Climate Change Data

Samsung Fire & Marine Insurance Co., Ltd.

Climate Impact & Sustainability Data (2014, 2015, 2016, 2018, 2020, 2021, 2022, 2023)

Reporting Period: 2014

Environmental Metrics

Total Carbon Emissions:652 tCO2e
Scope 1 Emissions:97 tCO2e
Scope 2 Emissions:555 tCO2e
Scope 3 Emissions:1,851 tCO2e

ESG Focus Areas

  • Customer-oriented activity
  • Customer protection
  • Human rights and labor
  • Work-life balance
  • Business results
  • Ethics and Integrity
  • Co-prosperity
  • Socially responsible investment and employee engagement
  • Minimizing of environmental impacts

Environmental Achievements

  • Reduced GHG emissions (details not quantified but mentioned as a target of 3% year-on-year reduction, 106.7% complete)
  • Planted 37,654 trees for the 'Dream School' project
  • Achieved ISO 14001 and ISO 50001 certifications

Social Achievements

  • Launched new insurance products (Legal & Living Expense Insurance, Business Owner’s Property Insurance, Senior Cancer Insurance, Accident Insurance, Senior Medical Insurance)
  • Launched 24-hour Emergency Fire Service
  • Established a Customer Protection Committee and expanded Customer Protection Centers
  • Implemented Vacation Pre-planning and pre-inputting system
  • Conducted preventive safety education sessions and safety drills
  • Shares repurchase (KRW 415.5 billion)
  • Increased communication activities with various stakeholders
  • Promoted social contribution activities (Guide Dog Donation, ‘Gift of Hope with 500 won’)

Governance Achievements

  • Maintained the highest RBC ratio (375%) in the industry
  • Received highest credit ratings (A++ from A.M. Best and A+ Positive from S&P)
  • Established CEO succession regulations
  • Implemented a target-oriented performance evaluation system for employees
  • Established SFMI University for employee development

Climate Goals & Targets

Medium-term Goals:
  • Reduce 30% from 2020 BAU (Business As Usual, expected emissions)

Environmental Challenges

  • Uneasy economic situation in Korea due to global economic slowdown and uncertainties in emerging markets
  • Underwriting profit loss due to concentrated large-amount incidents of commercial insurance, deteriorated loss ratio of auto insurance, and higher risk loss ratio of long-term insurance
  • Decline of yield on interest-bearing assets due to low interest rate environment
  • Number of large amount incidents such as the sinking of the Sewol ferry, airplane crashes and a number of fires
Mitigation Strategies
  • Improved portfolio mix and differentiated profit management
  • Stable growth in invested assets
  • Strengthened underwriting for low-margin contracts
  • Improved retention rate for profitable accounts
  • Focus on protection-type products in long-term insurance
  • Premium hike for certain types of automobiles
  • Strengthened underwriting in offline and rising inflow of low-risk customers in auto insurance
  • Increased portion of floating rate products and actively adjusting liability crediting rate in ALM

Supply Chain Management

Supplier Audits: 100% of new suppliers screened using environmental and labor practices criteria

Responsible Procurement
  • Social Responsibility Code of Conduct for Business Partners

Climate-Related Risks & Opportunities

Physical Risks
  • Extreme weather events
Opportunities
  • Development of energy-efficient products and services; investment in renewable energy projects

Reporting Standards

Frameworks Used: GRI G4 Guideline

Certifications: ISO 14001, ISO 50001, ISMS (Information Security Management System), BS25999, ISO22301

Third-party Assurance: Samil PricewaterhouseCoopers

Sustainable Products & Innovation

  • Storm & Flood Insurance
  • Weather Insurance
  • New Renewable Energy Insurance
  • Mileage Auto Insurance
  • Bicycle Insurance (Eco Mileage)
  • Eco Mileage Auto Insurance
  • Auto Insurance for Driving in Designated Days a Week
  • Auto Insurance for Used Parts

Awards & Recognition

  • National Customer Satisfaction Index (NCSI) No.1 for 14 consecutive years
  • Web Accessibility Certification
  • Minister of Employment and Labor award for development of talented women employees
  • Korea Social Media Awards Grand Prize
  • Blog Awards of Korea Grand Prize
  • Citation of Seoul Mayor

