Climate Change Data

Netcall

Climate Impact & Sustainability Data (2021, 2022, 2023, 2024)

Reporting Period: 2021

Environmental Metrics

Total Carbon Emissions:45.7 tCO2e
Scope 1 Emissions:38.1 tCO2e
Scope 2 Emissions:7.6 tCO2e
Scope 3 Emissions:Not disclosed
Renewable Energy Share:100% (for Poole office since 2020 baseline)
Total Energy Consumption:Not disclosed
Water Consumption:Not disclosed
Waste Generated:Not disclosed
Carbon Intensity:Not disclosed

ESG Focus Areas

  • Environmental Sustainability

Environmental Achievements

  • Reduced Scope 1 and 2 emissions by 31% to 46 tCO2e (FY20: 67 tCO2e)
  • Reduced Scope 2 emissions by 74.6% from 30.0 tonnes in FY20 to 7.6 tonnes in FY21

Social Achievements

  • Not disclosed

Governance Achievements

  • Not disclosed

Climate Goals & Targets

Long-term Goals:
  • Carbon neutral by the end of 2026
Medium-term Goals:
  • Reduce Scope 3 emissions by 100% by 2026
Short-term Goals:
  • Reduce Scope 1 and 2 emissions to zero by 2022

Environmental Challenges

  • Scope 3 emissions represent the bulk of Netcall's emissions and are difficult to directly control.
  • Accurate tracking and reporting of supplier emissions data.
Mitigation Strategies
  • Improving supplier emissions data tracking and reporting.
  • Improving energy efficiency of devices and software.
  • Reducing carbon emissions and environmental impact throughout product lifecycles.
  • Transitioning to 100% renewable energy by purchasing enough renewable energy to match electricity consumption.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement
  • Purchase green energy, sustainable water and sustainable hardware

Climate-Related Risks & Opportunities

Physical Risks
  • Not disclosed
Transition Risks
  • Not disclosed
Opportunities
  • Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

  • Not disclosed

Not disclosed

Sustainable Products & Innovation

  • Patient Hub (reduces carbon emissions with electronic communications)
  • Solutions utilizing ASR, OCR, and Computer Vision to improve efficiency and lower carbon intensity
  • Cloud-based solutions leveraging cloud operators' efficiency innovations and carbon reduction strategies

Awards & Recognition

  • Not disclosed

Reporting Period: 2022

Environmental Metrics

Total Carbon Emissions:32 tCO2e
Scope 1 Emissions:32 tCO2e
Scope 2 Emissions:0 tCO2e
Scope 3 Emissions:Not disclosed
Renewable Energy Share:100% (for offices since 2020)
Total Energy Consumption:Not disclosed
Water Consumption:Not disclosed
Waste Generated:Not disclosed
Carbon Intensity:Not disclosed

ESG Focus Areas

  • Environmental Sustainability

Environmental Achievements

  • Reduced Scope 1 and Scope 2 emissions by 30% to 32 tonnes of carbon dioxide equivalent (tCO2e) (FY21: 46 tCO2e)
  • Achieved net-zero Scope 1 and Scope 2 emissions in 2022
  • Successfully validated submission to the Science Based Target Initiative (SBTi) for a path to net-zero emissions.

Social Achievements

  • Not disclosed

Governance Achievements

  • Not disclosed

Climate Goals & Targets

Long-term Goals:
  • Become carbon neutral by the end of 2026
Medium-term Goals:
  • Reduce and offset Scope 3 emissions to net zero by 2026
Short-term Goals:
  • Offset travel emissions in FY2022-23

Environmental Challenges

  • Reducing Scope 3 emissions, which represent the bulk of their emissions and are not directly controlled.
Mitigation Strategies
  • Implementing an environmental management system.
  • Improving supplier emissions data tracking & reporting
  • Further improving energy efficiency of devices and software
  • Continuing to reduce carbon emissions and environmental impact throughout lifecycles in their solutions.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement
  • Purchase green energy, sustainable water and sustainable hardware

Climate-Related Risks & Opportunities

Physical Risks
  • Not disclosed
Transition Risks
  • Not disclosed
Opportunities
  • Not disclosed

Reporting Standards

Frameworks Used: Science Based Target initiative (SBTi)

Certifications: ISO 14001:2015 (through EMS app)

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

  • Not disclosed

Not disclosed

Sustainable Products & Innovation

  • Not disclosed

Awards & Recognition

  • Not disclosed

Reporting Period: 2023

Environmental Metrics

Total Carbon Emissions:123.0 tCO2e/year (2023)
Scope 1 Emissions:32.5 tCO2e/year (2023)
Scope 2 Emissions:2.0 tCO2e/year (2023)
Scope 3 Emissions:90.5 tCO2e/year (2023, business travel subset)
Renewable Energy Share:100% (for offices)

