Climate Change Data

Environmental Metrics

ESG Focus Areas

• Climate Change
• Diversity & Inclusion
• Road Safety
• Community Engagement
• Governance

Environmental Achievements

• Reduced property carbon emissions by 33% since FY22
• Reduced recovery emissions by 7% through Repair Management Solutions
• Avoided over 130,000 patrol journeys since February 2021 through remote fix strategy
• Achieved zero workplace waste sent to landfill for the fourth consecutive year

Social Achievements

• Launched Diversity & Inclusion Committee
• Met target for female diversity at senior level
• Launched ‘I Will Accelerate’ development program for ethnically diverse colleagues
• Launched ‘Driven Women’ career development program
• Maintained Gold RoSPA award for health and safety for the fourth consecutive year
• Won SHE 2023 award for Health and Safety Team of the year
• Improved employee engagement scores across multiple metrics

Governance Achievements

• Launched a new set of behaviours for colleagues
• Achieved full compliance with Wates Corporate Governance Principles
• Maintained ISO 14001, PAS 43, and ISO 9001 certifications (for relevant business units)
• Cyber Essentials+ certified for Roadside and Recovery Services

Climate Goals & Targets

Environmental Challenges

• Increased Scope 1 emissions due to fleet size increase and petrol/diesel use
• Increased Scope 3 emissions due to return to pre-COVID activities
• Difficulty securing alternative fuel vans capable of towing
• Increased energy use due to return to office
• Increased workplace waste despite recycling efforts
• CDP score dropped to C- from B in 2020

Mitigation Strategies

• Investing in alternative fuel vehicles (EVs, hydrogen)
• Implementing energy efficiency measures in properties
• Downsizing property footprint
• Exploring measures to reduce water consumption
• Working to improve CDP score
• Improving reporting and working with partners on carbon reduction strategies

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Adverse weather events

Transition Risks

• Energy use
• Changes in regulations

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Wates Corporate Governance Principles

Certifications: ISO 14001:2015 (Roadside and DriveTech), PAS 43:2018 (Roadside), ISO 9001:2015 (Roadside), ISO 27001 (certain parts of the business), Cyber Essentials+

Third-party Assurance: Third-party verification for GHG emissions data (operational control scope only) against ISO 14064-1 and ISO 14064-3

UN Sustainable Development Goals

• Goal 7 (Affordable and Clean Energy)
• Goal 12 (Responsible Consumption and Production)
• Goal 3 (Good Health and Well-being)
• Goal 4 (Quality Education)
• Goal 5 (Gender Equality)

The report maps activities under the Planet, People, and Community pillars against these SDGs.

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Gold RoSPA award (4 consecutive years)
• SHE 2023 award for Health and Safety Team of the year

Environmental Metrics

ESG Focus Areas

• People
• Planet
• Communities
• Governance

Environmental Achievements

• Achieved a 5% reduction in overall road operations fuel use compared to 2019/20 levels.
• Maintained 2019/20 levels of energy consumption in buildings (emissions per square foot).

Social Achievements

• Launched the ‘I Will Accelerate’ career development programme for ethnically diverse colleagues.
• Launched the second ‘Driven Women’ talent programme.
• Delivered mandatory inclusivity training for all colleagues.
• Partnered with 10,000 Black Interns to support summer placements.
• Launched the first graduate apprenticeship programme.
• Signed the Race at Work Charter.
• Helped more than 2,500 Ukrainian refugees with driving lessons or online courses.

Governance Achievements

• Continued compliance with the Wates Corporate Governance Principles for Large Private Companies.
• Full compliance with the Walker Guidelines.

Climate Goals & Targets

Environmental Challenges

• Material cost inflation
• Labour shortages
• Ongoing supply chain disruptions
• Higher-than-expected claims costs in insurance
• Market volatility in insurance due to Covid-19, Brexit, and inflation
• Shrinking workforce due to Covid-19, Brexit, and changing workforce expectations

Mitigation Strategies

• Effective cost base management to mitigate inflation.
• Agile pricing model to adapt to market movements in insurance.
• Robust reinsurance programme to manage insurance liabilities.
• Enhancements to Employee Value Proposition.
• Adaptation to changing workforce environment.
• Strengthened cyber security controls.
• Successful refinancing of debt.

Supply Chain Management

Climate-Related Risks & Opportunities

Physical Risks

• Adverse weather events

Transition Risks

• Energy usage

Reporting Standards

Frameworks Used: GRI, TCFD

Certifications: ISO 14001, ISO 9001, OHSAS 18001

Awards & Recognition

• Which? Recommended Provider (fifth consecutive year)
• RoSPA Gold award (fourth consecutive year)

Environmental Metrics

ESG Focus Areas

• Planet
• People
• Community
• Governance

Environmental Achievements

• Property emissions down by 52% compared to FY22.
• Fleet emissions per task down 5% with new trials launched including HVO trucks.
• Digital projects meaning a million less plastic membership cards sent this year.
• Reduced operational fleet emissions on a per task basis by 5% compared to FY23.
• Reduced property emissions by 25% compared to FY23 and by more than 50% compared to FY22.
• Recycled or reused 91% of waste in FY24.
• Zero workplace waste sent to landfill for the fifth year running.

Social Achievements

• New highs on colleague engagement scores with employee NPS now at 68.
• Progress against both diversity targets with gender and ethnic diversity increasing among our senior leaders.
• Over 90% of our patrols now trained to Level 2 EV capability up from 72% in FY23.
• Increased employee engagement score to 70% in FY24 (up from 67% in FY23).

Governance Achievements

• Fully compliant with the Wates Corporate Governance Principles for Large Private Companies.
• ISO 14001:2015 Certified – Environmental Management System
• PAS43:2018 ISO 9001:2015 Certified – Roadside Recovery Safety
• ISO 27001 Certified – Information security
• Cyber Essentials+ certified

Climate Goals & Targets

Environmental Challenges

• Absolute Scope 1 and 2 emissions increased in FY24 due to operational fleet growth.
• Limited range and towing capacity of currently available electric vans and trucks.
• Increased patrol waste reflecting growth in workload and focus on vehicle battery issues.
• Decreased workplace waste recycling rate over the last two years.

Mitigation Strategies

• Developed a “test and scale” approach to introducing alternative fuel vehicles to our fleet (electric, hydrogen, HVO).
• Continued property rationalisation strategy and improved energy efficiency of buildings.
• Working closely with Euro Car Parts to ensure responsible recycling of vehicle batteries.
• Remote fix strategy to reduce fleet emissions (84,147 tasks resolved remotely, a 17% increase compared to FY23).
• Repair Management Solutions (RMS) project averted over 600,000 recovery miles, reducing emissions by over 500 tonnes CO2e.

Supply Chain Management

Responsible Procurement

• ESG Procurement Roadmap
• Policy to allow use of “green parts” in Accident Assist business

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: Wates Corporate Governance Principles, CDP, Ecovadis, S&P Global CSA, UN Sustainable Development Goals

Certifications: ISO 14001:2015, PAS43:2018, ISO 9001:2015, ISO 27001, Cyber Essentials+

UN Sustainable Development Goals

• SDG 4
• SDG 5
• SDG 13
• SDG 12
• SDG 3

Awards & Recognition

• Partners in Carbon Savings award
• SHE Awards ‘Health and Safety Team of the Year’
• RoSPA Gold award (5 consecutive years)