Reporting Period: 2015

Environmental Metrics

Total Carbon Emissions:31,566 tCO2e/year
Scope 1 Emissions:5,654 tCO2e/year
Scope 2 Emissions:25,912 tCO2e/year
Scope 3 Emissions:1,633 tCO2e (from business trips) + 379 tCO2e (waste disposal) + 123 tCO2e (water usage) + 4,396 tCO2e (paper usage) = 6,531 tCO2e/year
Water Consumption:371,713 m3/year
Waste Generated:1,733 tons/year

ESG Focus Areas

  • Customer Satisfaction
  • Human Capital Development
  • Social Responsibility
  • Co-prosperity
  • Environment, Safety & Health
  • Governance & Risk Management
  • Ethics and Integrity

Environmental Achievements

  • Reduced greenhouse gas emissions to 31,566 tCO2e in 2015 from 32,044 tCO2e in 2014.
  • Achieved 43% recycling rate in 2015.
  • Obtained ISO 14001 (environmental management system) and ISO 50001 (energy management system) certifications.

Social Achievements

  • Maintained the highest customer satisfaction rating among non-life insurance companies for three consecutive years (2012-2014).
  • Launched new products and services, including the industry’s first Medical Expense Insurance for Pregnancy-related Diseases.
  • Donated 182 guide dogs to the visually impaired since 1993 (9 in 2014 alone).

Governance Achievements

  • Maintained the industry’s highest RBC ratio (350%) demonstrating high credibility and financial soundness.
  • Received an “AA- Stable” rating from S&P and an “A++ (Superior)” from A.M. Best.
  • Published an ‘Annual report of model criteria for corporate governance’.

Climate Goals & Targets

Long-term Goals:
  • Net zero emissions by 2050
Medium-term Goals:
  • Achieve 30% renewable energy by 2030
Short-term Goals:
  • Reduce water consumption by 10% by 2025

Environmental Challenges

  • Global macroeconomic uncertainties (US interest rate change, China’s economic downturn, drop in global raw material prices).
  • Low birth rate and demographic changes in Korea.
  • Need for transformation into a global enterprise.
Mitigation Strategies
  • Profit-centered sound management.
  • Customer- and market-oriented management, launching new products and expanding customer bases.
  • Ethical management and spearheading sustainability activity in the insurance industry at home and abroad.
  • Transparent disclosure of sustainability activity and sincere communication with stakeholders.

Supply Chain Management

Responsible Procurement
  • Social Responsibility Code of Conduct for Business Partners

Climate-Related Risks & Opportunities

Physical Risks
  • Extreme weather
  • Flooding
Transition Risks
  • Regulatory changes
  • Market shifts
Opportunities
  • Development of energy-efficient products

Reporting Standards

Frameworks Used: GRI G4 Guideline

Certifications: ISO 14001, ISO 50001, ISMS (Information Security Management System)

Third-party Assurance: Sam-il PricewaterhouseCoopers PwC

Sustainable Products & Innovation

  • Eco Mileage Auto Insurance
  • Auto Insurance for Driving in Designated Days a Week
  • Auto Insurance for Used Parts
  • Storm & Flood Insurance
  • Weather Insurance
  • New Renewable Energy Insurance

Awards & Recognition

  • 2015 Best Korea Brands Top 50
  • 2015 Maekyung Special Award For Financial Product
  • 2015 Excellent Financial Company Protecting Consumers
  • 2015 The Best non-life insurance Company
  • 2015 Prime Minister’s Award for Excellence in Gender Equality for Employment
  • 2015 FSS Award in the Field of Non-life Insurance
  • 2015 The Best IR
  • 2015 Selected in Dow Jones Sustainability World Index
  • 2015 Excellence Award for Corporate Social Responsibility
  • 2015 Excellence Award in Finance Sector for Carbon Management in CDP
  • 2015 Grand Prize in Business Sector for Korea’s Social Media
  • 2015 Prime Minister’s Award for Excellent Companies in Anti-money Laundering
  • Web Accessibility Certification (2013)
  • BS25999 certification (2010)
  • ISO22301 certification (2013)
  • IF Design Award (2015)
  • Grand Prize of Korea’s Architectural Culture (2015)
  • Grand Prize in the field of educational facilities (2016)