ESG Focus Areas

  • Climate Change

Environmental Achievements

  • Reduced Scope 1 emissions from 36.6 tCO2e in 2020 to 32.5 tCO2e in 2023
  • Reduced Scope 2 emissions from 30.6 tCO2e in 2020 to 2.0 tCO2e in 2023
  • Achieved 52% reduction in emissions against the 2020 baseline (34.6 tCO2e reduction)
  • Implemented 100% renewable electricity for offices since 2020 baseline
  • Preferred cloud provider uses 100% renewable energy in Europe
  • Science Based Target Initiative (SBTi) submission successfully validated

Social Achievements

  • Leeds Teaching Hospital NHS Trust project: reduced hospital staff manual processing by 88%, saving over £2 million and significantly reducing paper use
  • UK Power Networks project: achieved efficiency gains and integrated legacy systems using Netcall's low-code platform
  • Tewkesbury Borough Council project: digitised multiple resident services, improving online experiences and saving staff time, significantly reducing paper use

Governance Achievements

  • EcoVadis Bronze Award received, placing Netcall in the top 50% of companies across all industries for sustainability management

Climate Goals & Targets

Long-term Goals:
  • Net Zero emissions by 2026

Environmental Challenges

  • Scope 3 emissions (primarily business travel) represent the bulk of emissions and are difficult to directly control
Mitigation Strategies
  • Carbon offsetting for Scope 1, Scope 2, and a subset of Scope 3 emissions through Highland Carbon
  • Improving supplier emissions data tracking and reporting
  • Further improving the energy efficiency of devices and software
  • Reducing carbon emissions and environmental impact throughout product lifecycles

Supply Chain Management

Responsible Procurement
  • Purchase green energy, sustainable water and sustainable hardware

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: SBTi, GHG Protocol Corporate Standard, Corporate Value Chain (Scope 3) Standard

Sustainable Products & Innovation

  • Patient Hub (reducing paper use and postage)
  • Solutions utilizing ASR, OCR, and Computer Vision to improve efficiency

Awards & Recognition

  • EcoVadis Bronze Award

Reporting Period: 2024

Environmental Metrics

Total Carbon Emissions:128.7 tCO2e/year
Scope 1 Emissions:32.5 tCO2e/year
Scope 2 Emissions:1.8 tCO2e/year
Scope 3 Emissions:94.4 tCO2e/year (business travel & employee commuting)
Renewable Energy Share:86% (Bedford office)
Total Energy Consumption:Not disclosed
Water Consumption:Not disclosed
Waste Generated:3.0 tons/year
Carbon Intensity:0.88 tCO2e per £ million revenue (FY2024)

ESG Focus Areas

  • Environmental Sustainability

Environmental Achievements

  • Reduced Scope 1 and Scope 2 GHG emissions by 48.4% compared to 2020 baseline.
  • Achieved 86% renewable energy use in Bedford office.
  • Improved carbon intensity ratio by 8% to 0.88 tCO2e per £ million revenue.

Social Achievements

  • Implemented flexible working arrangements promoting work-life balance.
  • Supports employee skills training and development.
  • Positive social impact through customer solutions (e.g., Patient Hub reducing paper use in NHS Trusts).

Governance Achievements

  • Implemented an Environmental Management System (not ISO 14000 certified but within ISO 9001 scope).
  • All staff confirm adherence with Environmental, Social and Governance Policy.
  • Commitment to Science Based Targets initiative (SBTi).

Climate Goals & Targets

Long-term Goals:
  • Not disclosed
Medium-term Goals:
  • Reduce Scope 1 and Scope 2 GHG emissions by 42% by 2030 from a 2020 base year.
Short-term Goals:
  • Achieve carbon neutrality by the end of 2026.

Environmental Challenges

  • Increased Scope 3 emissions from business travel due to increased employee numbers.
  • Measuring and reducing Scope 3 emissions across the value chain.
Mitigation Strategies
  • Investing in woodland creation (carbon offsetting).
  • Improving data tracking and energy efficiency.
  • Collaborating with suppliers and partners to minimize emissions.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement
  • Environmental factors considered in supplier selection and management; monitoring of data center emissions.

Climate-Related Risks & Opportunities

Physical Risks
  • Not disclosed
Transition Risks
  • Not disclosed
Opportunities
  • Development of energy-efficient products and services; migration to low and zero emission cloud environments.

Reporting Standards

Frameworks Used: Science Based Targets initiative (SBTi), Greenhouse Gas (GHG) Protocol

Certifications: ISO 9001 (Environmental Management in scope)

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

  • Not disclosed

Not disclosed

Sustainable Products & Innovation

  • Patient Hub, solutions leveraging AI, RPA, ASR, OCR, and Computer Vision to improve efficiency and lower carbon intensity.

Awards & Recognition

  • EcoVadis Bronze Medal