
Opportunities
- Growth in demand for climate-related insurance products
- Investment opportunities in renewable energy and green technologies
Reporting Standards
Frameworks Used: GRI Standards, TCFD, PSI, SASB
Certifications: ISO 14001, ISO 50001, ISMS
Third-party Assurance: BSI Group Korea
UN Sustainable Development Goals
- SDG 3
- SDG 4
- SDG 8
- SDG 10
- SDG 17
Samsung Fire & Marine Insurance's initiatives contribute to these SDGs through various programs related to health, education, economic growth, inequality reduction, and partnerships.
Sustainable Products & Innovation
- Eco-mileage auto insurance
- Flood insurance
- Weather insurance
- Environmental liability insurance
- Platform-exclusive caregiver liability insurance
Awards & Recognition
- 22 consecutive years as No.1 in NCSI (National Customer Satisfaction Index)
- 25 consecutive years as No.1 in KCSI (Korean Customer Satisfaction Index) for auto insurance
- 12 consecutive years as No.1 in KCSI for long-term insurance
Reporting Period: 2023
Environmental Metrics
ESG Focus Areas
- Customer-centric Management
- Information Security and Privacy Protection
- Enhancement of efforts to achieve carbon neutrality
- Overseas business advancement and global portfolio diversification
- Ethics & compliance management
- Digital innovation
- Biodiversity and ecosystem restoration
- Clear identification of the business impact of climate change
Environmental Achievements
- Installed solar panels at the Goyang City Global Campus (training center) in 2018, preventing 293.79tCO2eq of GHG emissions per year.
- Significantly reduced GHG emissions from paper use by about 30.7%.
- Started procurement of renewable energy electricity through the Korean Green Premium System in 2023.
- Deployed 2 additional zero-emission electric vehicles and installed 25 new electric vehicle charging stations by the end of 2023.
Social Achievements
- Ranked first in the National Customer Satisfaction Index (NCSI) for 23 consecutive years.
- Ranked first in the Korean Customer Satisfaction Index (KCSI) in the auto insurance sector for 26 consecutive years, and achieved first place in the long-term insurance category for 13 consecutive years.
- Selected as an 'Excellent Call Center' for 20 consecutive years in the Korean Service Quality Index (KSQI).
- Launched the ‘Senior-Friendly Mobile Service’ in 2023.
- Celebrated the 30th anniversary of the guide dog campaign for the visually impaired.
- Celebrated the 25th anniversary of the opening of the Samsung Transportation Museum (reopened as Samsung Mobility Museum).
Governance Achievements
- Acquired ISO 27001 and ISMS-P Certificates in 2023.
- Achieved zero security incidents and zero regulatory sanctions related to information security and privacy protection in 2023.
- Maintained an industry-leading RBC level of 273%.
Climate Goals & Targets
- Achieve Net Zero emissions by 2050
- Achieve 100% renewable energy use by 2040 (RE100)
- Achieve KRW 10.5 trillion (cumulative) in ESG investment by 2030
- Achieve Net Zero for financed emissions by 2050
- Reduce water consumption by 7% by 2023 (target achieved)
- Reduce paper usage by 7%, totaling 1,487 tons from 2022 paper usage (target achieved)
- Achieve KRW 2 billion in eco-friendly product purchases by 2025
Environmental Challenges
- Increased claims and loss rates for insurance portfolios vulnerable to climate change.
- Increased volatility or decline in the value of investment assets due to climate change.
- Legal disputes from external stakeholders and resulting damage to reputation.
- Increased costs for investment companies developing eco-friendly and low-carbon technologies.
Mitigation Strategies
- Minimizing the negative impacts that may occur from natural disasters through natural disaster exposure management based on underwriting and reinsurance strategies.
- Performing simulation assessments of cumulative risks of natural disasters.
- Suspending investment in companies in the coal mining and electricity generation industries.
- Managing profitability through careful analysis and monitoring of opportunity factors related to eco-friendly technologies.
Supply Chain Management
Supplier Audits: 100% consent rate for partner companies
Responsible Procurement
- Samsung Fire & Marine Insurance Partners Code of Conduct
Climate-Related Risks & Opportunities
Physical Risks
- Increased claims and loss ratios for automobile insurance and general insurance due to the increase in the frequency and severity of natural disasters.
Transition Risks
- Regulatory changes affecting investment assets.
- Increased costs for eco-friendly technology development.
- Market volatility due to climate change.
Opportunities
- Increased demand for catastrophe insurance products.
- Increased demand for insurance products related to eco-friendly mobility.
Reporting Standards
Frameworks Used: GRI 2021, SASB insurance disclosure standards, UN Sustainable Insurance Principles (UN PSI), TCFD, UN Sustainable Development Goals (SDGs)
Certifications: ISO 14001, ISO 50001, ISMS-P, ISO 27001, ISO 22301, Health-Friendly Certified Company
Third-party Assurance: Korea Productivity Center Quality Assurance
UN Sustainable Development Goals
- Goal 3
- Goal 8
- Goal 17
Various social contribution activities align with these goals.
Sustainable Products & Innovation
- Eco-mileage Auto Insurance
- No-driving day auto insurance
- Renewable energy insurance
- Storm and flood insurance
- Crop disaster insurance
- Livestock disaster insurance
- Weather insurance
- Environmental pollution liability insurance
Awards & Recognition
- Prime Minister's Citation (2018)
- Seoul Transportation Culture Award (2010)