Reporting Period: 2016

Environmental Metrics

Total Carbon Emissions:28,681 tCO2e/year
Scope 1 Emissions:5,629 tCO2e/year
Scope 2 Emissions:23,052 tCO2e/year
Water Consumption:346,173 m3/year
Waste Generated:1,271 tons/year

ESG Focus Areas

  • Customer Satisfaction
  • Human Capital Development
  • Social Responsibility
  • Co-prosperity
  • Environmental, Safe & Health Management
  • Corporate Governance

Environmental Achievements

  • Reduced GHG emissions by 31.1% from the base year (Scope 1+2)
  • Reduced paper consumption by 4.7% year-on-year
  • Achieved top ranking among global insurers in the Dow Jones Sustainability World Index

Social Achievements

  • Retained 1st place in customer satisfaction index
  • Improved retention rates of protection products
  • Maintained zero leaks in customer information
  • Increased percentage of women in management positions by 0.3% to 11.2%
  • Donated 192 guide dogs to visually impaired individuals
  • Developed social responsibility programs suited to the insurance business
  • Developed socially responsible products and services, increasing sales

Governance Achievements

  • Enhanced transparency and autonomy of the Board of Directors
  • Received A++ rating from A.M. Best for six consecutive years and AA- Stable from S&P
  • Established a three-member audit committee composed entirely of outside directors

Climate Goals & Targets

Medium-term Goals:
  • Reduce 30% from 2020 BAU (Business As Usual, expected emissions)

Environmental Challenges

  • Uncertainty in the global financial market
  • Slow recovery of the Korean economy
  • Increase in operating expenses
  • Recognition of one-time losses
  • Decrease in bond yields
  • Reduction in profit sources of interest-bearing assets
  • Decrease in premiums in general insurance
  • Frequent occurrence of large one-time accident claims
  • Climate change risks and weather changes impacting risks and losses
Mitigation Strategies
  • Improving business portfolio
  • Strategic planning to increase investment profit on loans
  • Policy to increase retention rates of profitable accounts
  • Reinforced underwriting and soft market in the reinsurance sector
  • Increased insurance premium per vehicle
  • Decrease in accident rates via internet channels and reinforced underwriting efforts
  • Systematically collecting and using weather information to prevent accidents
  • Support for evacuation of cars in flood-prone areas
  • Text message service encouraging public transport use during risky weather
  • Systematic consulting on natural disaster risks and weather information

Supply Chain Management

Responsible Procurement
  • Social Responsibility Code of Conduct for Business Partners

Climate-Related Risks & Opportunities

Physical Risks
  • Extreme weather, flooding
Opportunities
  • Development of weather insurance products

Reporting Standards

Frameworks Used: GRI G4 Guideline

Certifications: ISO 14001, ISO 50001, ISO 9001

Third-party Assurance: Korea Productivity Center

UN Sustainable Development Goals

  • Goal 1 (No Poverty)
  • Goal 2 (Zero Hunger)
  • Goal 3 (Good Health and Well-being)
  • Goal 4 (Quality Education)
  • Goal 7 (Affordable and Clean Energy)
  • Goal 8 (Decent Work and Economic Growth)
  • Goal 10 (Reduced Inequalities)
  • Goal 11 (Sustainable Cities and Communities)
  • Goal 13 (Climate Action)

Various initiatives contributing to these goals through social responsibility programs, employee development, environmental management, and socially responsible products and services.

Sustainable Products & Innovation

  • Storm & Flood Insurance
  • Weather Insurance
  • New Renewable Energy Insurance
  • Mileage Auto Insurance
  • Eco Mileage Auto Insurance
  • Auto Insurance for Driving in Designated Days a Week
  • Auto Insurance for Used Parts

Awards & Recognition

  • Grand Prize in Human Resources Development Excellence Award
  • Consumers’ Choice Outstanding Ad
  • Gold Prize in Award for Innovation in Brand Renovation
  • Grand Prize for Non-life Insurance for Korea Pension Award
  • Education Minister’s Award for Improvement of Disability Awareness
  • Best Non-life Insurance in Korean Sustainability Index
  • Excellence in Weather Management
  • Inclusion in Dow Jones Sustainability World Index
  • Excellence Award in Finance Sector for Carbon Management in CDP
  • A+ rating of ESC (Environment, Social, and Governance) Evaluation by Korea Corporate Governance Service
  • Selected for the Silver Class in the Sustainability Ratings by RobecoSAM
  • Citation of the Minister of Health & Welfare
  • Financial Supervisory Service Governor Award, Beautiful Insurance Awards

Reporting Period: 2018

Environmental Metrics

Total Carbon Emissions:20,188 tCO2e/year
Scope 1 Emissions:4,776 tCO2e/year
Scope 2 Emissions:15,412 tCO2e/year
Scope 3 Emissions:819 (business trip) + 180 (waste) + 84 (water) + 3,477 (paper) = 4,560 tCO2e/year
Water Consumption:255,708 m3/year
Waste Generated:882 tons/year

ESG Focus Areas

  • Management Performance
  • Customer-oriented Management Activities
  • Risk Management
  • Corporate Social Responsibility
  • Talent Development

Environmental Achievements

  • Reduced GHG emissions by 51.5% in total amount from the base year (Scope 1, 2) and 29.7% in unit area by 2018.
  • Achieved ISO 14001 and ISO 50001 certifications.
  • Installed photovoltaic power generation facilities with an output of 642Mkw of electricity per year at the global campus in 2018.

Social Achievements

  • Launched Anyfit, an IoT-based healthcare service.
  • Launched MyHealthNote, a mobile healthcare service for diabetic patients.
  • Donated 215 guide dogs to visually impaired people by 2018.
  • Operated various social contribution projects such as traffic safety education, support for underprivileged children, and microfinance.

Governance Achievements

  • Maintained highest ratings from S&P and A.M. Best.
  • Listed on the World Index of the Dow Jones Sustainability Index for the fifth consecutive year in 2018.
  • Established and operated various committees such as Management Committee, Executive Nomination Committee, Internal Transaction Committee, Risk Management Committee, Remuneration Committee, and Audit Committee.

Climate Goals & Targets

Long-term Goals:
  • Not disclosed
Medium-term Goals:
  • Reduce GHG emissions by 30% from 2020 BAU by unit area.
  • Achieve KRW 2 trillion in social responsibility investments by 2020.
  • Achieve 80% mobile subscription rate among new long-term insurance contracts by 2023.
Short-term Goals:
  • Reduce water consumption by 82.4% by 2020 (based on 2016 baseline).

Environmental Challenges

  • Climate change risks (physical risks from natural disasters and transitional risks from regulatory and market changes).
  • Technological changes (risks from AI, blockchain, and IoT).
  • Demographic change (risks from population aging).
Mitigation Strategies
  • Measures to minimize the negative impact of natural disasters and reduce carbon footprint.
  • Investment in InsureTech Fund to take advantage of big data and AI technologies.
  • ALM-based asset allocation to long-term bonds and diversification of investment sources.

Supply Chain Management

Responsible Procurement
  • Social Responsibility Code of Conduct for Business Partners

Climate-Related Risks & Opportunities

Physical Risks
  • Increased frequency and severity of natural disasters
Transition Risks
  • Regulatory and market changes related to climate change
Opportunities
  • Development of environment-friendly products and services

Reporting Standards

Frameworks Used: GRI Standards – Core, AA1000AP (2018), UN SDGs

Certifications: ISO 14001, ISO 50001, ISMS

Third-party Assurance: Korea Productivity Center

UN Sustainable Development Goals

  • SDG 3
  • SDG 4
  • SDG 8
  • SDG 10

Various initiatives aligned with these goals, including traffic safety, education, employment, and social inclusion.

Sustainable Products & Innovation

  • Eco-mileage auto insurance
  • Electronic policy signing service
  • Anyfit
  • MyHealthNote
  • My Kids Consulting App

Awards & Recognition

  • Astrid Award Grand Prix
  • DJSI World Index
  • Various customer satisfaction awards
  • InsureTech Innovation Award
  • Korea Mobile Award
  • Ewha - Maeil Business Newspaper Award for Outstanding Nurturing Collaboration Award

Reporting Period: 2020

Environmental Metrics

Total Carbon Emissions:15,153 tCO2eq/year
Scope 1 Emissions:3,233 tCO2eq/year
Scope 2 Emissions:11,920 tCO2eq/year
Scope 3 Emissions:88 tCO2eq (from employee business trips)
Waste Generated:710 tons/year

ESG Focus Areas

  • Climate Change
  • Diversity & Inclusion
  • Governance

Environmental Achievements

  • Reduced greenhouse gas emissions by 17.7% in 2020 compared to the previous year (15,153 tCO2eq).

Social Achievements

  • Launched 'Anyfit' and 'MyHealthNote' digital healthcare services, with 330,000 and 8,600 users respectively.
  • Operates SF (Success of Forty) branches for women with career breaks due to childbirth and childcare.
  • Achieved 1st place in three major customer satisfaction surveys (NCSI, KCSI, KS-SQI) in 2020.

Governance Achievements

  • Established an ESG Committee under the Board of Directors in March 2021.
  • Declared a 'coal-free finance' policy.

Climate Goals & Targets

Medium-term Goals:
  • Expand ESG investments to 10.5 trillion KRW by 2030.
  • Reduce total greenhouse gas emissions by 50% by 2030 (compared to 2017).
Short-term Goals:
  • Achieve 3 trillion KRW in sales of environmental and social insurance products by 2023.

Environmental Challenges

  • Global financial market instability and worsening insurance business environment due to the COVID-19 pandemic.
  • Climate change related physical risks (e.g., increased frequency and severity of natural disasters).
  • Transition risks related to climate change regulations and market shifts.
Mitigation Strategies
  • Profitability-focused business strategy, stable insurance loss ratio, and investment portfolio management.
  • Development of various environmental insurance products (e.g., flood insurance, weather insurance).
  • Portfolio adjustments, including reducing investments in carbon-intensive assets and increasing investments in green assets.
  • Internal carbon pricing and voluntary greenhouse gas inventory management.

Supply Chain Management

Supplier Audits: 99.4% of suppliers agreed to the Social Responsibility Code of Conduct in 2020

Responsible Procurement
  • Social Responsibility Code of Conduct for Suppliers

Climate-Related Risks & Opportunities

Physical Risks
  • Increased frequency and severity of natural disasters (floods, typhoons).
Transition Risks
  • Strengthening of carbon emission regulations and market changes.
Opportunities
  • Development of climate-related insurance products and services.

Reporting Standards

Frameworks Used: GRI Standards – Core

Certifications: ISO 14001, ISO 50001

Third-party Assurance: Korea Productivity Center

UN Sustainable Development Goals

  • SDG 3
  • SDG 4
  • SDG 8
  • SDG 10

Samsung Fire & Marine Insurance's initiatives contribute to these goals through various social contribution activities, employee development programs, and sustainable investment strategies.

Sustainable Products & Innovation

  • Environmental and social insurance products

Awards & Recognition

  • DJSI World Index inclusion for 7 consecutive years
  • CDP Climate Change Leadership A- rating
  • MSCI ESG Ratings A rating
  • FTSE4Good Index inclusion for 8 consecutive years
  • KCGS ESG rating A
  • Sustainbest ESG rating A

Reporting Period: 2021

Environmental Metrics

Total Carbon Emissions:14,707 tCO2e/year (2021)
Scope 1 Emissions:3,016 tCO2e/year (2021)
Scope 2 Emissions:11,691 tCO2e/year (2021)
Scope 3 Emissions:3,208 tCO2e/year (2021)
Renewable Energy Share:Not disclosed
Total Energy Consumption:84,024 MWh/year (2021)
Water Consumption:197,235 m3/year (2021)
Waste Generated:475 tons/year (2021)
Carbon Intensity:Not disclosed

ESG Focus Areas

  • Climate change
  • Digitalization
  • Customer Value
  • Global Network
  • Environmental Management
  • Social Value through Finance
  • ESG Governance

Environmental Achievements

  • Reduced GHG emissions by 2.9% in 2021 (14,707 tCO2eq)
  • Achieved 96.4% paperless new long-term insurance contracts in 2021
  • Suspended new investments in coal development since 2019 and declared ‘coal-free finance’ in 2020
  • Increased ESG investment to KRW 10.5 trillion by 2030 (target)

Social Achievements

  • Maintained No.1 position in NCSI for 21 consecutive years
  • Launched new digital brand ‘Direct Chac’ and integrated financial app ‘Monimo’
  • Expanded healthcare platform ‘Anyfit’ with 410,000 subscribers
  • Launched caregiver liability insurance in partnership with Care Nation
  • Increased sales of environmental and social insurance products to KRW 2.9 trillion (target for 2023 is KRW 3 trillion)

Governance Achievements

  • Established ESG Committee under the Board of Directors in March 2021
  • Appointed female non-executive directors in March 2022
  • Achieved an A rating in MSCI ESG Ratings
  • Obtained ISO 14001 and ISO 50001 certifications

Climate Goals & Targets

Long-term Goals:
  • Achieve net-zero carbon emissions by 2050
Medium-term Goals:
  • Achieve 50% renewable energy share by 2030 (implied)
  • Increase accumulated ESG contract investment to KRW 10.5 trillion by 2030
  • Increase ratio of female employees to 50% by 2030
Short-term Goals:
  • Increase sales of environmental and social insurance products to KRW 3 trillion by 2023
  • Increase ESG investment by KRW 500 billion by 2025

Environmental Challenges

  • Climate change risks (physical and transition risks)
  • Digital transformation risks (system operation and cybersecurity risks)
  • Demographic change risks (low interest rates, shrinking insurance market)
  • Compliance risks
Mitigation Strategies
  • Established climate risk management plan
  • Implemented robust information security measures
  • Developed ALM-based asset allocation strategy
  • Developed and launched eco-friendly insurance products
  • Strengthened internal control system and compliance programs

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement
  • Green purchasing guidelines
  • ESG factors in partner company selection
  • Social Responsibility Code of Conduct for Business Partners

Climate-Related Risks & Opportunities

Physical Risks
  • Increased frequency and severity of natural disasters
Transition Risks
  • Tightening climate change regulations
  • Market shifts towards sustainable practices
Opportunities
  • Growth in eco-friendly insurance products
  • New market opportunities in eco-friendly mobility

Reporting Standards

Frameworks Used: GRI, TCFD, PSI, UN SDGs

Certifications: ISO 14001, ISO 50001

Third-party Assurance: Korea Management Registrar (KMR), Korean Foundation for Quality (KFQ)

UN Sustainable Development Goals

  • SDG 3
  • SDG 4
  • SDG 8
  • SDG 10

Initiatives aligned with SDGs through various social contribution programs, talent development programs, and inclusive insurance products

Sustainable Products & Innovation

  • Eco-mileage auto insurance
  • Mini life insurance
  • Electric vehicle-only insurance plan
  • Various environmental insurance products

Awards & Recognition

  • No.1 in NCSI for 21 consecutive years
  • No.1 in KCSI for auto and long-term insurance

Reporting Period: 2022

Environmental Metrics

Total Carbon Emissions:14,757 tCO2e/year (Scope 1 & 2)
Scope 1 Emissions:3,039 tCO2e/year
Scope 2 Emissions:11,718 tCO2e/year
Scope 3 Emissions:3,708 tCO2e/year
Renewable Energy Share:Not disclosed
Total Energy Consumption:84,423 MWh/year
Water Consumption:196,854 m3/year
Waste Generated:412 tons/year
Carbon Intensity:Not disclosed

ESG Focus Areas

  • Climate Change
  • Diversity & Inclusion
  • Governance
  • Customer Focus
  • Digital Innovation
  • Supply Chain Management
  • Social Contribution

Environmental Achievements

  • Reduced carbon emissions by 1.4% in 2023 (aiming for net-zero by 2050)
  • Installed solar power facilities at Goyang Global Campus, reducing carbon emissions by 313.3 tCO₂eq in 2022
  • Joined RE100 initiative, aiming for 100% renewable energy by 2040
  • Joined K-EV100 initiative, aiming for 100% electric/hydrogen vehicles for company cars by 2030
  • Achieved over 47% bumper repair rate in 2022

Social Achievements

  • Launched '착!한생활서비스' digital platform, reaching 1.2 million users by May 2023
  • Launched 'OmoOmo' pet community platform
  • Launched 'AniFit Plus' digital health management platform
  • Launched 'AniFit Pro' digital health management platform for corporate employees
  • Continued operation of traffic safety academy and guide dog program
  • Donated approximately ₩12.66 billion to society in 2022 through various social contribution activities
  • Achieved 22 consecutive years as No.1 in National Customer Satisfaction Index (NCSI) and 25 consecutive years as No.1 in KCSI for auto insurance

Governance Achievements

  • Established ESG Committee under the Board of Directors in 2021
  • Maintained AA- rating from S&P and A++ rating from A.M. Best
  • Achieved A rating from MSCI and KCGS ESG ratings
  • Strengthened the board's diversity by appointing additional female directors in 2023
  • Maintained 100% attendance rate at board meetings for the past three years

Climate Goals & Targets

Long-term Goals:
  • Achieve net-zero emissions by 2050
  • Achieve carbon neutrality for investment assets by 2050
Medium-term Goals:
  • Achieve 50% waste recycling rate by 2030
  • Achieve 100% renewable energy by 2040
  • Achieve ₩10.5 trillion cumulative ESG investment by 2030
  • Achieve ₩5 trillion in eco-friendly/social insurance products/services sales by 2030
Short-term Goals:
  • Reduce water consumption by X% by 2025
  • Achieve 30% renewable energy by 2025
  • Increase ESG investment to ₩500 billion by 2025

Environmental Challenges

  • Climate-related risks (physical and transition risks)
  • Cybersecurity risks
  • Demographic changes (aging population)
  • Maintaining customer trust and data security
Mitigation Strategies
  • Developed and implemented responsible investment and ESG underwriting policies
  • Strengthened cybersecurity measures (encryption, security devices, 24/7 monitoring)
  • Developed and launched digital health management platforms
  • Developed and implemented various risk management strategies and contingency plans
  • Strengthened internal controls and compliance programs

Supply Chain Management

Supplier Audits: 100% of key suppliers in 2022

Responsible Procurement
  • Supplier Code of Conduct
  • ESG criteria in supplier selection

Climate-Related Risks & Opportunities

Physical Risks
  • Extreme weather events (typhoons, floods)
  • Increased frequency and intensity of natural disasters
Transition Risks
  • Regulatory changes
  • Market shifts towards low-carbon economy
  • Reputational risks related to climate change
Opportunities
  • Growth in demand for climate-related insurance products
  • Investment opportunities in renewable energy and green technologies

Reporting Standards

Frameworks Used: GRI Standards, TCFD, PSI, SASB

Certifications: ISO 14001, ISO 50001, ISMS

Third-party Assurance: BSI Group Korea

UN Sustainable Development Goals

  • SDG 3
  • SDG 4
  • SDG 8
  • SDG 10
  • SDG 17

Samsung Fire & Marine Insurance's initiatives contribute to these SDGs through various programs related to health, education, economic growth, inequality reduction, and partnerships.

Sustainable Products & Innovation

  • Eco-mileage auto insurance
  • Flood insurance
  • Weather insurance
  • Environmental liability insurance
  • Platform-exclusive caregiver liability insurance

Awards & Recognition

  • 22 consecutive years as No.1 in NCSI (National Customer Satisfaction Index)
  • 25 consecutive years as No.1 in KCSI (Korean Customer Satisfaction Index) for auto insurance
  • 12 consecutive years as No.1 in KCSI for long-term insurance

Reporting Period: 2023

Environmental Metrics

Total Carbon Emissions:15,129.96 tCO2eq
Scope 1 Emissions:3,144.12 tCO2eq
Scope 2 Emissions:11,985.84 tCO2eq
Scope 3 Emissions:26,510.50 tCO2eq
Renewable Energy Share:2.37%
Total Energy Consumption:86,646 MWh
Water Consumption:206,024 m3
Waste Generated:380 tons
Carbon Intensity:0.0449 tCO2eq/m2

ESG Focus Areas

  • Customer-centric Management
  • Information Security and Privacy Protection
  • Enhancement of efforts to achieve carbon neutrality
  • Overseas business advancement and global portfolio diversification
  • Ethics & compliance management
  • Digital innovation
  • Biodiversity and ecosystem restoration
  • Clear identification of the business impact of climate change

Environmental Achievements

  • Installed solar panels at the Goyang City Global Campus (training center) in 2018, preventing 293.79tCO2eq of GHG emissions per year.
  • Significantly reduced GHG emissions from paper use by about 30.7%.
  • Started procurement of renewable energy electricity through the Korean Green Premium System in 2023.
  • Deployed 2 additional zero-emission electric vehicles and installed 25 new electric vehicle charging stations by the end of 2023.

Social Achievements

  • Ranked first in the National Customer Satisfaction Index (NCSI) for 23 consecutive years.
  • Ranked first in the Korean Customer Satisfaction Index (KCSI) in the auto insurance sector for 26 consecutive years, and achieved first place in the long-term insurance category for 13 consecutive years.
  • Selected as an 'Excellent Call Center' for 20 consecutive years in the Korean Service Quality Index (KSQI).
  • Launched the ‘Senior-Friendly Mobile Service’ in 2023.
  • Celebrated the 30th anniversary of the guide dog campaign for the visually impaired.
  • Celebrated the 25th anniversary of the opening of the Samsung Transportation Museum (reopened as Samsung Mobility Museum).

Governance Achievements

  • Acquired ISO 27001 and ISMS-P Certificates in 2023.
  • Achieved zero security incidents and zero regulatory sanctions related to information security and privacy protection in 2023.
  • Maintained an industry-leading RBC level of 273%.

Climate Goals & Targets

Long-term Goals:
  • Achieve Net Zero emissions by 2050
Medium-term Goals:
  • Achieve 100% renewable energy use by 2040 (RE100)
  • Achieve KRW 10.5 trillion (cumulative) in ESG investment by 2030
  • Achieve Net Zero for financed emissions by 2050
Short-term Goals:
  • Reduce water consumption by 7% by 2023 (target achieved)
  • Reduce paper usage by 7%, totaling 1,487 tons from 2022 paper usage (target achieved)
  • Achieve KRW 2 billion in eco-friendly product purchases by 2025

Environmental Challenges

  • Increased claims and loss rates for insurance portfolios vulnerable to climate change.
  • Increased volatility or decline in the value of investment assets due to climate change.
  • Legal disputes from external stakeholders and resulting damage to reputation.
  • Increased costs for investment companies developing eco-friendly and low-carbon technologies.
Mitigation Strategies
  • Minimizing the negative impacts that may occur from natural disasters through natural disaster exposure management based on underwriting and reinsurance strategies.
  • Performing simulation assessments of cumulative risks of natural disasters.
  • Suspending investment in companies in the coal mining and electricity generation industries.
  • Managing profitability through careful analysis and monitoring of opportunity factors related to eco-friendly technologies.

Supply Chain Management

Supplier Audits: 100% consent rate for partner companies

Responsible Procurement
  • Samsung Fire & Marine Insurance Partners Code of Conduct

Climate-Related Risks & Opportunities

Physical Risks
  • Increased claims and loss ratios for automobile insurance and general insurance due to the increase in the frequency and severity of natural disasters.
Transition Risks
  • Regulatory changes affecting investment assets.
  • Increased costs for eco-friendly technology development.
  • Market volatility due to climate change.
Opportunities
  • Increased demand for catastrophe insurance products.
  • Increased demand for insurance products related to eco-friendly mobility.

Reporting Standards

Frameworks Used: GRI 2021, SASB insurance disclosure standards, UN Sustainable Insurance Principles (UN PSI), TCFD, UN Sustainable Development Goals (SDGs)

Certifications: ISO 14001, ISO 50001, ISMS-P, ISO 27001, ISO 22301, Health-Friendly Certified Company

Third-party Assurance: Korea Productivity Center Quality Assurance

UN Sustainable Development Goals

  • Goal 3
  • Goal 8
  • Goal 17

Various social contribution activities align with these goals.

Sustainable Products & Innovation

  • Eco-mileage Auto Insurance
  • No-driving day auto insurance
  • Renewable energy insurance
  • Storm and flood insurance
  • Crop disaster insurance
  • Livestock disaster insurance
  • Weather insurance
  • Environmental pollution liability insurance

Awards & Recognition

  • Prime Minister's Citation (2018)
  • Seoul Transportation Culture Award (2010)